Cultural Intelligence
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Contemporary Organizations. Multi-Cultural Workforce Domestic Diversity Globalization of Work International Diversity. Globalization. Top three management challenges in 21 st Century global organizations EIU survey results Based on 555 senior executives

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Contemporary organizations

Cultural Intelligence


Contemporary organizations

Contemporary Organizations

Multi-Cultural Workforce

Domestic Diversity

Globalization of Work

International Diversity

Cultural Intelligence


Globalization

Globalization

  • Top three management challenges in 21st Century global organizations

    • EIU survey results

    • Based on 555 senior executives

    • Across 68 nations

  • 1. Understanding customer demands across culture

  • 2. Managing cross-border teams

  • 3. Finding cross-cultural talent

  • Cultural Intelligence


    Cultural intelligence

    Cultural Intelligence

    Globalization and domestic diversity make cultural intelligence an essential set of capabilities for employees in contemporary organizations.

    Cultural Intelligence (CQ) is the capability to function effectively in situations characterized by cultural diversity

    Cultural Intelligence


    Cultural intelligence cq

    Cultural Intelligence – CQ

    A key individual capability that

    reduces use of

    overly simplistic stereotypes

    enhances sensitivity to

    cultural differences

    enhances relationships and performance

    in multicultural situations

    Cultural Intelligence


    Contemporary views of intelligence

    Contemporary Views of Intelligence

    • Multiple Intelligences

      • More than General Mental Ability

      • Emotional Intelligence (EQ)

      • Cultural Intelligence (CQ)

  • CQ = State-Like Capability

    • That can be enhanced by training and experience

  • Cultural Intelligence


    Four dimensions of cq

    Four Dimensions of CQ

    • CQ-Strategy

      • Making sense of multi-cultural experiences

  • CQ-Knowledge

    • Understanding cultural similarities and differences

  • CQ-Motivation

    • Channeling attention toward other cultures

  • CQ-Behavior

    • Verbal and non-verbal flexibility to fit different cultures

  • Cultural Intelligence


    Cq strategy

    CQ - Strategy

    • CQ-Strategy is a person’s capability to make sense of inter-cultural experiences.

    • It reflects the processes individuals use to acquire and understand cultural knowledge. It occurs when people make judgments about their own thought processes and those of others.

    • This includes strategizing before an inter-cultural encounter, checking assumptions during an encounter, and adjusting mental maps when actual experiences differ from expectations.

    Cultural Intelligence


    Cq knowledge

    CQ - Knowledge

    • CQ-Knowledge is a person’s understanding of how cultures are similar and how cultures are different.

    • It reflects general knowledge structures and mental maps about cultures.

    • It includes knowledge about economic and legal systems, norms for social interaction, religious beliefs, aesthetic values, language in different cultures, and cultural values.

    Cultural Intelligence


    Cq motivation

    CQ - Motivation

    • CQ-Motivation is a person’s capability to channel attention toward experiencing other cultures and interacting with people from different cultures.

    • It reflects magnitude and direction of energy applied toward learning about and functioning in cross-cultural situations.

    • It includes the intrinsic value people place on culturally diverse interactions as well as their sense of confidence that they can function effectively in settings characterized by cultural diversity.

    Cultural Intelligence


    Cq behavior

    CQ – Behavior

    • CQ-Behavior is a person’s capability to adapt behavior so it is appropriate for different cultures.

    • It reflects verbal and non-verbal flexibility.

    • It includes having a flexible repertoire of behavioral responses that are appropriate to a variety of situations and having the capability to modify both verbal and nonverbal behavior based on those involved in a specific interaction or in a particular setting.

    Cultural Intelligence


    Multi source cq assessment and feedback

    Multi-Source CQ Assessment and Feedback

    • Completing the CQ assessment process and receiving feedback on your CQ.

    • This feedback includes information on the four dimensions of CQ

      • How you described yourself

      • How others described you

    Cultural Intelligence


    Value of multi source cq assessment and feedback

    Value of Multi-Source CQ Assessment and Feedback

    Awareness of your own capabilities

    Awareness of the capabilities of others

    Knowledge that you can use to emphasize your strengths when in job interviews

    Cultural Intelligence


    Purpose self awareness and self development

    Purpose: Self-Awareness and Self-Development

    • Take charge of your own development

      • Reflect on your multi-source CQ feedback

  • Build on your CQ strengths

  • Set goals to develop weaker aspects of CQ

    • Develop specific action steps

    • Implement these action plans

  • Work with a partner to give and get support

    • Discuss specific goals and target dates

  • Cultural Intelligence


    Reflection

    Reflection

    • Comparing your view of yourself with the way others described you is an important way to increase your self-awareness.

    • Think about how you answered the questionnaire.

    • Reflect on the meaning of this feedback

    Cultural Intelligence


    Benefits of cultural intelligence

    Benefits of Cultural Intelligence

    • Research demonstrates that CQ enhances

      • Cultural Judgment and Decision Making

      • Multi-Cultural Adaptation

      • Task Performance

    Cultural Intelligence


    Importance of cq

    Importance of CQ

    • Essential for

      • Global Leaders and Professionals

        • International Assignments

        • International Joint Ventures

    • Domestic Professionals

      • Domestic Multi-Ethnic and Multi-Cultural Work Groups

      • Sales and Marketing to Multi-Ethnic Domestic Markets

    Cultural Intelligence


    For additional information

    Web Site:http://culturalq.com

    Contact:

    Dr. Linn Van [email protected] Soon [email protected]

    For Additional Information

    Cultural Intelligence


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