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City of O’Fallon CPM 101 Pilot Report

City of O’Fallon CPM 101 Pilot Report. Keith Riesberg City Administrator October 13, 2011. Overview. O’Fallon’s vision statement is to be the best City in Missouri Ranking by Money magazine gives some indication of performance

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City of O’Fallon CPM 101 Pilot Report

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  1. City of O’FallonCPM 101 Pilot Report Keith Riesberg City Administrator October 13, 2011

  2. Overview • O’Fallon’s vision statement is to be the best City in Missouri • Ranking by Money magazine gives some indication of performance • Very subjective as to when the City is achieving its vision statement • Desire is to have performance measures that will allow O’Fallon to compare itself with other communities

  3. Overview ICMA’s Center for Performance Measures (CPM) 101 benchmarking study allowed cities and counties to submit data and receive an impartial comparison to each other 18 local governments participated using 2010 real data and/or 2011 budget data Additionally, the results allow comparison to larger group of ICMA cities around the country

  4. Snapshot of participants • Mankato, MN • O’Fallon, MO • Sahuarita, AZ • Snellville, GA • Southlake, TX • Sugar Land, TX • Windsor, CT • Bloomington, IL • Blue Ash, OH • Evanston, IL • Lemont, IL CPM 101 data shown in this presentation excludes counties and cities with populations under 10K to ensure accurate comparisons for O’Fallon This leaves 11 “comparable cities” in the study

  5. Overview of categories • Program focused on 14 key areas; 11 of which directly applied to O’Fallon • Fire/EMS and Library Services did not apply at all • Procurement did not apply due to decentralized processes • Results provide a snapshot of how O’Fallon compares with cities across the country • ICMA verified all data to ensure consistent results • O’Fallon’s participation was somewhat limited to “factual” data due to the lack of statistically valid opinion data. • Last statistically valid citizen survey completed in 2006

  6. Results In general, O’Fallon scored very well in nearly every measure Results show that O’Fallon continues to provide a high level of service at an efficient level – both in terms of staffing and expenditures Following shows a breakdown of each of the 11 categories O’Fallon is compared to the mean and median for the CPM 101 focus group and the ICMA countrywide results’ means and medians

  7. Code enforcement Analysis included number of employees, violations, resolutions and expenditures

  8. Facilities management Analysis included square footage and expenses related to City facilities

  9. Fleet management Analysis of overall fleet, expenditures and police fleets

  10. Highways and road maintenance Analysis of mileage, condition, expenditures and pothole repair times

  11. Human resources Analysis included HR FTEs, expenditures and recruitment

  12. Information technology Analyzed number of employees, expenditures, service (help desk calls)

  13. Parks and recreation Analyzed expenditures, acreage, FTEs, lesson and camp participation

  14. Parks and recreationcustomer satisfaction This was the only category the City could do a citizen satisfaction comparison due to the availability of statistical data supplied from 2009 Parks Master Plan (comparison data from 2010)

  15. Permit services Analyzed the number of permits, costs, valuation, speed to process, workload, and FTEs

  16. Police services Analyzed staffing, expenditures, crimes cleared, accidents and DUIs, response time and complaints

  17. Risk management Analyzed the City’s risk levels, accidents, workers’ comp claims, and expenditures

  18. Solid Waste Analyzed number of accounts, recycling and refuse collection and expenditures

  19. Summary Participating in the program was a learning experience for employees Having an updated statistically valid survey would allow for better comparison of O’Fallon’s performance to comparable communities Recommend continued participation in the CPM 101 program

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