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What works for clients?

What works for clients?. SPTF Annual Meeting 4 June 2012 Dead Sea, Jordan. WWFC is about…. Understanding how financial services is a means for clients to: Smooth income/consumption Invest in opportunities Manage risk (safety net) Build assets. Asking the right questions…. WWFC is about….

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What works for clients?

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  1. What works for clients? SPTF Annual Meeting 4 June 2012 Dead Sea, Jordan

  2. WWFC is about… Understanding how financial services is a means for clients to: • Smooth income/consumption • Invest in opportunities • Manage risk (safety net) • Build assets

  3. Asking the right questions…

  4. WWFC is about… Knowing that one size does NOT fit all: What works FOR WHOM? • Gender • Geography • Business type • Poverty level, etc.

  5. WWFC is about… Making smart choices about how we serve clients: • What methodologies? • What products and services? • When and how? • What level of flexibility? • How do we respond when things go wrong?

  6. Session two Rapid fire sharing: • ASKI: understanding client needs • Fonkoze: carrying a segmented understanding of clients’ needs through to product design

  7. Questions for the group: Innovative solutions or “signs of a miracle”: • Methods to understand how FS fit into the lives of different groups of clients • Balancing flexibility/diversity with cost/complexity • Bundling/sequencing products (FS/NFS) • Responding when things go wrong for clients

  8. Imp-Act WWFC initiative Joining up the pieces… • Segmented client information (needs, behaviours, characteristics) • Provider inputs • Client-level outcomes

  9. Imp-Act WWFC initiative Members leading a collaborative initiative to explore: • flexible product design • client-staff interface • product bundling, sequencing and mixing • supporting clients in times of crisis

  10. Imp-Act WWFC initiative • Establishing a community of practice around WWFC • Mapping what we already know: analysing existing data • Adding to our body of knowledge: field surveys with providers and clients, analysis, write-up and dissemination

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