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SMS Safety Management System Key to a Positive Safety Culture

SMS Safety Management System Key to a Positive Safety Culture. International Business Aviation Council. Lots of Cultures. Culture. Culture is the learned and shared assumptions, values, and beliefs that result in the behavior of an organization

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SMS Safety Management System Key to a Positive Safety Culture

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  1. SMSSafety Management SystemKey to a Positive Safety Culture International Business Aviation Council

  2. Lots of Cultures

  3. Culture Culture is the learned and shared assumptions, values, and beliefs that result in the behavior of an organization • The values, beliefs and behaviors of the group • The collective programming of the group • "How we do things here" • What is acceptable and what is not acceptable • The driving force of the organization.

  4. John’s Definitions.... An organization's -- • Operating system • Glue • Lubricant • Communications system • Motivation • Reference.

  5. Cultural Factors • management’s actions and priorities • policies and procedures • communications style • safety planning and goals • actions in response to unsafe behaviors • employee training and motivation • employee involvement and buy-in.

  6. Positive Influences • Recognition of merit • Individual initiative • Risk management • Adherence to policy and procedures • Open communication …Or not!

  7. How’sYour Culture? • All hands evaluate actions in terms of potential risk • Management walks the talk on SMS • Open safety communication prevails • No “blame game” regarding mishaps • Under-staffing, inadequate equipment, inexperience, patchy training are addressed in terms of risk • Feedback regarding known deficiencies is freely disseminated See James Reason’s “Score your Safety Culture."

  8. Organizational Culture Goals • Cultures -- • Informed Culture • Learning Culture • Reporting • Just • Open • Communicating • Aware • Collaborating.

  9. Safety Management System A systematic approach to managing safety, including the necessary -- • organizational structures • accountabilities • policies • procedures.

  10. SMS--- The Core • Policies • Risk management • Safety Assurance • Safety promotion.

  11. Building/Improving Culture • Informed • Learning • Reporting • Just • Open • Communicating • Aware • Collaborating

  12. Building a Culture • Find a central, overarching theme • Commit, especially at the top • Create goals • Implement through teamwork • Work it • Admire it • Grow it • Easy, right? • Well, no….

  13. Ways and Means What we need is a radical transformantion… • Fresh new thinking • Top level support • Commitment at all levels • Teamwork • Consider organizational development

  14. Organizational Development Systemic learning and development strategy intended to change the basics of beliefs, attitudes and relevance of values and structureof the current organization…it’s a -- Revolution!

  15. OD Basics • Keep workers aware of the organization’s vision • Enable/empower employees to solve problems • Encourage individuals to participate in planning processes • Create an enthusiastic working environment • Replace formal lines of authority with a collaborative environment • Build trust, cooperation, and communicationto achieve organizational goals.

  16. Commitment • “Spark plug” needed • Flight department management • Company • Flight department Provides a common purpose, a goal.

  17. Implementation • A team effort -- • Learning together • Exploring the possibilities • Probe issues • Devising standards, processes, procedures • Question provisions • Learning a common language • Sharing the experience • Pride in accomplishment -- … sounding very cultural.

  18. Making it Work • Safety Policy – from the top • Education – learning together • Using it • Building the Safety Risk Profile • HITS, FRATS, Internal Evaluations… • Sharing ideas – expanding the language • Management reinforcement • System feedback • Evaluating/modifying the product • Talking the talk, walking the walk Seeing the team’s system work.

  19. Are We There Yet? • Informed – lots of information • Learning – every day • Reporting – swamping the safety guy • Just • Open – listen to the chatter • Communicating – they’re talking risk! • Aware – this bears watching • Collaborating – certainly selected groups Leadership check…

  20. See What We Built… • Day-to-Day… • Walkingthe talk • Questioningthe system • Learningas you go • Refiningprocesses and procedures • Improvingthe product • Seeing it produce the desired effects • Discussing its attributes Surprise! You built a culture….

  21. Point of Emphasis… It begins and ends with all levels of LEADERSHIP • Notmanagement, but it helps • Notinvolvement from HQ, but it helps • Notfunding, but it helps • Yet, interest in culture can be kindled from below.

  22. Maintaining the Culture • Follow the company policies, processes and procedures… • Communicate, communicate, communicate! • Manage SMS like your life depended on it – it does! • Seek feedback – formal & informal • Improve it, grow it, make it yours!

  23. How’s their culture?

  24. Get Started!

  25. International Business Aviation Council • www.ibac.org • +1 514 954 8054

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