1 / 11

Workplace Communications

Workplace Communications. Susan McGinley susan@mcginley.name (603) 801-8382. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is …. Communications Basics. Listening Skills GroupThink vs. Employee Engagement

ulric-wells
Download Presentation

Workplace Communications

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Workplace Communications Susan McGinley susan@mcginley.name (603) 801-8382

  2. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is … Susan McGinley susan@mcginley.name

  3. Communications Basics • Listening Skills • GroupThink vs. Employee Engagement • Corporate Culture Susan McGinley susan@mcginley.name

  4. Listening Skills • Natural Instinct is to Not Listen • Listening is Active Participation • “Good Listeners” do the following:1 • Think ahead of talker; • Weigh evidence presented; • Periodically review/summarize points presented; & • Listen between the lines. 1 Ralph G. Nichols & Leonard A. Stevens; Listening to People; Harvard Business School Press; 1999 Susan McGinley susan@mcginley.name

  5. Employee Engagement “The Road to Abilene” Story2 2 Jerry B. Harvey; The Abilene Paradox: The Management of Agreement; 1974 • Avoid GroupThink • Encourage Participation Susan McGinley susan@mcginley.name

  6. Corporate Culture –Effective Communication Loop Good Listeners Build Trust & Desire To Share Information Accurate Information & Constructive Feedback is Communicated People Talk Candidly without Fear of Reprisal or Judgment Susan McGinley susan@mcginley.name

  7. Corporate Culture –Ineffective Communication Loop Communication Barriers (Inconsistency, Punishment, Poor Listening, Unrealistic Expectations) Distorted Messages Communicated to Meet Perceived Expectations People Hoard Information & Only Present Good Results Susan McGinley susan@mcginley.name

  8. Communication Methods • Management Meetings • Skip Level • Town Hall • Business Reviews • Cascading Information • Newsletters (emails, postings, etc.) • Informal (water cooler, rumors, etc.) Susan McGinley susan@mcginley.name

  9. Communications Survey RATE THE FOLLOWING (see handout)… • Where is your company going? • Who is responsible for doing what? • How do you do your job? • How is your performance? Susan McGinley susan@mcginley.name

  10. Communications for Success COUNTDOWN OF TIPS… • Applicable to All Organizational Levels • For Immediate Implementation Susan McGinley susan@mcginley.name

  11. QUESTIONS?

More Related