Management system aided design: Healthcare R&D center application

1. Management system aided design:Healthcare R&D center application Aude SCHINDLERJean-Claude BOCQUETAurélie DUDEZERT – IESM 2007 – Presentation IESM V.0 – Schindler / Bocquet / Dudezert

2. Introduction Positioning General method First results Conclusion Contents • Introduction • Theoretical and methodological positioning • Proposal for a general method • First results of the study • Conclusion and perspectives Presentation IESM V.0 – Schindler / Bocquet / Dudezert

3. CEA Fontenay-aux-Roses (fort part) MIRCen Introduction Positioning General method First results Conclusion Introduction Presentation IESM V.0 – Schindler / Bocquet / Dudezert

4. Introduction Positioning General method First results Conclusion Introduction • General environment: • Very instable => agility and flexibility • Design and steering of both long term (procedures) and flexible (projects) organizational structures • Taking into account of the expectations of all stakeholders • Specificities of healthcare management and engineering: • Non profitable organizations => other values: • Social value • Scientific value… • Human and animals tests => other constraints: • Ethical value… + economical value… + safety + sustainable development… Presentation IESM V.0 – Schindler / Bocquet / Dudezert

5. Introduction Positioning General method First results Conclusion Raised problematic issues • How: • To design... • To anticipate... • To optimize... ... the operating of such an organization within its environment? • How: • To measure... ... its impact on this environment? • Setting up of performance indicators and design of the processes Presentation IESM V.0 – Schindler / Bocquet / Dudezert

6. CEA Fontenay-aux-Roses (fort part) MIRCen Introduction Positioning General method First results Conclusion Theoretical andmethodologicalpositioning Presentation IESM V.0 – Schindler / Bocquet / Dudezert

7. Introduction Positioning General method First results Conclusion Theoretical positioning • Choice of a systemic approach: • To face complexity, multiple aspects and interactions • To conserve a global vision of an organization (internal / external interactions) • To systematically describe the expectations of the stakeholders in a flexible and dynamic way • Principle: • Organizational structure = complex system: “object which in an environment, equipped with finalities, carries out an activity and sees its intern structure evolving through time, without losing its own identity” [Le Moigne 1999] Presentation IESM V.0 – Schindler / Bocquet / Dudezert

8. Introduction Positioning General method First results Conclusion General System FUNCTIONS ENVIRONMENT FINALITIES TRANSFORMATIONS Bases of the adopted systemic approach • Canonical model [Le Moigne 1999]: • 4 views: • Ontological pole • Functional pole • Genetic pole • + Teleological aspect Presentation IESM V.0 – Schindler / Bocquet / Dudezert

9. Introduction Positioning General method First results Conclusion General idea • Each phases through the life cycle of a system is characterized by its customers’ and environment specific needs (stakeholders’ expectations) • Stakeholders’ expectations / requirements => setting up of the processes which are necessary to answer them Presentation IESM V.0 – Schindler / Bocquet / Dudezert

10. Introduction Positioning General method First results Conclusion Methodological positioning: study case • MIRCen* : • Integrated research center of the CEA** in pre-clinical imaging for gene, cell and drug therapies • Opening foreseen for the middle of the year 2008 in Fontenay-aux-Roses (92 – FRANCE) • Belonging to the pole of competitiveness Medicen Paris Region • Main aims: • Facilitation and acceleration of new drug creation and development • Regrouping on a single geographical site of technological skills, medical skills and industrial network • Strategic objectives: scientific excellence, innovation at all levels and transversal research * MIRCen: Molecular Imaging Research Center / ** CEA: French Atomic Energy Commission Presentation IESM V.0 – Schindler / Bocquet / Dudezert

11. MRI/MRS** • Imagery technical board • Micro-PET/PET* • Animal houses • Small animals A2 et A3 • Large animals A2 et A3 • Laboratories • Conventional, L2 et L3 • Of behavioral study, of anatomy and of surgery Introduction Positioning General method First results Conclusion The MIRCen project • MIRCen : • ~ 6.000m² of useful surface area • 80 permanent people (~ 150 linked people) • Financing: CEA / INSERM / Région Ile-de-France… * PET: Positon Emission Tomography // ** MRI/MRS: Magnetic Resonance Imagery / Spectroscopy Presentation IESM V.0 – Schindler / Bocquet / Dudezert

12. Introduction Positioning General method First results Conclusion Research question • How to design, anticipate and optimize the functioning of such a pole of competence? • Contribution of the systemic approach to the design of an organization Presentation IESM V.0 – Schindler / Bocquet / Dudezert

13. CEA Fontenay-aux-Roses (fort part) MIRCen Introduction Positioning General method First results Conclusion Proposal for ageneral method Presentation IESM V.0 – Schindler / Bocquet / Dudezert

14. Strategic objectives ? € Means (RE)DESIGN STEERING Values The SCOS’D* method * SCOS’D: Systemics for ComplexOrganizational Systems’ Design Presentation IESM V.0 – Schindler / Bocquet / Dudezert

15. 1. Systems and phases decomposition Generate and produce scientific results original and innovative Processes Flows Human resources Means Positioning Measure Activities Competencies Knowledge Materials Animal houses Processes and flows definition RecruitmentFormation SpecificationInstallation Recruitment policy Measure definition Installation Processes and flows execution and control Competencies and knowledge management Tools use and management Objectives definition Measure control Exploitation : Installation system : Activities system : Decision system Presentation IESM V.0 – Schindler / Bocquet / Dudezert

16. Objectives definition 1. Systems and phases decomposition Define Generate and produce the objectives scientific results strategic original and innovative Processes Flows Human resources Means Positioning Measure Activities Competencies Knowledge Materials Animal houses Processes and flows definition RecruitmentFormation SpecificationInstallation Recruitment policy Measure definition Installation Measure control Processes and flows execution and control Competencies and knowledge management Tools use and management Exploitation : Installation system : Activities system : Decision system Presentation IESM V.0 – Schindler / Bocquet / Dudezert

17. Schedule of conditions Strategic requirements Needs for research / customers DECISION SYSTEM INSTALLATION SYSTEM ACTIVITIES SYSTEM PROVISIONING ACTIVITYSYSTEM VALORIZATION ACTIVITYSYSTEM Realization Repositioning SCIENTIFIC ACTIVITYSYSTEM METHODOLOGICAL ACTIVITY SYSTEM Scientific production Systems and subsystemsof the MIRCen integratedresearch center Presentation IESM V.0 – Schindler / Bocquet / Dudezert

18. Schedule of conditions Strategic requirements Needs for research / customers DECISION SYSTEM INSTALLATION SYSTEM ACTIVITIES SYSTEM PROVISIONING ACTIVITYSYSTEM VALORIZATION ACTIVITYSYSTEM Realization Repositioning SCIENTIFIC ACTIVITYSYSTEM METHODOLOGICAL ACTIVITY SYSTEM Scientific production Systems and subsystemsof the MIRCen integratedresearch center Presentation IESM V.0 – Schindler / Bocquet / Dudezert

19. DECIS. STRUCT. CONSTITUTION DECIS. STRUCT. DISSOLUTION Introduction Positioning General method First results Conclusion STRAT. DECISION-MAKING Time Phases of the decision system Presentation IESM V.0 – Schindler / Bocquet / Dudezert

20. Introduction Positioning General method First results Conclusion 2. Stakeholders list Presentation IESM V.0 – Schindler / Bocquet / Dudezert

21. Introduction Positioning General method First results Conclusion 3. Stakeholders’ expectations list • For each stakeholder (examples): Presentation IESM V.0 – Schindler / Bocquet / Dudezert

22. Introduction Positioning General method First results Conclusion 4. Processes, activities and means setting up • In function of the expectations of the stakeholders: • Setting up of the processes • Setting up of the activities • Setting up of the means • Steering process: • Verification of the correspondence between strategic objectives and realization Presentation IESM V.0 – Schindler / Bocquet / Dudezert

23. CEA Fontenay-aux-Roses (fort part) MIRCen Introduction Positioning General method First results Conclusion First resultsof the study Presentation IESM V.0 – Schindler / Bocquet / Dudezert

24. Introduction Positioning General method First results Conclusion A first model of MIRCen… Presentation IESM V.0 – Schindler / Bocquet / Dudezert

25. Introduction Positioning General method First results Conclusion … and a first tool of simulation of MIRCen called SCOS’C² * * SCOS’C²: Systemics for Complex Organizational Systems’ Command and Control Presentation IESM V.0 – Schindler / Bocquet / Dudezert

26. CEA Fontenay-aux-Roses (fort part) MIRCen Introduction Positioning General method First results Conclusion Conclusion Presentation IESM V.0 – Schindler / Bocquet / Dudezert

27. Values System « … » Phase « … » Costs (€) Introduction Positioning General method First results Conclusion Conclusion • An exploratory research about a method: • To design flexible and agile organizational structures • To integrate company’s stakeholders’ expectations for all phases • To manage the evolution of the organizational structure • To set up an analytical management system (economic value + other values) • To guaranty that each process and each component of the organization has an added-value (by building) • Tool of aided design of processes and organizations • Tool of aided management of organizations Presentation IESM V.0 – Schindler / Bocquet / Dudezert

28. Introduction Positioning General method First results Conclusion Perspectives • Perspectives: • To develop and enrich this method for MIRCen • Favorable context: real case from a white page to the opening of the center foreseen mid-2008 Presentation IESM V.0 – Schindler / Bocquet / Dudezert

29. Introduction Positioning General method First results Conclusion Thank you for your attention If you have any questions… Presentation IESM V.0 – Schindler / Bocquet / Dudezert