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Southwest Airlines Culture

Southwest Airlines Culture. PEOPLE make the CULTURE . FORTUNE Top Ten Companies to Work for in America. Pay/ Benefits Opportunities Job Security Pride in Work and Company Openness / Fairness Camaraderie and Friendliness. Commitment to Our CUSTOMERS.

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Southwest Airlines Culture

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  1. Southwest Airlines Culture

  2. PEOPLE make the CULTURE

  3. FORTUNE Top Ten Companies to Work for in America • Pay/ Benefits • Opportunities • Job Security • Pride in Work and Company • Openness / Fairness • Camaraderie and Friendliness

  4. Commitment to Our CUSTOMERS

  5. How We Honor Our Commitment • WE DO THIS Low Costs Positively Outrageous Service Growth and Profits • WE GET THIS

  6. # 1 Give People the Freedom to be Themselves

  7. # 2 Hire for Attitude, Train for Skills

  8. SOUTHWEST AIRLINES PEOPLE PROFILE Customer Focused Team Player Self Motivated Takes Initiative Open and Flexible to Change Sense of Humor Takes Pride in Work

  9. # 3 Provide a Learning Environment

  10. # 4 Career Development and Growth Opportunities

  11. # 5 Don’t Keep Employees Who Don’t Fit the Culture

  12. # 6 Communicate Communicate Communicate

  13. # 7 Avoid Elitism Kill Bureaucracy

  14. # 8 Be Flexible Do the Right Thing Forgive Mistakes

  15. # 9 Recognize, Reward and Everything! Celebrate

  16. # 10 Encourage People to Act Like Owners

  17. SUCCESS IN A “NUTSHELL” • Profitable 35 years • Steady Growth • Conservative Balance Sheet • Stock Performance • Low Fare Leader • Market Dominance • Productive Employees • Low Turnover • No Layoffs • Triple Crown x 5 • Best Safety Record • Most Emulated • Free to Have Fun

  18. Lessons Learned in the Job Search • Targeting • Networking within Target • Identify Culture within Target • Tenacity/Persistence/Perseverance

  19. Thank You Questions or comments: Tom Miller (214) 792-5298 tom.miller@wnco.com

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