Workplace Communications. Susan McGinley [email protected] (603) 801-8382. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is …. Communications Basics. Listening Skills GroupThink vs. Employee Engagement
Why employees leave companies.
The most popular employee complaint.
The most important management skill.
1 Ralph G. Nichols & Leonard A. Stevens; Listening to People; Harvard Business School Press; 1999
“The Road to Abilene” Story2
2 Jerry B. Harvey; The Abilene Paradox: The Management of Agreement; 1974
Good Listeners Build Trust & Desire To Share Information
Accurate Information & Constructive Feedback is Communicated
People Talk Candidly without Fear of Reprisal or Judgment
(Inconsistency, Punishment, Poor Listening, Unrealistic Expectations)
Distorted Messages Communicated to Meet Perceived Expectations
People Hoard Information & Only Present Good Results
RATE THE FOLLOWING (see handout)…
COUNTDOWN OF TIPS…