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Workplace Communications. Susan McGinley susan@mcginley.name (603) 801-8382. What? Why employees leave companies. The most popular employee complaint. The most important management skill. “Communication” is …. Communications Basics. Listening Skills GroupThink vs. Employee Engagement

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Workplace Communications

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Workplace communications

Workplace Communications

Susan McGinley

susan@mcginley.name

(603) 801-8382


Communication is

What?

Why employees leave companies.

The most popular employee complaint.

The most important management skill.

“Communication” is …

Susan McGinley

susan@mcginley.name


Communications basics

Communications Basics

  • Listening Skills

  • GroupThink vs. Employee Engagement

  • Corporate Culture

Susan McGinley

susan@mcginley.name


Listening skills

Listening Skills

  • Natural Instinct is to Not Listen

  • Listening is Active Participation

  • “Good Listeners” do the following:1

    • Think ahead of talker;

    • Weigh evidence presented;

    • Periodically review/summarize points presented; &

    • Listen between the lines.

      1 Ralph G. Nichols & Leonard A. Stevens; Listening to People; Harvard Business School Press; 1999

Susan McGinley

susan@mcginley.name


Employee engagement

Employee Engagement

“The Road to Abilene” Story2

2 Jerry B. Harvey; The Abilene Paradox: The Management of Agreement; 1974

  • Avoid GroupThink

  • Encourage Participation

Susan McGinley

susan@mcginley.name


Corporate culture effective communication loop

Corporate Culture –Effective Communication Loop

Good Listeners Build Trust & Desire To Share Information

Accurate Information & Constructive Feedback is Communicated

People Talk Candidly without Fear of Reprisal or Judgment

Susan McGinley

susan@mcginley.name


Corporate culture ineffective communication loop

Corporate Culture –Ineffective Communication Loop

Communication Barriers

(Inconsistency, Punishment, Poor Listening, Unrealistic Expectations)

Distorted Messages Communicated to Meet Perceived Expectations

People Hoard Information & Only Present Good Results

Susan McGinley

susan@mcginley.name


Communication methods

Communication Methods

  • Management Meetings

    • Skip Level

    • Town Hall

    • Business Reviews

  • Cascading Information

  • Newsletters (emails, postings, etc.)

  • Informal (water cooler, rumors, etc.)

Susan McGinley

susan@mcginley.name


Communications survey

Communications Survey

RATE THE FOLLOWING (see handout)…

  • Where is your company going?

  • Who is responsible for doing what?

  • How do you do your job?

  • How is your performance?

Susan McGinley

susan@mcginley.name


Communications for success

Communications for Success

COUNTDOWN OF TIPS…

  • Applicable to All Organizational Levels

  • For Immediate Implementation

Susan McGinley

susan@mcginley.name


Questions

QUESTIONS?


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