Texas coordination institute august 2009
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Texas Coordination Institute August, 2009. Saving a dollar by working together. Schedule / Dispatch Maintenance Driver Training Vehicle Sharing. Common coordination themes. Buses and Related Equipment Buses, Garage, Computers, etc. 5309 Federal Funding State/Local Match.

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Texas Coordination Institute

August, 2009

Saving a dollar by working together


Schedule / Dispatch

Maintenance

Driver Training

Vehicle Sharing

Common coordination themes


  • Buses and Related Equipment

    • Buses, Garage, Computers, etc.

  • 5309 Federal Funding

  • State/Local Match

Joint Procurment


  • Fuel Sharing

    • Allow community based provider(s) to access fuel at Transit Authority garage. Bill monthly.

    • Joint Purchase by one for many.

      • Transit system purchase for School District, City/County Public Works, etc.

    • Fuel Card

Maintenance Related


  • Maintenance Monitoring Program (Internet Based)

    • Transit System and Community Based Providers

      • Daily Checks

      • Preventative Maintenance “A” Inspections (4,000 miles)

      • Preventative Maintenance “B” Inspections (8,000 miles)

      • Trip Trouble Report (As needed)

      • Weekly Maintenance Report (Weekly)

      • Winter Check List (Annual)

      • Accident Internal Investigation Report (As needed)

Maintenance Related


  • Bus Washing

    • Transit System has automatic washing system

    • Charges community based provider set amount per clean and bills monthly.

Maintenance Related


  • Options in the type of joint Maintenance

    • Routine Maintenance (PMa’s and PMb’s)

    • Major Repairs (e.g. Engine, Transmission and Air)

    • Body Repair

Maintenance Related


State Pool that includes private non-profits

Intersession by elected officials

Insurance


Community Based Providers were allowed to be a part of the transit system’s drug testing contract . A separate pool was created for the community transit systems.

Training made available.

Drug Testing


Transit Accident & Crime Report developed and accessible via the Internet.

Police Report also included.

Training on "report writing” is also available.

Accidents


  • Fares on all comparable trips on all systems were standardized.

  • A passenger code of conduct approved by each system and advisory board of older adults and people with disabilities.

    • Advisory Board interceded w/ customer if necessary.

Fare Policy and Ridership Guidelines


Standardized and made available on the Internet.

Reporting (Federal and State)


On-Time Performance

Ride Time (urban and rural)

Wait Time

Missed Trips

Cancelled Trips

Bus Appearance

Customer Complaints/ Process

“Suggested” Operating Standards


Bus Delivery

Anniversary dates of system

Rider program (10,000 customer, etc.)

Rider video on local access cable

County/City/Township special events especially with seniors and people w/ disabilities

Friend of Transit

Joint Public Information & Marketing


Transit system works with community based system on external advertisements.

Advertising on Buses


Allows for the Community Based provider to book on the Transit system buses and vice versa.

Internet based

Eventually “airlines scheduling”

Remote Paratransit Scheduling


Who needs transportation in your community?

What types of services may communities set up?

What funding is available?

Who can provide the service?

How can providers/communities work closer together and provide the most service?

What is the priorities?

Service Planning


Large increase in Senior Population

Door through Door service

Assistance

Volunteer Driver Program

Mobility Management

Medicaid

Medicare

Forecasting - Senior Tsunami


Community Transportation Association of America

American Public Transportation Association

National Council on Senior Transportation

Easter Seals Project Action

Federal Transit Administration- United We Ride

Help!


Dan Dirks, Urban Specialist, CTAA – 202.280.4904 or dirks@ctaa.org

Contact Information


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