Cultural Intelligence
1 / 18

Contemporary Organizations - PowerPoint PPT Presentation

  • Uploaded on

Contemporary Organizations. Multi-Cultural Workforce Domestic Diversity Globalization of Work International Diversity. Globalization. Top three management challenges in 21 st Century global organizations EIU survey results Based on 555 senior executives

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about ' Contemporary Organizations' - vail

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

Contemporary organizations
Contemporary Organizations

Multi-Cultural Workforce

Domestic Diversity

Globalization of Work

International Diversity

Cultural Intelligence


  • Top three management challenges in 21st Century global organizations

    • EIU survey results

    • Based on 555 senior executives

    • Across 68 nations

  • 1. Understanding customer demands across culture

  • 2. Managing cross-border teams

  • 3. Finding cross-cultural talent

  • Cultural Intelligence

    Cultural intelligence
    Cultural Intelligence

    Globalization and domestic diversity make cultural intelligence an essential set of capabilities for employees in contemporary organizations.

    Cultural Intelligence (CQ) is the capability to function effectively in situations characterized by cultural diversity

    Cultural Intelligence

    Cultural intelligence cq
    Cultural Intelligence – CQ

    A key individual capability that

    reduces use of

    overly simplistic stereotypes

    enhances sensitivity to

    cultural differences

    enhances relationships and performance

    in multicultural situations

    Cultural Intelligence

    Contemporary views of intelligence
    Contemporary Views of Intelligence

    • Multiple Intelligences

      • More than General Mental Ability

      • Emotional Intelligence (EQ)

      • Cultural Intelligence (CQ)

  • CQ = State-Like Capability

    • That can be enhanced by training and experience

  • Cultural Intelligence

    Four dimensions of cq
    Four Dimensions of CQ

    • CQ-Strategy

      • Making sense of multi-cultural experiences

  • CQ-Knowledge

    • Understanding cultural similarities and differences

  • CQ-Motivation

    • Channeling attention toward other cultures

  • CQ-Behavior

    • Verbal and non-verbal flexibility to fit different cultures

  • Cultural Intelligence

    Cq strategy
    CQ - Strategy

    • CQ-Strategy is a person’s capability to make sense of inter-cultural experiences.

    • It reflects the processes individuals use to acquire and understand cultural knowledge. It occurs when people make judgments about their own thought processes and those of others.

    • This includes strategizing before an inter-cultural encounter, checking assumptions during an encounter, and adjusting mental maps when actual experiences differ from expectations.

    Cultural Intelligence

    Cq knowledge
    CQ - Knowledge

    • CQ-Knowledge is a person’s understanding of how cultures are similar and how cultures are different.

    • It reflects general knowledge structures and mental maps about cultures.

    • It includes knowledge about economic and legal systems, norms for social interaction, religious beliefs, aesthetic values, language in different cultures, and cultural values.

    Cultural Intelligence

    Cq motivation
    CQ - Motivation

    • CQ-Motivation is a person’s capability to channel attention toward experiencing other cultures and interacting with people from different cultures.

    • It reflects magnitude and direction of energy applied toward learning about and functioning in cross-cultural situations.

    • It includes the intrinsic value people place on culturally diverse interactions as well as their sense of confidence that they can function effectively in settings characterized by cultural diversity.

    Cultural Intelligence

    Cq behavior
    CQ – Behavior

    • CQ-Behavior is a person’s capability to adapt behavior so it is appropriate for different cultures.

    • It reflects verbal and non-verbal flexibility.

    • It includes having a flexible repertoire of behavioral responses that are appropriate to a variety of situations and having the capability to modify both verbal and nonverbal behavior based on those involved in a specific interaction or in a particular setting.

    Cultural Intelligence

    Multi source cq assessment and feedback
    Multi-Source CQ Assessment and Feedback

    • Completing the CQ assessment process and receiving feedback on your CQ.

    • This feedback includes information on the four dimensions of CQ

      • How you described yourself

      • How others described you

    Cultural Intelligence

    Value of multi source cq assessment and feedback
    Value of Multi-Source CQ Assessment and Feedback

    Awareness of your own capabilities

    Awareness of the capabilities of others

    Knowledge that you can use to emphasize your strengths when in job interviews

    Cultural Intelligence

    Purpose self awareness and self development
    Purpose: Self-Awareness and Self-Development Feedback

    • Take charge of your own development

      • Reflect on your multi-source CQ feedback

  • Build on your CQ strengths

  • Set goals to develop weaker aspects of CQ

    • Develop specific action steps

    • Implement these action plans

  • Work with a partner to give and get support

    • Discuss specific goals and target dates

  • Cultural Intelligence

    Reflection Feedback

    • Comparing your view of yourself with the way others described you is an important way to increase your self-awareness.

    • Think about how you answered the questionnaire.

    • Reflect on the meaning of this feedback

    Cultural Intelligence

    Benefits of cultural intelligence
    Benefits of Cultural Intelligence Feedback

    • Research demonstrates that CQ enhances

      • Cultural Judgment and Decision Making

      • Multi-Cultural Adaptation

      • Task Performance

    Cultural Intelligence

    Importance of cq
    Importance of CQ Feedback

    • Essential for

      • Global Leaders and Professionals

        • International Assignments

        • International Joint Ventures

    • Domestic Professionals

      • Domestic Multi-Ethnic and Multi-Cultural Work Groups

      • Sales and Marketing to Multi-Ethnic Domestic Markets

    Cultural Intelligence

    For additional information

    Web Site: Feedback


    Dr. Linn Van Dynevandyne@msu.eduDr. Soon

    For Additional Information

    Cultural Intelligence