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Workplace Communications. Susan McGinley [email protected] (603) 801-8382. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is …. Communications Basics. Listening Skills GroupThink vs. Employee Engagement

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workplace communications

Workplace Communications

Susan McGinley

[email protected]

(603) 801-8382

communication is
What?

Why employees leave companies.

The most popular employee complaint.

The most important management skill.

“Communication” is …

Susan McGinley

[email protected]

communications basics
Communications Basics
  • Listening Skills
  • GroupThink vs. Employee Engagement
  • Corporate Culture

Susan McGinley

[email protected]

listening skills
Listening Skills
  • Natural Instinct is to Not Listen
  • Listening is Active Participation
  • “Good Listeners” do the following:1
    • Think ahead of talker;
    • Weigh evidence presented;
    • Periodically review/summarize points presented; &
    • Listen between the lines.

1 Ralph G. Nichols & Leonard A. Stevens; Listening to People; Harvard Business School Press; 1999

Susan McGinley

[email protected]

employee engagement
Employee Engagement

“The Road to Abilene” Story2

2 Jerry B. Harvey; The Abilene Paradox: The Management of Agreement; 1974

  • Avoid GroupThink
  • Encourage Participation

Susan McGinley

[email protected]

corporate culture effective communication loop
Corporate Culture –Effective Communication Loop

Good Listeners Build Trust & Desire To Share Information

Accurate Information & Constructive Feedback is Communicated

People Talk Candidly without Fear of Reprisal or Judgment

Susan McGinley

[email protected]

corporate culture ineffective communication loop
Corporate Culture –Ineffective Communication Loop

Communication Barriers

(Inconsistency, Punishment, Poor Listening, Unrealistic Expectations)

Distorted Messages Communicated to Meet Perceived Expectations

People Hoard Information & Only Present Good Results

Susan McGinley

[email protected]

communication methods
Communication Methods
  • Management Meetings
    • Skip Level
    • Town Hall
    • Business Reviews
  • Cascading Information
  • Newsletters (emails, postings, etc.)
  • Informal (water cooler, rumors, etc.)

Susan McGinley

[email protected]

communications survey
Communications Survey

RATE THE FOLLOWING (see handout)…

  • Where is your company going?
  • Who is responsible for doing what?
  • How do you do your job?
  • How is your performance?

Susan McGinley

[email protected]

communications for success
Communications for Success

COUNTDOWN OF TIPS…

  • Applicable to All Organizational Levels
  • For Immediate Implementation

Susan McGinley

[email protected]

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