Leveraging LMS for Managing Blended Learning - The Asian Perspective

1. Jeevan Joshi @jeevesj NiteshShetty

2. 165+ Established in 2004 clients in 13 countries UK US India Middle East Venezuela Australia Nigeria Singapore Kenya S.Africa New Zealand

3. Our learning solutions Custom/ Bespoke eLearning Custom/Bespoke mLearning

4. 30+ Awards & recognitions Winner of eLearning Team Of The Year 2013 Winner of 7 Apex Awards of Excellence ('11, '09, '08 & '07) Winner of a Silver award in CLO magazine's 'Learning In Practice Awards 2011' for UpsideLMS Winner of 11 Brandon Hall Excellence Awards (‘12, '11, '10 & '09) UpsideLMS featured in the '2010 Top 20 Learning Portal Companies List' & '2011 & 2012 Watch List‘ by TrainingIndustry.com UpsideLMS listed as one of the 'Five Emerging LMSs to Watch' in CLO Magazine ('10) Winner of Red Herring 100 Asia Award in 2008 & finalist in Red Herring Global 100 ('09) Winner in Deloitte’s Technology Fast 500 Asia Pacific 2008 & 2009 program, and Fast 50 India 2008 program

5. Presenters Jeevan Joshi Director Client Solutions – Asia Pacific 14 years of work experience have been in the eLearning domain. He is the founder of Learning Cafe, a respected and fast growing community for corporate learning and development professionals in Australia. NiteshShetty Business Development Manager (Asia Pacific)

6. Agenda 1 Blended Learning – An Overview 2 5 Key Components of Blended Learning 3 3 Key Challenges in Implementing Blended Learning 4 The Case for Leveraging LMS for Blended Learning 5 A Case Study - 5 Key Learnings

7. Blended Learning An Overview

8. Blended Learning - An Overview What is a blend? Source: http://1.bp.blogspot.com/-7S3ZMfTbfH4/TmyljZy9E1I/AAAAAAAADw0/sjvtw_3eyUc/s1600/Blender.jpg

9. Blended Learning - An Overview Defining Blended Learning ‘ Using the best delivery methodology (ies) available for a specific objective, including online, class-room based, instruction, electronic performance support, paper based, & formalized & informalon the job solutions. ’

10. Virtual Self-Paced Classroom eLearning Training 5 1 4 Social 2 Learning/ Face-to-face 3 Informal Training Mobile Learning Blended Learning - An Overview Blended Learning-Key Components

11. Poll # 1 • Does your organization currently use blended learning to deliver training? • Yes • No • Can’t say

12. Poll # 2 • Is blended learning the way ahead for your organization? • Yes • No • Can’t say

13. Poll # 3 • What are the top challenges in blended learning for your organization? • Management buy-in • Unable or unwilling to leverage technology • Not required given the size of organization • Lack of human resources to manage • Absence of a good system to manage centrally

14. Virtual Self-Paced Classroom eLearning Training 1 5 4 Social 2 Learning/ Face-to-face 3 Informal Training Mobile Learning 5 Key Components of Blended Learning

15. 3Key Challenges in Implementing Blended Learning C User Reaction B Technology A Company’s Vision/Focus

16. A. Company’s Vision/Focus 3 Key Challenges in Implementing Blended Learning • Not enough direction from top level on advancing training function • Unenthusiastic participation of management in strategizing • Myopic focus on cost leads to long term problems

17. B. Technology (or the lack of it) 3Key Challenges in Implementing Blended Learning • Lack of experience in using technology for managing training • Inexperienced or unwilling IT to experiment/support new technology • Fear of losing manual control to a system

18. C. User Reaction 3Key Challenges in Implementing Blended Learning • Acceptance of newer training forms due to cultural (organizational) preoccupations • Insufficient from-the-top directives to team managers to adopt new training forms • Lack of an easy-to-use system may increase dissatisfaction

19. Blended Learning Asian Perspective

20. Blended Learning - An Overview World Wide Self-Paced eLearning 5 Years Growth Rates

21. Blended Learning - An Overview Self Paced Learning Growth Rate in Asia

22. Blended Learning - An Overview Mobile Learning Growth Rate in Asia

23. Blended Learning - An Overview The Asia Perspective • Advanced telecommunication infrastructures among the Asia Pacific countries has lead to successful learning initiatives. • In Asia, most companies have already switched to LMS and started to enjoy training cost benefits. • Asia is fast moving towards a knowledge economy. • LMS results in knowledge accumulation which helps during the time of mergers and acquisitions in Asia. • High level of interaction in online learning environment that positively affects the efficacy of blended learning.

24. Findings • The extent to which learning is learner-centered or teacher-centered also appears subject to cultural variation. • Asian learners are generally found to be teacher-centered. • Strong preference towards conventional methods where content is communicated from instructor to the learners. • Higher uncertainty avoidance, high power distance and low individualism. • Asia is aiming to meet the shortfall of knowledge workers by wider applications of e-learning tools.

25. Solutions • Blended learning environment provides ample opportunity for communication, fundamental for effective interaction • Learners utilize the interaction features of LMS to communicate with peers and instructors. • LMS provides a suite of tools to enhance teaching and learning by delivering course materials and provide communication channels via a common interface. • LMS include asynchronous forum boards and synchronous chats, thereby allowing learners to discuss course related issues and engage in exchanges of ideas.

26. The Case for Leveraging LMS for Blended Learning

27. 1 Effective Resource Management Leveraging on Learner Interaction 2 During and after Learning Program Effective Management of 3 Training Activities Effective Cost Management 4 Through Virtual Classroom 5 Centralized Administration The Case for Leveraging LMS for Blended Learning

28. 1. Effective Resource Management The Case for Leveraging LMS for Blended Learning • Ease in Creation of Training Program using Single System • Enabling Learners Through Engaging & Dynamic Content • Effective Inventory Management • Pre-Training & Post-Training Evaluation

29. 2. Leveraging on Learner Interaction During and After Learning Program The Case for Leveraging LMS for Blended Learning • Notifications • Sharing & Collaboration • Feedback • Surveys • Evaluation • Communities & Discussion Forum

30. 3. Training Activity Management The Case for Leveraging LMS for Blended Learning • Scheduling • Announcements • Reminders • Follow ups • Logistic Arrangements

31. 4. Effective Training Delivery Through Virtual Classroom for Remote Location Users The Case for Leveraging LMS for Blended Learning • Training to Distributed Workforce remotely • Avoid remote location travels • Less logistic hassles • Better control over the class for effective delivery of training

32. 5. Centralised Administrative Management The Case for Leveraging LMS for Blended Learning • Easy Authentication • Centralized User Management • Easy Assignment & Delivery of Training • Reports for Better Analytics & Decision Making

33. Poll # 4 How many systems does your organization currently use to manage the training function? • One • Two • Three • More than Three • None

34. Mapping of LMS Features for Blended Learning Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

35. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Mobile Learning

36. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Classroom Training l Workshops l Mobile Learning

37. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 4 2 Social Face-to-face 3 Learning/ Training Informal Classroom Training l Workshops l Mobile Learning Nuggets l Short Video Courses l JIT Information l

38. Mapping of LMS Features for Blended Learning E-Learning Documents l l Virtual Classroom Web Pages l l Webinars & Broadcasts CBT l l Instant messaging Surveys l l E-Meetings l Virtual Self-Paced Classroom eLearning Training 1 5 Online Communities 4 2 l Social Forums l Face-to-face 3 Learning/ Discussion Boards l Training Informal Classroom Training l Wiki l Workshops l Twitter l Mobile Blog l Learning Nuggets l Short Video Courses l JIT Information l

39. Summary • Blended Learning is already in place – mostly • A great need for a single easy-to-use system to manage blended learning in one place • The system should make it easy for the users and administrators to adapt to the new training forms • An LMS is a great choice for such a system. The LMS needs to be well designed to cater to various components in an integrated manner

40. Thank You! Jeevan Joshi @jeevesj jeevan.joshi@upsidelearning.com NiteshShetty nitesh.shetty@upsidelearning.com