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EDI-Enabled Returns 2006. How returns work today…. Retailer (no DC). Publisher/Distributor. Pick (Strip) Pack Ship. Evaluate by ISBN: NOP, damaged, stickered. Retail system. Returns pick list. Receive. Re-sell Orphaned / NOP Pulped Remaindered. Publisher systems.

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Retailer (no DC)

Publisher/Distributor

Pick

(Strip)

Pack

Ship

Evaluate by ISBN: NOP, damaged, stickered

Retail system

Returns pick list

Receive

Re-sell

Orphaned / NOP

Pulped

Remaindered

Publisher systems

Accounting dept.

Credit claim

Key in and reconcile credit claim

Key in credit claim

Credit back to retailer

Dispute Resolution

Sell/send back to retailer

Not for reproduction


Retailer (DC)

Publisher/Distributor

Pick

(Strip)

Pack

Ship

DC

Evaluate by ISBN: NOP, Out of Print, etc.

Excel file

Excel file

Evaluate by ISBN: NOP, damaged, stickered

Retail system

Returns pick list

Receive

Re-sell

Orphaned / NOP

Pulped

Remaindered

Publisher systems

Accounting dept.

Credit claim

Key in and reconcile credit claim

Key in credit claim

Credit back to retailer

Not for reproduction

Dispute Resolution

Sell/send back to retailer


Retailer (any)

Publisher/Distributor

Pick

(Strip)

Pack

Ship

$

DC

$

$

$

Evaluate by ISBN: NOP, damaged, stickered

Retail system

Returns pick list

Receive

Re-sell

Orphaned / NOP

Pulped

Remaindered

Evaluate by ISBN: NOP, Out of Print, etc.

Publisher systems

Excel file

Excel file

Accounting dept.

Credit claim

Key in and reconcile credit claim

Key in credit claim

Credit back to retailer

Not for reproduction

$

Dispute Resolution

$

Sell/send back to retailer



Retailer

Publisher/Distributor

Pick

(Strip)

Pack

Ship

Evaluate by ISBN: NOP, damaged, stickered

Retail system

Returns ASN

856R

Returns pick list

Receive

“What’s in the boxes”

Resell

Orphaned / NOP

Pulped

Remaindered

EDI Returns Note

180N

Publisher systems

Evaluate by ISBN: NOP, Out of Print, etc.

“Here’s what we plan to return”

EDI Returns Auth

180A

Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp

If RiP, Partial credit to retailer

Accounting dept.

EDI Debit Note

810DR

Import data and reconcile credit claim

Import & reconcile credit

EDI Credit Confirm

810CR

Dispute Resolution

Not for reproduction


Retailer

Publisher/Distributor

Pick

(Strip)

Pack

Ship

$

$

If RiP, Partial credit to retailer

Evaluate by ISBN: NOP, damaged, stickered

Returns ASN

856R

Retail system

Returns pick list

Receive

“What’s in the boxes”

Resell

Orphaned / NOP

Pulped

Remaindered

EDI Returns Note

180N

Publisher systems

Evaluate by ISBN: NOP, Out of Print, etc.

“Here’s what we plan to return”

EDI Returns Auth

180A

Return, NOP, Too Late/OP, Remainder in Place, Divert to Pulp

$

Accounting dept.

EDI Debit Note

810DR

Import data and reconcile credit claim

$

Import & reconcile credit

EDI Credit Confirm

810CR

$

Not for reproduction

$

Dispute Resolution


Opportunities

Opportunities


Considerations

  • Support for markdown/remainder-in-place?

  • Support for recommendations to maintain inventory levels on selected items?

  • Support for carton level detail and return exception issues?

  • System support for EDI financial and physical return processes?

Considerations


Starting the conversation

  • Nothing in these documents alters terms of trade

  • Goal: efficiency in existing process

  • But could be a starting point in a larger conversation about how returns work

  • Collaborate with key retailers, publishers and industry associations to provide a forum to discuss improvements to the returns process

Starting the conversation


Canadian schedule

CanadianSchedule


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