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Converged Communications

Converged Communications. Ben Cassiman Business Development Manager. Microsoft Engagement. Global Company, 9000 employees, London Stock Exchange Strengths: Integrating Infrastructure, Telephony, Networking Custom Development Dimension Data endorses Microsoft solutions and technology:

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Converged Communications

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  1. Converged Communications Ben Cassiman Business Development Manager

  2. Microsoft Engagement • Global Company, 9000 employees, London Stock Exchange • Strengths: • Integrating Infrastructure, Telephony, Networking • Custom Development • Dimension Data endorses Microsoft solutions and technology: • Gold Certified Partner • Competency Security • Worldwide Solution Partner Live Communication Server platform • References: • AGF, Dexia, Fortis, … • Europese Commissie, Buitenlandse Zaken, Binnenlands Zaken, … • BT, Proximus, Mobistar, Base, Telenet, Belgacom, … • Pfizer, Janssens Pharma, Baxter, Roche, … • Vandemoortele, Bridgestone, Volvo Cars, Toyota, .. Dimension Data

  3. Our vision Successful delivery across the globe Plan Our vision is to beworld leadersin the provision of Support Build specialist IT Infrastructure solutionsthat help ourclients achieve their business goals Dimension Data

  4. The Essence of Communication • Phonecalls • Meetings • Messages • Alerts • Questions • Interaction • Discussions • Sharing • Content Knowledge & Information exchange In support of collaborative business processes Dimension Data

  5. Communication Channels grow wildly • Possibilities increase dramatically • High rate of development of new communication methods and applications • Landscape is becoming very complex • Only a small part of the communication potential is being exploited • The user is becoming confused Dimension Data

  6. Identity Platform Network • Wired • Wireless • IP • WiFi • Mobile • … • PDA • Computer • Phone • Mobile • Portable Device • … • Name • Phone Number • E-mail address • Messenger address • Sim Card • ID number • Home address • Work address • … Federated Identity Network Convergence Platform Standardisation Dimension Data

  7. Maturing Concept: Presence Availability!! • Instant information, instant decision • Response times shortened • Efficiency increased • Collaboration encouraged Virtualisation • Of People • Of Geography • Of Information Dimension Data

  8. IdentitySecurity Presence LCS 2005 Collaborative Processes Platforms Communication Convergence Dimension Data

  9. Multi-Platform • Wired or Wireless • PAN/LAN/WAN • PC, WinCE, SIP phone, mobile, … Communication Convergence • Multi-Channel • Email • Call • Conference • Instant messages • Application sharing • Shared content • Collaborative Processes • Multi-Modal • Real time • Asynchronous • Bi-directional • Interactive • Post LCS 2005 Dimension Data

  10. Communication Convergence: the Lab LCS 2005 Dimension Data

  11. Extra Services Conferencing Uptime (99,999…%) Load optimisation Mobile integration Windows Server 2003T-Server « Custom » Presence … GETS Communication Convergence: The Lab Domain Controller Internet • Windows Server 2003 • LCS2005 • Exchange • SPS • SQL Server • Active Directory PSTN PBXSwitch Gateway Dimension Data

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