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Quality of Internet Services AFNOR proposal (1)

Quality of Internet Services AFNOR proposal Philippe Sallé - AFNOR May 09th, 2000 « Quality of Internet Services - Access to Internet for the non-professionnal users - Specification of the criteria for the quality of effective service, the performance levels and their declaration ».

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Quality of Internet Services AFNOR proposal (1)

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  1. Quality of Internet ServicesAFNOR proposalPhilippe Sallé - AFNORMay 09th, 2000« Quality of Internet Services - Access to Internet for thenon-professionnal users - Specification of the criteria forthe quality of effective service, the performance levelsand their declaration »

  2. Quality of Internet Services AFNOR proposal (1) • Purpose • The final objective is to give the non-professionnal users a tool to choose an ISP for internet access, based on a common quality level classification.

  3. Quality of Internet Services AFNOR proposal (2) • Means • Establish a classification for the quality of the service offered by the internet access suppliers through levels of performance for a set of criteria. • Compliance to the classification is claimed by the ISP (self-declaration) • Restriction of the classification to the more common basic services (e-mail, http, ftp) - Excluding IP voice, video, teleconferencing, chat, ...

  4. Quality of Internet Services AFNOR proposal (3) • Categories of criteria • Criteria for the connection • Criteria for the flow • Criteria for the access • Criteria for the applications

  5. Criteria for the connection (1) • Connectability Availability upon user request for connection : 95%

  6. Criteria for the connection (2) • Connection keeping After connection being established, capability of maintaining the connection : 95 %

  7. Criteria for the connection (3) • Disconnection management The supplier must provide the user with information when a disconnection occurs. This information shall contain : type of disconnection, foreseeable reasons, way and delay for re-establishment of the service

  8. Criteria for the flow (1) • Providing delay Probability for a IP frame to be transmitted in a time inferior to a given value : 95 % Given values are : France = 15 ms Germany or UK = 30 ms USA = 150 ms

  9. Criteria for the flow (2) • Drop Probability for a IP frame to be lost in output : 1 %

  10. Criteria for the flow (3) • Discard Probability for a IP frame to be lost in input : 0,001 %

  11. Criteria for the access (1) • Geographic covering The supplier shall provide the user with access to local connection as well as to national connection

  12. Criteria for the access (2) • Pricing guarantee The supplier shall guarantee its proposed prices both for local and nationale connections

  13. Criteria for the access (3) • Alternative accesses The supplier shall provide the user with alternate phone numbers in case of unavailability of the usual number

  14. Criteria for the applications (1) • E-mail - Size of accepted messages The size of accepted messages shall be minimum : 2 Mo

  15. Criteria for the applications (2) • E-mail - Transmission guarantee The supplier shall ensure that a user who connects within the 15 days after a message has been sent to him will have 100% chances to have access to the message

  16. Criteria for the applications (3) • Web and news - Use of proxis Minimum requirement for efficiency of the proxis : 25 % This defines the probability for a web page or a message to be delivered to the user from the proxis rather than from the internet.

  17. Criteria for the applications (4) • Applications offered by the supplier Minimum requirement for efficiency of the supplier applications : 20 % This criterium defines the probability for an information to be delivered to the user from the supplier offered applications rather than those available on internet.

  18. Quality of Internet ServicesAFNOR proposalPhilippe Sallé - AFNORMay 09th, 2000« Quality of Internet Services - Access to Internet for thenon-professionnal users - Specification of the criteria forthe quality of effective service, the performance levelsand their declaration »

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