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Integrated Services Delivery Frontline Functions The Learning Map. NC Department of Commerce Division of Workforce Solutions Workforce Development Training Center. AGENDA. Learning Map Objectives. The Learning Map… Generate awareness and understanding of the new ISD model.

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Integrated Services Delivery Frontline Functions The Learning Map

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Integrated services delivery frontline functions the learning map

Integrated Services Delivery

Frontline Functions

The Learning Map

NC Department of Commerce

Division of Workforce Solutions

Workforce Development Training Center


Agenda

AGENDA


Learning map objectives

Learning Map Objectives

The Learning Map…

Generate awareness and understanding

of the new ISD model.

Allow staff to brainstorm, reach decisions,

collaborate and communicate.

Generate trust and understanding of each other.

Have fun!!!


Goal of the frontline functions learning map experience

Goal of the Frontline Functions: Learning Map Experience

Participants will become better equipped to effectively

assist the job-seeker with job search assistance and skill development services to provide the employer with highly skilled job candidates

to meet their workforce needs.


What how why

What? How? & Why?

What?

ISD Model Functions

How?

Depends on each Workforce Board

Why?

Help Put People in Jobs


Integrated services delivery frontline functions the learning map

Table Coach

WELCOME

EMPLOYMENT

SKILLS

THE “BIG PICTURE”


Integrated services delivery frontline functions the learning map

“WOW”

“WOW”

Best practices

Network information

Great ideas

Resources

Take aways

Names & Phone Numbers

Web addresses


Integrated services delivery frontline functions the learning map

WELCOME Springs

FUNCTION / TEAM

SKILLSville

FUNCTION / TEAM

CUSTOMER SERVICEexperience

JOB SEEKER / EMPLOYER

EMPLOYMENT Town

FUNCTION / TEAM


Integrated services delivery frontline functions the learning map

Welcome Springs

FUNCTION / TEAM

Welcome Circle

GREET

CUSTOMER

Progress Parkway

Eligibility Way

Exploration Alley

Horizons Trail

Returning

SKILLSVille 5 miles

Customers

1 on 1 Interview

Evaluate Needs

Determine Needs

Welcome Process

Enter Data

JOB MATCH

SKILLSville

Transportation

Employment Town

Answer Questions

Child Care

Nutrition Assistance

Product Box

SERVICES

Self-Help Resources

Leaving

Welcome Springs

Next

Service

Get a Job!

Opt.

Out


Integrated services delivery frontline functions the learning map

Assess & Identify Barriers

Compliance

SKILLSville

FUNCTION / TEAM

Product Box

SERVICES

SKILLSVille Welcomes You!

Maintain Documentation

Maintain Documentation

Agency Communications

Performance

Self Help Pkwy

Develop Strategy

Product Box

SERVICES

Employment Ave.

Employment Way

Skills Street

Identify Barriers

Current on LMI / Job Trends

Refer Customers to Employers

Get a Job!

Tuition Assistance

Self-Help Resources

EMPLOYMENT Town

2 miles

Maintain Documentation

JOB MATCH

Determine Employment Goal

Housing Aid

Opt.

Out

Transportation


Integrated services delivery frontline functions the learning map

Compliance

EMPLOYMENT Town Welcomes You!

Maintain Documentation

Agency Communications

Performance

One-on-One

to Meet Employment Goal

Make Job Referrals & Develop Job Leads

Excellence Road

Welcome Town

Referral Lane

Product Box

SERVICES

Develop Service Strategy / Career Action

Product Box

SERVICES

SKILLSville

Champion Circ.

Refer Customers to Employment Activities

Self-Help Resources

Current on LMI / Job Trends

Transportation

JOB MATCH

Work!

Get a Job!

Opt.

Out

Apprenticeship

Employment Ave.

EMPLOYMENT Town

FUNCTION / TEAM

Assess, Identify, and Address Needs & Barriers


Integrated services delivery frontline functions the learning map

Why is the welcome process so important?

How does a customer benefit from a meaningful referral?

How does the employer benefit from quality job orders/referral?

How does the customer benefit from the product box?

What are the top 3 services and how do employers benefit from them?

What happens when a customer is not scheduled for a next appt.?

What strategies help develop a business relationship?

How does the customer benefit from market awareness?

How can the business contribute to the Product Box?

Customer

Employer

CUSTOMER SERVICE experience

JOB SEEKER/ EMPLOYER


Integrated services delivery frontline functions the learning map

QUESTIONS?


Thank you

THANK YOU!

Miranda Miller

Human Resources

Training & Development Specialist

(919) 814-0469

Gene Scott

Director

NC Workforce Development Center

(919) 814-0330


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