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“Learning and innovation go hand in hand. The presumption of success is to think that what you did yesterday will be sufficient for tomorrow.” - William Pollard. 14h00-14h30 14h30-14h40 14h40-15h20 15h20-15h50 15h50-16h30 16h30-16h45 17h00-18h00. Arrival Registration and Refreshments

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14h00 14h30 14h30 14h40 14h40 15h20 15h20 15h50 15h50 16h30 16h30 16h45 17h00 18h00

“Learning and innovation go hand in hand. The presumption of success is to think that what you did yesterday will be sufficient for tomorrow.”

- William Pollard

14h00-14h30

14h30-14h40

14h40-15h20

15h20-15h50

15h50-16h30

16h30-16h45

17h00-18h00

  • Arrival Registration and Refreshments

  • 4most Main Boardroom

  • Welcome and Introduction

  • Remote Support Platform

  • Presentation

  • Q & A

  • Annual Maintenance and SLA

  • Presentation

  • Q & A

  • 4most Enterprise Manager ( EMA)

  • Presentation

  • Q & A

  • Client Feedback Session

  • Refreshments, Networking and Prize Draw

Eugene Olivier, 4most

Business Development

Director

Desiré Janse van Rensburg

4most

Operations Manager

Eugene Olivier, 4most

Business Development

Director

Marius Fabian, 4most

Managing Director

Marius Fabian, 4most

Managing Director

www.4most.co.za


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  • Remote Support Platform

  • RSP

  • RSP provides:

  • Proactive maintenance of your software system for peak performance

  • It prevents, detects, and repairs performance or database related issues by continuously scanning your system

  • System Monitoring

  • Scans your system readiness to ensure smooth daily operations

    • System Status Report provides comprehensive system assessment

    • Automatic checks on important system factors such as disk space and back-up status

    • Detailed information on business setup and customization

    • Overview of hardware and software configuration

    • Traffic lights to visually indicate system readiness and areas that need attention

    • Reports highlight changes compared to the previous reports and include previous data

  • Health Checks

  • Checks various areas of your application against data consistencies, alerts you of potential issues

    • Remote Support provides health checks on various areas of the customer application against data inconsistencies, and alerts for potential issues to eliminate performance bottlenecks at an early stage

    • Inventory valuation

    • Financial consistency

    • Year-end closing

    • Pre-upgrade assessment

    • Sales and purchase process evaluation

  • Repairing

  • Fixes detected problems to prevent productivity slowdowns

    • Automated issue diagnosis and reporting without manual intervention

    • Reports are securely transferred to Partner and SAP Support systems via the Web, reducing the time spent on troubleshooting and resolving issues

    • SAP gets notified over HTTPS protocol

    • Partners receive reports via SMTP gateway

    • Variety of report options including XML and HTML that contain detailed information about:

    • Issue description

    • Resolution

www.4most.co.za


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  • Remote Support Platform

  • RSP

  • Repairing

    • Party that should process the resolution (i.e. SAP Support, Partner, or Customer)

    • Partners and customers can decide how results of executed tasks are routed and who receives information

  • Upgrade Support

  • Assures a smooth Upgrade to a new version

    • Customers get notifications on new software updates for SAP Business One, and can either set RSP to automatically download recommended updates, or choose to manually manage it

    • Configurable download settings - e.g. bandwidth speed, time of day - avoid connectivity lags during business hours

    • RSP keeps itself up to date through silent installations and upgrades too, eliminating additional configuration or maintenance efforts

  • System Maintenance

  • Performs scheduled or automatic database operations, including back-ups, size optimization, re-indexing or integrity checks

  • RSP for SAP Business One integrates all stakeholders into one holistic support landscape

  • Customers and partners install it once, and RSP enables continuous communication among stakeholders during the entire lifecycle

  • Your Benefits from RSP as a Customer :Keeps Your ERP System at Its Best Around-the-Clock

  • Reduce your TCO due to increased operational effectiveness and decreased time for support

  • Minimizeunplanned downtime and business disruption

  • Achieve peak system performance, stability and improved data consistency

  • Get accelerated and predictable problem resolution

  • Reduce time for system maintenance (i.e. Simplified upgrades, automated back-ups, and repairs)

www.4most.co.za


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  • Annual Maintenance

  • We at 4most know and believe that Software has to evolve as needs change, and thus, we intend to support you in the areas of change, and manage the software changes and offerings available to you within your maintenance year.

  • Annual Maintenance services and offerings are available to all 4Most clients who have paid their annual maintenance fees up to date.

  • Automating and running business management systems is more than buying a software package and implementing it. The complete solution also includes:

  • Up-to-date Technology

  • New Capabilities to fit more needs

  • Reactive & Proactive Problem Resolution

  • Legal Changes and Compliancy

  • So what is available to you and what will we manage?

  • 1. A dedicated Account Manager :

  • In a bi-annual visit (but not limited to) we will consult with you and assist you in developing your new capabilities and continuous Improvement Development Roadmap by discussing:

  • Enhancements & new capabilities based on your feedback and market developments.

  • Possible Automation of more of your business

  • The inclusive upgrades and patches available to you.

  • That which is available and applicable to your business as well as the logistics or support surrounding it:

  • Includes Up to date Technology

  • Leverage improvements to increase efficiency for example:

    • Release 8.82

    • Crystal Report Development User

    • Release 9.0 planned

    • Innovations to leverage trends in how to do business.

  • Training

  • Access to inclusive customer training portal ( e-learning , how to guides, knowledge base) or discuss any required in house training

  • Updates on 4most’s current offerings

  • SLA package’s which will support your roadmap requirements for the year or quarter.

www.4most.co.za


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  • Annual Maintenance

  • 2. We will install and setup your Remote Support Platform as well as RSP upgrades, which will help to Monitor, Protect, and Optimize SAP Business One installations:

  • Your RSP ( inclusive in your annual maintenance) Keeps Your ERP System at Its Best Around-the-Clock

  • Apart from this, what else is covered under your Annual Maintenance Plan ?

  • 3. SAP’s Offerings and Benefits:

  • Pro-active and re-active problem solving

  • 3rd level support

  • Global problem resolution

  • 24X7 handling of messages with ‘very high’ priority

  • Escalation handling

  • SDN forums

  • Legal Changes and Compliancy’s

  • SAP spends significant effort in detecting legal changes as soon as possible

  • How to guides and/or adjustment of the software in case of legal changes

  • SAP spends significant effort in streamlining business processes for efficient handling of legal requirements

  • Avoid penalties and/or problems with tax authorities

  • Improve efficiency in producing statutory reports

www.4most.co.za


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  • Service Level Agreement

  • SLA

  • Based on your Development Roadmap, you may ascertain that your specific business requires additional support in varying areas at varying times.

  • This is why, we are offering a Service Level Agreement to you, which will support or enhance your business, where and when you need it and not when you don’t.

  • The offering is a 12 month contract for support , which can be upgraded at any time, depending on and taking in to account the identified or unforeseen business development requirements or business process enhancements.

  • Since we know you, and your business, we can advise you as to how much support you will need, depending on your requirements, and we will continue to advise you throughout your contract period.

  • Customize your plan by choosing from the following support bundles:

  • The following services are supplied at no cost:

  • 15 minutes of telephonic support per support call

  • Unlimited quantity of 15 minute telephonic support calls

  • Incident logging and tracking

  • Quarterly evaluations of support usage and reports

  • Access to the service call management functionality

  • Bi-annual User Group Sessions

www.4most.co.za


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  • Service Level Agreement

  • SLA

  • Support bundles as per selected contract can be utilized for the following support requirements:

  • Helpdesk support (on line as well as telephonic ).

  • Remote support

  • On Site Support

  • Patch Installations(as it applies to the software already covered in their annual maintenance)

  • End user training

  • Report requirement definition

  • Business process automation definition

  • When indicated by you, our valued client, we will manage your RSP and deliver an early warning system.

  • The Benefits of the Service Level Agreement:

  • A fixed fee is predetermined for support usage irrespective of the level of resource required, eliminating fluctuating support charges

  • Provides a manageable means of controlling support expenditure , through the reduction of unforeseen costs

  • The larger the support bundle , the more cost effective the package becomes

  • Option to upgrade to a larger support bundle, depending on what is required

  • The use of remote support will reduce unnecessary costs

  • 15 minutes of free telephonic support per support call

  • Unlimited quantity of 15 minute telephonic support calls

  • Access to knowledgeable support consultants at the predetermined rate

  • If the need arises to call out a consultant for onsite support, a flat call out fee is additional (which is calculated at 50% of the SLA service fee along with the rate per kilometer)

  • Support bundles are managed quarterly , allowing flexibility from month to month

  • If your support bundle has not been fully utilized within a specific month, the remaining hours can be used in the months that follow within that specific quarter

  • Access to the Service Call management Functionality, which will enable you to manage your service calls on a multi-level.

  • Bi-annual User Group Sessions, geared at improving business and industry specific solutions and services

www.4most.co.za


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  • Service Level Agreement

  • SLA

  • The details of the Service Level Agreement:

  • As previously stated, the offering is a 12 month contract for support, which can be upgraded at any time, depending on and taking in to account the identified or unforeseen business development requirements or business process enhancements.

  • The Service Level Agreement is a service plan offered over and above the services included in your annual maintenance plan, and therefore, your annual maintenance commitment needs to be paid up to date in order to qualify.

  • A fixed fee is predetermined for support usage irrespective of the level of resource required, eliminating fluctuating support charges

  • You are required to choose from available support bundle packages , detailed above

  • Bundles are managed on a quarterly basis in arrears

  • If your support bundle has not been fully utilized within a specific month, the remaining hours can be used in the months that follow within that specific quarter

  • Bundles that roll over into preceding months need to be used within a specific quarter, or they will be forfeited

  • Quarterly evaluations of support usage and reports will be carried out , in order to identify support requirements, such as end user training, patch installation etc

  • The contract can be upgraded at any time, depending on the identified requirements i.e to make provision for Patch installations etc , but may only be downgraded annually.

  • If the need arises to call out a consultant for onsite support, a flat call out fee is additional (which is calculated at 50% of the SLA service fee along with the rate per kilometer)

  • The service level agreement is a service plan offered over and above the services included in your annual maintenance plan, and therefore, your annual maintenance commitment needs to be paid up to date in order to qualify.

www.4most.co.za


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The 4most Enterprise Manager powered by SAP Business One

  • Run your business the way you want to!

  • As an SME the pressure and focus to reduce operating costs, increase efficiency and maximize profits is driven by the increase in customer demand for more flexible business models and processes. Innovation is required to provide a unique and brand specific customer experience resulting from the delivery of a service built on integrated, efficient end to end business processes.

  • Perhaps you, like many successful SME’s, have already realized the productivity gains that can be achieved, and have built your business on the foundation of SAP Business One. And as a growing, thriving enterprise, you may be expanding and require more industry relevant add ons, but are afraid of the related IT infrastructure and other costs associated with adding to your current solution.

  • The 4most Enterprise Manager powered by SAP Business One, delivers the industry relevant functionality required in a cloud environment and local intranet providing all the functionality your business needs, with greater flexibility, at a lower cost.

  • Real-time, accurate visibility into integrated operations

  • Simple secure remote access to data from anywhere, at any time, on any device

  • Drastically reduced TCO and IT infrastructure costs

  • Tailored solutions that provide an increase in staff productivity and service delivery

  • The ability to grow your business footprint quickly and simply with rapid deployment

  • A flexible, easy to use interface

  • The 4most Enterprise Manager creates a flexible approach to managing the total solution infrastructure and operational business model by lifting logistical processes into the cloud environment. Uniquely tailored, industry relevant solutions are available for:

  • Importers

  • Dealers

  • Logistics

  • Distribution

  • Wholesale

  • Retail

www.4most.co.za


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The 4most Enterprise Manager powered by SAP Business One

  • This business model provides 4most Enterprise Manager user’s with an easy-to-use web interface which gives them access, on or off site, to the relevant integrated modules. In addition users running off of the 4most Enterprise Manager are offered as a monthly rental option.

  • Now you can run your business the way you want to with the 4most Enterprise Manager powered by SAP Business One!

  • Anywhere

  • Anytime

  • On Any Device

  • In Real-Time

  • All of the time

  • At a lower cost

www.4most.co.za


14h00 14h30 14h30 14h40 14h40 15h20 15h20 15h50 15h50 16h30 16h30 16h45 17h00 18h00

Evaluation Form

(please leave behind)

Name and Surname: _____________________________________________

Company: ______________________________________________________

Email address: ___________________________________________________

Please indicate if you would like to be contacted to further discuss any of the topics below by tickingthe ‘contact me’ box in the relevant boxes below:

Please indicate if you found this session and the following presentations beneficial to you and your organisation? (1 Poor – 3 Excellent) 1 2 3

Remote Support Platform Tick

Annual Maintenance and Service Level Agreement

4most Enterprise Manager

Please add any comments or suggestions:

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General: (1 Poor – 3 Excellent) 1 2 3

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www.4most.co.za


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