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Doug Mangold ARC – Managing Director, Product Management. ARC is taking a new approach to product development. We want to engage customer s earlier in product development We want to move faster Prototypes Beta tests and pilots

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Doug mangold arc managing director product management

Doug Mangold

ARC – Managing Director, Product Management


Arc is taking a new approach to product development
ARC is taking a new approach to product development

  • We want to engage customers earlier in product development

  • We want to move faster

    • Prototypes

    • Beta tests and pilots

  • We want to talk to a broader audience, especially the corporate travel manager

    FareSight is first result of this new approach


We started by talking to a lot of travel managers
We started by talking to a lot of travel managers

  • Found that there are limited tools that help the corporate travel manager…

    • Analyze spending habits

    • Compare their patterns to that of the industry

    • Optimize their air travel program

  • Tools that are available provide either incomplete or old information that puts the travel manager at a disadvantage


Managers want to demonstrate value
Managers want to demonstrate value

“Why do I have to go through my travel department when I can just book it myself at a cheaper rate?”

Are the deals you’re getting from your airline partners really saving you money?

How does your company compare to the market and with others in your industry?


The manager needs a tool that is
The manager needs a tool that is

  • Relevant. Data needs to be accurate, timely and important

  • Understandable. Multiple constituencies should be able to understand what the data means to them

  • Usable. You probably don’t look at your data every day, so you need a tool that is intuitive and easy to understand


Meanwhile back at arc
Meanwhile back at ARC

$84 billion in total commerce (53% of all US airline tickets) will pass through ARC

Settle ~150 million tickets this year

> 3 billion flight segments in ARC COMPASS®

13,500 accredited points of sale, including every TMC

187 participating airlines

That’s a lot of data!


We re going global
We’re going global

ARC Tickets

RUN RATE

150M Tickets/Year

ARC ASP Data

COMPASS®

TODAY Global Data

ARC ASP Data

RUN RATE

450M Tickets/Year

COMPASS®

IATA BSP Data

Beginning Carrier Data Contributions

TARGET 2013Global Data

ARC ASP Data

COMPASS®

RUN RATE

~700M Tickets/Year

IATA BSP Data

Rapid Growth in Carrier Contributions


So we created
So we created

  • A benchmarking tool that:

    • Provides important KPIs to assess your air spend over time

    • Benchmarks your spending habits against all the transactions processed through ARC

    • Shows how much your program saves (or loses) to each O&D you fly

    • Compares how you allocate your spend across airlines and how much you pay each airline for each O&D



That was great now what
That was great! Now what?

  • FareSight will be available on December 9

    • Adding additional Advance Purchase time filters

    • Adding a corporate travel filter

  • Early 2014

    • Onboard customers that do not have a CTD or ARC number

    • Additional filters including class of service

  • Later in 2014

    • Industry groupings (depending on participation)

    • Global data integration


How much will this cost
How much will this cost?

Come see us during the speed dating!

Beta customers will receive a significant discount



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