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Clicking: Ingredients for Engagement. Clicking. = Connecting = Engaging = Trusting. Coach. SALES RETENTION. Superior Engagement. Hire. Five Skills. Five Talents. Five Talents. High Self Monitors Fluid personality Modulate emotional expression Quickly incorporate norms

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Clicking ingredients for engagement

Clicking:Ingredients for Engagement


Clicking
Clicking

= Connecting

= Engaging

= Trusting


Coach

SALES RETENTION

Superior Engagement

Hire

Five Skills

Five Talents


Five talents
Five Talents

  • High Self Monitors

    • Fluid personality

    • Modulate emotional expression

    • Quickly incorporate norms

    • Manage others’ perceptions

    • Act as network hubs

Five Talents



  • Neuro Linguistic Programming


Five skills
Five Skills

  • Vulnerability

  • Proximity

  • Resonance

  • Similarity

  • Safe Place

Five Skills

Five Talents


Vulnerability
Vulnerability

  • Revealing who you are how you feel, what you think, from the get go.

  • Help the other trust you because you put yourself at risk

  • Hostage negotiator


Five levels of communication

Need to know as a communication standard is up here.

Five Levels of Communication

  • Niceties: Nice to see you. Have a good day.

  • Factual: I live in Boston

  • Evaluative: I like your idea

  • Gut Level: I was sad when you were absent.

  • Peak: When you critiqued me, I was terrified that I was a failure.

More

And

More

And

More

Vulnerable




Proximity
Proximity vulnerability. She is the author of

  • West Point Cadets

    • Who becomes best friends with whom?

    • 90% predicted by?

    • First letter in last name

    • Sat alphabetically in every class.

    • PASSIVE CONTACT BUILDS RELATIONSHIPS


Proximity1
Proximity vulnerability. She is the author of

  • Florida Gators

    • Tried hard to win NCAA basketball championship

    • 1987 through 2005 and failed

    • The Oh Fours-Their start year 2004

    • Random housing assignment

    • NCAA champs 2005

    • NBA contract offers

    • They stayed

    • NCAA champs 2006


Proximity2
Proximity vulnerability. She is the author of

  • Next year the Oh Fours all went pro

  • Gators lost in NCAA

  • None of the Oh Fours achieved in the NBA at the same level.



How does this apply to
How Does This Apply To: with people who live and work close by.

  • Your management team?

  • Your Sales Staff?

  • Your members?


Presence
Presence with people who live and work close by.

  • Undivided attention

  • Mutuality-focus on meeting you where you are

    • NOT giving advice

    • Not solving a problem

    • Aware of your emotions and not hiding them

    • Involved: sharing and asking


Similarity
Similarity with people who live and work close by.

  • Clicking happens when people share similarities.

  • The type of similarity is irrelevant.

  • ‘Hating onion’ is a powerful as hating ‘Obama’

  • If some requests a donation and have the same name as you do, donations DOUBLE!


Safe place
Safe Place with people who live and work close by.

Shared adversity

-Outward Bound

-Biggest looser challenge

-My team vs. your team

Reduces emotional barriers

Bonds


Safe place1
Safe Place with people who live and work close by.

A Framed Community

-Kibbutz

-REX Roundtable: Helping Hands

-Hog Rider

-Mary Kaye

Part of Something Larger Than Oneself

Clear ‘In’ and ‘Out’


Actions for you
Actions for You with people who live and work close by.

  • Hire high self monitors.

    • Use the Self Monitoring Scale

    • Keep a hiring batting average

    • Debrief and learn and get better at this.

  • Commit to your business being a SAFE PLACE

    • Use the REX safe place commitments.


Actions for you1
Actions for You with people who live and work close by.

  • Model Proximity

    • Read the Hidden Dimension by Edward Hall

    • Creating a touching culture at your club

  • Deepen Vulnerability

    • Model it, take personal, risks with staff

    • Use the Jo Hari Window in staff training


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