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Southwest Airlines Culture. PEOPLE make the CULTURE . FORTUNE Top Ten Companies to Work for in America. Pay/ Benefits Opportunities Job Security Pride in Work and Company Openness / Fairness Camaraderie and Friendliness. Commitment to Our CUSTOMERS.

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Presentation Transcript

PEOPLE

make the

CULTURE


Fortune top ten companies to work for in america
FORTUNE Top Ten Companies to Work for in America

  • Pay/ Benefits

  • Opportunities

  • Job Security

  • Pride in Work and Company

  • Openness / Fairness

  • Camaraderie and Friendliness



How we honor our commitment
How We Honor Our Commitment

  • WE DO THIS

Low Costs

Positively Outrageous

Service

Growth and Profits

  • WE GET THIS


# 1

Give People the Freedom

to be Themselves


# 2

Hire for Attitude,

Train for Skills


Southwest airlines people profile
SOUTHWEST AIRLINES PEOPLE PROFILE

Customer Focused

Team Player

Self Motivated

Takes Initiative

Open and Flexible to Change

Sense of Humor

Takes Pride in Work


# 3

Provide a Learning

Environment


# 4

Career Development and Growth Opportunities


# 5

Don’t Keep Employees

Who Don’t Fit the Culture


# 6

Communicate

Communicate

Communicate


# 7

Avoid Elitism

Kill Bureaucracy


# 8

Be Flexible

Do the Right Thing

Forgive Mistakes


# 9

Recognize, Reward

and

Everything!

Celebrate


# 10

Encourage People to

Act Like Owners


SUCCESS IN A “NUTSHELL”

  • Profitable 35 years

  • Steady Growth

  • Conservative Balance Sheet

  • Stock Performance

  • Low Fare Leader

  • Market Dominance

  • Productive Employees

  • Low Turnover

  • No Layoffs

  • Triple Crown x 5

  • Best Safety Record

  • Most Emulated

  • Free to Have Fun


Lessons learned in the job search
Lessons Learned in the Job Search

  • Targeting

  • Networking within Target

  • Identify Culture within Target

  • Tenacity/Persistence/Perseverance


Thank you
Thank You

Questions or comments:

Tom Miller

(214) 792-5298

[email protected]


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