Southwest airlines culture
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Southwest Airlines Culture. PEOPLE make the CULTURE . FORTUNE Top Ten Companies to Work for in America. Pay/ Benefits Opportunities Job Security Pride in Work and Company Openness / Fairness Camaraderie and Friendliness. Commitment to Our CUSTOMERS.

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Southwest Airlines Culture

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Southwest Airlines Culture


PEOPLE

make the

CULTURE


FORTUNE Top Ten Companies to Work for in America

  • Pay/ Benefits

  • Opportunities

  • Job Security

  • Pride in Work and Company

  • Openness / Fairness

  • Camaraderie and Friendliness


Commitment to Our CUSTOMERS


How We Honor Our Commitment

  • WE DO THIS

Low Costs

Positively Outrageous

Service

Growth and Profits

  • WE GET THIS


# 1

Give People the Freedom

to be Themselves


# 2

Hire for Attitude,

Train for Skills


SOUTHWEST AIRLINES PEOPLE PROFILE

Customer Focused

Team Player

Self Motivated

Takes Initiative

Open and Flexible to Change

Sense of Humor

Takes Pride in Work


# 3

Provide a Learning

Environment


# 4

Career Development and Growth Opportunities


# 5

Don’t Keep Employees

Who Don’t Fit the Culture


# 6

Communicate

Communicate

Communicate


# 7

Avoid Elitism

Kill Bureaucracy


# 8

Be Flexible

Do the Right Thing

Forgive Mistakes


# 9

Recognize, Reward

and

Everything!

Celebrate


# 10

Encourage People to

Act Like Owners


SUCCESS IN A “NUTSHELL”

  • Profitable 35 years

  • Steady Growth

  • Conservative Balance Sheet

  • Stock Performance

  • Low Fare Leader

  • Market Dominance

  • Productive Employees

  • Low Turnover

  • No Layoffs

  • Triple Crown x 5

  • Best Safety Record

  • Most Emulated

  • Free to Have Fun


Lessons Learned in the Job Search

  • Targeting

  • Networking within Target

  • Identify Culture within Target

  • Tenacity/Persistence/Perseverance


Thank You

Questions or comments:

Tom Miller

(214) 792-5298

[email protected]


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