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Netgen (16-22 year olds, grown up with the web – expectations) Kathy Collier, Australian National University. Overview. Background Information Information Services Technology Physical Space. The Australian National University. 13,487 students representing 94 countries 8,179 undergraduate

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Netgen 16 22 year olds grown up with the web expectations

Netgen

(16-22 year olds, grown up with the web – expectations)

Kathy Collier, Australian National University


Overview

Overview

  • Background Information

  • Information Services

  • Technology

  • Physical Space


The australian national university

The Australian National University

  • 13,487 students representing 94 countries

    • 8,179 undergraduate

    • 5,206 postgraduate

    • 102 non award

  • Around 3,600 staff

  • Approximately 1,440 academic staff


Student age profile

Student Age Profile


Library scholarly information services

Library (Scholarly Information Services)

  • Part of Division of Information

  • 13 programs

  • Has five main physical locations each with a special subject focus:

    • Menzies (Asia Pacific collections)

    • Hancock (science collections)

    • Chifley (social sciences and humanities collections)

    • Law

    • Creative Arts (fine art and music collections)

  • Print Repository

  • Information Commons


Netgen 16 22 year olds grown up with the web expectations

Organisational Arrangement

Scholarly Information Resource Management Program

(SIRM)

Library User Services Program

(LUS)

Functions

Direction (Planning, Strategies, Policies, Procedures, Evaluation)

St

a

f

f

Re

source

s

Chifley

O pera

t

i

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ns

Creative Arts

Hancock

Law

Menzies

Deliverables

September 2006


Scholarly information resources

Scholarly Information Resources

  • 2.4 m volumes – print, electronic, microform, theses, rare books

  • Distributed system (physical and virtual)

    • Physical locations (10)

    • E-packages (296, licence agreements, all subject areas)

    • Digital repositories (E-learning materials, exam papers, E-prints, theses, digital images, ANU E Press)

    • Document supply

  • 65,640 serial titles (approx) including 53,600 electronic

    • Prefer electronic to print format for serials

    • Gradual move to electronic monographs (access and use arrangements)


Access

Access

  • Available anytime, anywhere to ANU staff and students

  • Off-campus access through EZProxy

  • Many e-journals are linked in the ANU Library catalogue (http://library.anu.edu.au)

  • Some databases have too many titles to catalogue

  • Serials Solutions (http://www.serialssolutions.com) facilitates access at title level


Library management system

Library Management System

  • My Library Record

    • View your loans

    • Place holds

    • Submit document supply requests without re-entering personal details

    • View progress on document supply

    • Change contact details

    • Saved searches

  • RSS feeds – new books

  • Courtesy notices that items are due back

  • Metafind


Library services

Library Services

  • Open 82.5 hours per week in teaching time

  • Electronic Resources – 24 hour access

  • Loans

  • Reference

  • Document Delivery

  • Off-campus services

  • Disabled users

  • External Borrowers


Usage

Usage


Print repository service delivery model

Print RepositoryService Delivery Model

  • Accessing the material

    • Online requesting service

    • Retrieval of physical items

    • Small reading room for users

  • Pilot online article requesting service for pre-1990 serials

  • Transportation of material

  • Staffingarrangements


Print repository

Print Repository


Reference services

Reference Services

  • Desks in each building

  • Providing information on the Web

  • Staff directly

  • Ask a Librarian

  • AskANU


Training

Training


Askanu stats

54,411 Library queries

95.7 by Library staff

4.3% by Consultants

24,759 IT queries

29.2% by Library staff

70.8% by Consultants

AskANU stats


Library as space

Library as space

  • Repurposing between collections and student needs

  • Group study – big tables

  • Individual

  • Data & power access

  • Laptops -security

  • Wireless

  • Quiet & noisier areas


Why change the space

Why change the space?


Askanu library and it queries

AskANU – Library and IT queries


Chifley foyer before and after

Chifley foyer before and after


Information commons space

Information Commons Space


Information commons space1

Information Commons Space


Student space

Student space


Group study area

Group study area


Group study rooms

Group Study Rooms


Ilp a broadbrush module

Who is IL at ANU

Div of Information

Library Staff

Information Literacy Program

AskANU IT

Technical Specialists

Colleges/Faculties

General Staff

Academic Staff

Other Divisions

Academic Skills

Teaching Development

Careers

How is IL delivered?

Generic/in curriculum

Online

At elbow

Podcasts, virtual tours

GILP – Graduate IL Prog

Incorporates

Info Searching

Info Technology

Info Management

Academic Writing

Tutors Induction Program

Offers

Entry/exit audits

Bundled/single sessions

Grad Course Award

Specialised support

Generic/induction

Online, at elbow, phone

Staffed by

All Libraries

GILP specialists (Library & IT)

Casuals

ANU Colleges

ILP – a broadbrush module


Information services for students

Information Services for Students


How we know what to do

How we know what to do?

  • Feedback

    • Surveys eg Rodski

    • Regular meetings with student associations

    • Suggestions

      • Via web, email

      • Face to face at desks

  • Observing how the students are using the space


Netgen 16 22 year olds grown up with the web expectations

Thank you – any questions?

Kathy Collier

Program Leader Library User Services

[email protected]


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