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Developing Common ASEAN Tourism Curriculum (CATC) Presentation on Final Draft CATC & RQFSRS PowerPoint PPT Presentation


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ASEAN – Australia Development Cooperation Program Regional Partnership Scheme. Developing Common ASEAN Tourism Curriculum (CATC) Presentation on Final Draft CATC & RQFSRS ASEAN Task Force on Tourism Manpower Development Presented by Wayne Crosbie William Angliss Institute on 7 April 2007

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Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

ASEAN – Australia Development Cooperation Program

Regional Partnership Scheme

Developing Common ASEAN Tourism Curriculum (CATC)

Presentation on Final Draft CATC & RQFSRS

ASEAN Task Force on Tourism Manpower Development

Presented by

Wayne Crosbie

William Angliss Institute

on 7 April 2007

RPS Project

The views expressed in this report are those of the authors, and not necessarily those of the ASEAN Secretariat and/or the Australian Government.


Who we are william angliss institute

Who we are - William Angliss Institute

  • Is the Specialist centre for the Tourism, Hospitality and Food Industry in Victoria, Australia

  • Is a global provider of total education and training solutions for the Tourism and Hospitality Industry

  • Has 13,000 Clients/Students and 300 Professional Staff

  • Implemented projects in Indonesia, Vietnam, China, Thailand, Cambodia, Laos, Malaysia, Vanuatu, New Caledonia, French Polynesia, Singapore, Philippines and Saudi Arabia

  • Working with Private Sector Corporations, Governments as well as Multi Lateral Funding Bodies including: Asian Development Bank, World Bank and AusAID, etc


Capability at a glance

Capability at a Glance


Project objectives

Project Objectives

Based on the agreed labour divisions,

  • Develop Common ASEAN Tourism Curriculum (CATC); and

  • Develop a Regional Qualifications Framework & Skills Recognition System (RQFSRS)

The agreed labour divisions are:

  • Hotels

    • Front Office

    • Housekeeping

    • Food Production

    • Food & Beverage Service

  • Travel

    • Travel Agencies

    • Tour Operations


Project outputs

Project Outputs

  • Output 1: Endorsed Common ASEAN Tourism Curriculum (CATC)

  • Output 2: Endorsed Regional Qualifications Framework & Skills Recognition System (RQFSRS)

  • Output 3: Report with Recommendations on the implementation of Outputs 1 & 2


Original vs revised project phases estimated timelines

Original Vs Revised Project Phases & Estimated Timelines

  • Discovery phase – from May to June 2006

  • Design phase – from June to Aug 2006

  • Development phase – from Aug to Sep 2006

  • Validation and Revision phase – from Jul to Oct 2006

  • Endorsement (Acceptance phase) – from Nov to Dec 2006

  • Marketing and Promotion phase – from Dec to Feb 2007

  • Human Resource Development phase – from Feb to Apr 2007

  • Final Report – Jun 2007

    Target Project Completion date:

    June 2007

  • Discovery phase – from May to June 2006

  • Design phase – from June to Aug 2006

  • Development phase (1st Draft) – from Aug to Sep 2006

  • Validation and Revision phase (2nd Draft & Final Draft) – from Jul to Jan 2007

  • Endorsement (Acceptance phase) –from Feb to Apr 2007

  • Marketing and Promotion phase – from Apr to Jun 2007

  • Human Resource Development phase – from Apr to Jun 2007

  • Final Report – Jul 2007

    Target Project Completion date:

    Jul 2007


Competency standard s

Competency Standards

  • The range of knowledge and skills that employees need within the tourism industry

  • Set out the level of performance required

  • The means for measuring that performance


Competency based training

Competency Based Training

  • Focuses on the outcome of training

  • Outcomes are measured against specific industry standards and not against other students

  • Standards are directly related to industry


Assessed as competent

AssessedasCompetent

  • Trainee is able to:

    • Perform at an acceptable level of skill

    • Organise the required tasks

    • Respond and react appropriately when things go wrong

    • Fulfil a role in the scheme of things at work

    • Transfer skills and knowledge to new situations


Role of the trainer

RoleofTheTrainer

  • Conduct assessments

  • Conduct training to achieve appropriate levels of competence

  • Training and assessment to be aligned with the Tourism industry


Asean common competency standards for tourism professionals

ASEAN Common Competency Standards for Tourism Professionals

  • (3) Competency List for 6 Labour Divisions wereadopted by the ASEAN Countries

    • Competency List for Hotel Services – Restaurant Services

    • Competency List for Hotel Services – Front Office and Housekeeping

    • Competency List for Travel and Tour Services

  • Each Competency List has Common Core units of competence and different Clusters of units of functionalcompetence for different job functions


Competency list for hotel services front office housekeeping

Competency List for Hotel Services – Front Office & Housekeeping

  • Cluster 1 - Common Core Competencies

  • Cluster 2 – Hotel Front Office

  • Cluster 3 –Housekeeping

  • Cluster 4 – Security Services

  • Cluster 5 – Customer Service, Sales & Marketing

  • Cluster 6 – General Administration

  • Cluster 7 – Financial Administration

  • Cluster 8 – Human Resources Development

  • Cluster 9 – Resource Management

  • Cluster 10 – English Language Proficiency (Speaking & Listening, Reading & Writing)


Competency list for hotel services restaurant services

Competency List for Hotel Services – Restaurant Services

  • Cluster 1 - Common Core Competencies

  • Cluster 2 – Commercial Cookery

  • Cluster 3 – Commercial Catering

  • Cluster 4 – Patisserie

  • Cluster 5 – Food & Beverage Service

  • Cluster 6 – Customer Service, Sales & Marketing

  • Cluster 7 – General Administration

  • Cluster 8 – Financial Administration

  • Cluster 9 – Human Resource Development

  • Cluster 10 – Management and Leadership (HRM)

  • Cluster 11 – English Language Proficiency (Speaking & Listening, Reading & Writing)


Competency list for hotel services travel tour services

Competency List for Hotel Services – Travel & Tour Services

  • Cluster 1 - Common Core Competencies

  • Cluster 2 - Travel Agency – Ticketing

  • Cluster 3 –Tour Guide Services

  • Cluster 4 – Tour Operations

  • Cluster 5 – Customer Service, Sales & Marketing

  • Cluster 6 – General Administration

  • Cluster 7 – Financial Administration

  • Cluster 8 – Human Resources Development

  • Cluster 9 – Resource Management

  • Cluster 10 – English Language Proficiency


Catc rqfsrs design principles

CATC & RQFSRS – Design Principles

The three design principles are:

  • Industry based

  • Structured

  • Flexible


Catc rqfsrs design principles1

CATC & RQFSRS – Design Principles

  • Industry based

    • Based on the agreed Competencies adopted by all Countries.

    • Using the agreed Units of Competence of the Common ASEAN Tourism Competencies project to develop the CATC & RQFSRS, making qualifications relevant and useful to both students and industry.

    • Packaging competencies into curriculum for different labour divisions and linking with a qualifications framework.


Catc rqfsrs design principles cont

Advanced DiplomaDiploma

Certificate II

Certificate IVCertificate III

CATC & RQFSRS – Design Principles (cont)

  • Structured but flexible

    • With clearly defined levels of qualifications:6 levels (1st Draft) or 5 levels (2nd Draft & Final Draft) across 6 labour divisions

    • Curriculum and Qualifications are mapped with job functions and levels.

Managers & Senior Managers

Other higher Education Qualifications

Supervisors

Advanced DiplomaDiploma

Line Staff

Certificate IVCertificate III

Certificate IVCertificate III

Certificate II

Certificate II

Certificate II


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

CATC & RQFSRS – Design Principles (cont)

5 levels of Qualifications & Level Indicators


Qualifications framework

Advanced

Diploma

Diploma

Cert II

Cert III

Cert IV

CATC & RQFSRS – Design Principles (cont)

Qualifications Framework

Increased competencies

Time (approx)

3 mths 6mths 1 yr 1.5 yr 2 yr

Competencies increased by adding more functional competencies and core and generic competencies

Focus on competencies, not program duration


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Advanced Diploma

C & G Competencies (13 + 6 + 2 + 1 units)

+ F Competencies

(10 + 4 + 4 +6 +5 units)

5

Diploma

C & G Competencies (13 + 6 + 2 +1 units)

+ F Competencies

(10 + 4 + 4 +6 units)

4

Certificate IV

C & G Competencies

(13 + 6 + 2 units)

+

F Competencies

(10 + 4 + 4 units)

3

Certificate III

C & G Competencies

(13 + 6 units)

+

F Competencies

(10 + 4 units)

2

Certificate II

(Incorporating Certificate I)

C & G Competencies (13 units)

+

F Competencies (10 units)

1

Level

Example of Food & Beverage Qualifications

CATC & RQFSRS – Design Principles (cont)

  • Common core is made up of core and generic competencies as the foundation of each labour division at the entry level, progress with more competencies when moving through higher qualifications

  • Example of the Food & Beverage qualifications

  • No of units ADDED as progressing through levels of qualifications

  • C & G = Core & Generic Competencies

  • F competencies =‘functional’ competencies


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

CATC & RQFSRS – Design Principles (cont)

  • Logical flow between qualifications

  • Flexibility to select the functional units to suit the workplace/industry needs and/or personal career aspirations

  • Move easily between streams most relevant to employer and industry needs


Feedback instrument used at national workshops on 2 nd draft

Feedback instrument used at National Workshops on 2nd Draft

A total of 9 questions were asked:

  • Q1. Your preference: 1st draft or 2nd draft or no preference

  • Q2. Number of levels of qualifications proposed

  • Q3. Allocation of core and generic competencies at each qualifications level

  • Q4. Clusters of functional competencies offered

  • Q5. Number of functional competencies required at each qualification

  • Q6 & Q7. Names/titles given to the proposed qualifications

  • Q8. Any other feedback

  • Q9. Inclusion of Childwise tourism (a show of hands for acceptance)


Overview of feedback received at national country workshops cont

Overview of Feedback Received at National Country Workshops (cont)

  • Statistics of feedback (cont)

    • 84.6% agreed with the number of Functional Competencies allocated to each qualification level

    • Agreement about names/titles for the qualifications was obtained from 69.2% of the respondents

    • 92.5% of respondents agreed that all qualifications should have a standard name across all countries

    • Exactly 80% of respondents had additional feedback to make to the second draft proposal.


Overview of feedback received cont

Overview of Feedback Received (cont)

  • Statistics of feedback (cont)

    • 96 % of respondents either preferred the 2nd Draft proposal or had no preference for 1st Draft one or 2nd Draft

    • The number of levels of qualifications in each Labour Division was agreed to by 82.7% of respondents

    • 79.2% of respondents agreed with the allocation of Core and Generic competencies at each qualification level

    • The clustering of Functional Competencies at each qualification level was agreed to by 82.7% of respondents


Aggregated countries feedback changes made

Aggregated Countries’ Feedback & Changes Made

Q1: Preference for 1st Draft or 2nd Draft?

Feedback:

  • Majority prefers the 2nd Draft to the 1st Draft across the six (6) labour divisions.


Aggregated countries feedback changes made cont

Aggregated Countries’ Feedback & Changes Made (cont)

Q2. Number of Qualifications levels?

Feedback:

  • Preference for reduced levels of qualifications 5 levels of qualifications, instead of 6.

    Changes made relating to Q2:

  • Certificate I too basic – Incorporated Certificate I into Certificate II as the entry level qualification.


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Advanced Diploma

C & G Competencies (13 + 6 + 2 + 1 units)

+ F Competencies

(10 + 4 + 4 +6 +5 units)

Final Draft Food & Beverage Service Qualifications at a Glance

5

Diploma

C & G Competencies (13 + 6 + 2 +1 units)

+ F Competencies

(10 + 4 + 4 +6 units)

4

Certificate IV

C & G Competencies

(13 + 6 + 2 units)

+

F Competencies

(10 + 4 + 4 units)

3

Certificate III

C & G Competencies

(13 + 6 units)

+

F Competencies

(10 + 4 units)

2

Certificate II

C & G Competencies

(13 units)

+

F Competencies

(10 units)

1

Advanced Diploma of Food & Beverage Service (Management)

Diploma of Food & Beverage Service

(Supervision & Administration)

Certificate IV in Food & Beverage Service (Waiting)

Certificate IV in Food & Beverage Service (Supervision)

Certificate IV in Food & Beverage Service

(Beverages)

Certificate III in Food & Beverage Service (Waiting)

Certificate III in Food & Beverage Service (Beverages)

Certificate II in Food & Beverage Service (Waiting)

Certificate II in Food & Beverage Service (Beverages)


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Advanced Diploma

C & G Competencies (15 + 3 + 5 + 1 units)

+ F Competencies

(8 + 4 + 4 + 7 +5 units)

Final Draft Food Production Qualifications at a Glance

5

4

3

2

1

Advanced Diploma of Food Production (Management)

Diploma

C & G Competencies (15 + 3 + 5 + 1 units)

+ F Competencies

(8 + 4 + 4 +7 units)

Diploma of Food Production

(Supervision & Administration)

Certificate IV

C & G Competencies

(15 + 3 + 5 units)

+

F Competencies

(8 + 4 + 4units)

Certificate IV in Food Production (Cookery)

Certificate IV in Food Production (Operations)

Certificate IV in Food Production (Patisserie)

Certificate III in Food Production (Cookery)

Certificate III in Food Production (Operations)

Certificate III in Food Production (Patisserie)

Certificate III

C & G Competencies

(15 + 3 units)

+

F Competencies

(8 + 4 units)

Certificate II

C & G Competencies

(15 units) Cookery(14 units) Patisserie +

F Competencies

(8 units)

Certificate II in Food Production (Cookery)

Certificate II in Food Production (Patisserie)


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Final Draft Housekeeping Qualifications at a Glance

Advanced Diploma

C & G Competencies

(12 + 1 + 3 + 1 units)

+ F Competencies

(10 + 4 + 6 +4 + 4 units)

5

4

3

2

1

Advanced Diploma of Housekeeping (Management)

Diploma

C & G Competencies

(12 + 1 + 3 + 1 units)

+ F Competencies

(10 + 4 + 6 +4 units)

Diploma of Housekeeping

(Supervision & Administration)

Certificate IV

C & G Competencies

(12 + 1 + 3 units)

+

F Competencies

(10 + 4 + 6 units)

Certificate IV in Housekeeping

(Guest Services Supervision)

Certificate III

C & G Competencies

(12 + 1 units)

+

F Competencies

(10 + 4 units)

Certificate III in Housekeeping

(Guest Services)

Certificate II

C & G Competencies

(12 units)

+

F Competencies

( 10 units)

Certificate II in Housekeeping

(Guest Services)


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Final Draft Front Office Qualifications at a Glance

Advanced Diploma

C & G Competencies

(12 + 1 + 3 + 1 units)

+ F Competencies

(10 + 4 + 6 +4 +4 units)

5

4

3

2

1

Advanced Diploma of Front Office (Management)

Diploma

C & G Competencies

(12 + 1 + 3 + 1 units)

+ F Competencies

(10 + 4 + 6 +4 units)

Diploma of Front Office

(Supervision & Administration)

Certificate IV

C & G Competencies

(12 + 1 + 3 units)

+

F Competencies

(10 + 4 + 6 units)

Certificate IV in Front Office

(Guest Services Supervision)

Certificate III

C & G Competencies

(12 + 1 units)

+

F Competencies

(10 + 4 units)

Certificate III in Front Office

(Guest Services)

Certificate II

C & G Competencies

(12 units)

+

F Competencies

(10 units)

Certificate II in Front Office

(Guest Services)


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Advanced Diploma

C & G Competencies

(11 + 1 +1 + 3 units)

+ F Competencies

(10 + 4 + 6 +4 + 4 units)

Final Draft Tour Operation Qualifications at a Glance

5

4

3

2

1

Advanced Diploma of Tour Operation (Management)

(16 units) C + (28 units) F

Diploma

C & G Competencies

(11 + 1 + 1 + 3 units)

+ F Competencies

(10 + 4 + 6 +4 units)

Diploma of Tour Operation

(Supervision & Administration)

(16 units) C + (24 units) F

Diploma of Tour Operation

(Operations)

(16 units) C + (24 units) F

Certificate IV

C & G Competencies

+

F Competencies

Cert IV in Tour Operation (Guiding)

(18units) C +

(18 units) F

Cert IV in Tour

(Eco Tours)

(18 units) C +

(18 Units) F

Cert IV in Tour

Operation

(S & F)

(18 units) C +

(18 units) F

Cert IV in Tour

Operation

(R & T)

(15 units) C

+ (18 units) F

Certificate III

C & G Competencies

+ F Competencies

Certificate III in Tour Operation (Guiding)

(12 + 5 units) C

(8 + 6 units) F

Certificate III in Tour Operation (Sales& Finance)

(12 + 1 or 11 + 2 units ) C (8 + 6 units) F

Certificate III in Tour Operation

(R & T)

(12 + 2or 11 + 3 units) C

(8 + 6 units) F

Certificate II

C & G Competencies

+

F Competencies

Certificate II in Tour Operation (Guiding)

(12 units) C

(8 units) F

Certificate II in Tour Operation

(Reservations & Ticketing)

(11 units) C

(8 units) F


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Advanced Diploma

C & G Competencies

(11 + 1 + 4 units)

+ F Competencies

(10 + 4 +6 +4 + 4 units)

Final Draft Travel Agencies Qualifications at a Glance

5

4

3

2

1

Advanced Diploma of Travel Agencies (Management)

Diploma

C & G Competencies

(11 + 1 + 4 units)

+ F Competencies

(10 + 4 + 6 +4 units)

Diploma of Travel Agencies

(Supervision & Administration)

Certificate IV

C & G Competencies

(11 + 1 + 1 units)

+

F Competencies

(10 + 4 + 6 units)

Certificate IV in Travel Agencies (Reservations & Ticketing)

Certificate IV in Travel Agencies (Sales & Services)

Certificate IV in Travel Agencies (Operations)

Certificate III

C & G Competencies

(11 + 1 units)

+

F Competencies

(10 + 4 units)

Certificate III in Travel Agencies (Reservations & Ticketing)

Certificate III in Travel Agencies (Sales & Services)

Certificate III in Travel Agencies (Operations)

Certificate II

C & G Competencies

(11 units)

+

F Competencies

(10 units)

Certificate II in Travel Agencies (Reservations & Ticketing)

Certificate III in Travel Agencies (Sales & Services)

Certificate III in Travel Agencies (Operations)


Aggregated countries feedback changes made cont1

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q2: (cont)

  • Reduced streams from 2 different qualifications at Certificate IV level in Housekeeping and Front Office to 1.

    • Combined (Guest Service) & Certificate IV in Housekeeping (Supervision) together as Certificate IV in Housekeeping (Guest Services Supervision)

    • Combined (Guest Services) & Certificate IV in Front Office (Supervision) together as Certificate IV in Front Office (Guest Services Superivision)


Aggregated countries feedback changes made cont2

Aggregated Countries’ Feedback & Changes Made (cont)

Q3. Allocation of number of core and generic units of competence?

Feedback:

  • Majority agreed with the number of core and generic units of competence.

  • A few preferences for more units of competence as the foundation of specific qualifications.

  • Perceived First Aid as an essential skill – elevated “Perform basic First Aid Procedures” as a unit of core and generic competence.


Aggregated countries feedback changes made cont3

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q3:

  • Unanimous support for the inclusion of the two units of competence of the Childwise Program.

  • Added two units of competence of Childwise:

    • One at entry Certificate level: “Perform child protection duties relevant to the tourism industry”.

    • One at Diploma level: “Develop protective environments for children in tourism destinations”.


Aggregated countries feedback changes made cont4

Aggregated Countries’ Feedback & Changes Made (cont)

Q4. Clusters of functional competence at each qualification level?

Feedback:

  • Majority agreed with the clustering.

  • A few disagreed with a preference for more units of competence.


Aggregated countries feedback changes made cont5

Aggregated Countries’ Feedback & Changes Made (cont)

Q5. Number of functional competencies at each qualification level?

Feedback:

  • Majority agreed with the allocation of the number of units of competence.

  • Those who disagreed preferred “specific content” – deal with by contextualisation.

    Changes made relating to Q5:

  • incorporated more functional units of competence at each level of qualifications; resulted in an overall increase of number of units.


Aggregated countries feedback changes made cont6

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q5: (cont)

  • more functional units of competence included:

    • Increase in Functional Competencies in Food and Beverage Service:

      • CII from 6 to 10

      • CIII from 9 to 14

      • CIV from 14 to 18

      • Diploma from 20 to 24

      • Advanced Diploma from 27 to 29

    • Increase in Functional Competencies in Food Production:

      • CII from 6 to 8

      • CIII from 9 to 12

      • CIV from 14 to 16

      • Diploma from 20 to 23

      • Advanced Diploma from 27 to 28


Developing common asean tourism curriculum catc presentation on final draft catc rqfsrs

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made Relating to Q5: (cont)

  • More functional units of competence included:

    • Increase in Functional Competencies in Front Office:

      • CII from 6 to 10

      • CIII from 9 to 14

      • CIV from 15 to 20

      • Diploma from 20 to 24

      • Advanced Diploma from 27 to 28

    • Increase in Functional Competencies in Housekeeping:

      • CII from 6 to 10

      • CIII from 9 to 14

      • CIV from 15 to 20

      • Diploma from 20 to 24

      • Advanced Diploma from 27 to 28


Aggregated countries feedback changes made cont7

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q5: (cont)

  • More functional units of competence included:

    • Increase in Functional Competencies in Travel Agencies:

      • CII from 6 to 10

      • CIII from 9 to 14

      • CIV from 14 to 20

      • Diploma from 20 to 24

      • Advanced Diploma from 27 to 28

    • Increase in Functional Competencies in Tour Operation:

      • CII from 6 to 8

      • CIII from 9 to 14

      • CIV from 14 to 18

      • Diploma from 20 to 24

      • Advanced Diploma from 27 to 28

  • Training providers free to add “extra content” or “units” as the CATC & RQFSRS set the minimum requirements


Aggregated countries feedback changes made cont8

Aggregated Countries’ Feedback & Changes Made (cont)

Q6. Names/Titles of the qualification level

Feedback:

  • Majority agreed with the names/titles of qualifications.

  • Those who disagreed preferred qualifications to be aligned with job titles. Eg “Certificate II in Front Office (Telephonist).

    Changes made relating to Q6:

  • No change: limiting and inconsistent if job titles attached to qualifications.


Aggregated countries feedback changes made cont9

Aggregated Countries’ Feedback & Changes Made (cont)

Q7. Preference for same or different names/titles of the qualification levels across ASEAN

Feedback:

  • Majority agreed with using the same names/titles of qualifications.

  • Very few preferred to use different ones.


Aggregated countries feedback changes made cont10

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q8:

  • Incorporated countries’ feedback where possible

  • Other specific suggestions and changes made:

    • New unit ‘Develop new products and services’ to Food Production and Food and Beverage Service Labour Divisions.

    • New unit ‘Develop and implement operational policies’ added to all Labour Divisions to the ‘General Administration’ cluster.

    • The unit ‘Read and interpret basic directions and/or diagrams’ has been re-named to ‘Read and interpret basic instructions, directions and/or diagrams’.

    • The unit ‘Manage intoxicated persons’ has been added to the ‘Food and Beverage Service’ Cluster as an additional Functional Competency: it previously existed only in the Front Office and Housekeeping Division.


Aggregated countries feedback changes made cont11

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q8: (cont)

  • Standardised in terms of unit titles where variations of titles existed in the adopted ASEAN Competency Standards for Tourism Professionals

    • ‘Monitor staff performance’ and ‘Monitor staff performance standards’ have been given the one title of ‘Monitor staff performance’.

    • ‘Manage physical assets’ and ‘Monitor physical assets and infrastructure’ have been given the one title of ‘Monitor physical assets and infrastructure’.

    • ‘Manage stock purchases and inventories’ and ‘Manage stock purchases and inventory’ have been given the one title of ‘Manage stock purchases and inventory’.


Aggregated countries feedback changes made cont12

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q8: (cont)

  • Other standardisation of unit titles included:

    • ‘hygiene procedures’ and ‘Comply with workplace hygiene procedures’ have been given the one title of ‘Comply with workplace hygiene procedures’.

    • ‘Perform clerical procedures’ and ‘Perform basic clerical procedures’ have been given the one title of ‘Perform clerical procedures’.

    • ‘Compile and update tourism industry knowledge’ and ‘Develop and update tourism industry knowledge’ have been given the one title of ‘Develop and update tourism industry knowledge’.


Aggregated countries feedback changes made cont13

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q8: (cont)

  • Other standardisation of unit titles included:

    • ‘Use English effectively at a supervisory level’ and ‘Use English at a supervisory or senior operational level’ have been given the one title of ‘Use English at a supervisory level’.

    • Read/ write English at a basic operational level’ and ‘Read and write English at a basic operational level’ have been given the one title of ‘Read and write English at a basic operational level’.


Aggregated countries feedback changes made cont14

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q8: (cont)

  • Anticipated more standardisation of unitsduring the development of details of the competency standards to avoid unnecessary duplication.

  • Several units have been removed from a Cluster where they were listed twice (under different Clusters) within the one Labour Division:

    • ‘Develop and manage business strategies’ was listed in Travel Services under both the ‘General Administration’ and ‘Resource Management’ Cluster: it has been removed from the General Administration Cluster.


Aggregated countries feedback changes made cont15

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q8: (cont)

  • Other units removed included:

    • ‘Develop and implement operational plans’ was listed in Travel Services under both the ‘Tour Operations’ and ‘Resource Management’ Cluster: it has been removed from the Tour OperationsCluster.

    • ‘Establish and maintain a safe and secure workplace’ was listed in Travel Services under both the ‘Tour Guide Services’ and ‘Resource Management’ Cluster: it has been removed from the Tour Guide Services Cluster.

    • ‘Process financial transactions’ was listed in Travel Services under both the ‘Financial Administration’ and ‘Core’ Cluster: it has been removed from the Financial Administration Cluster.


Aggregated countries feedback changes made cont16

Aggregated Countries’ Feedback & Changes Made (cont)

Changes made relating to Q8: (cont)

  • Other units removed included:

    • ‘Develop and update local knowledge’ was listed in Hotel Services (Restaurant Services) under both the ‘Common Core’ and ‘Customer Service, Sales and Marketing’ Cluster: it has been removed from the Customer Service, Sales and Marketing Cluster.

    • ‘Read and write English at a basic operational level’ was listed in Travel Services under both the ‘Travel Agencies - Ticketing’ and ‘English Language Proficiency’ Cluster: it has been removed from the Travel Agencies - Ticketing Cluster.


Recommendations

Recommendations

  • Development of “Bridging Programs” to facilitate movement of students currently studying, or having recently completed, existing qualifications into the revised framework.

  • Development of the details of all ASEAN Competency Standards for Tourism Professionals. This should include:

    • Unit Descriptor

    • Elements and Performance Criteria

    • Range Statement – describing contextual variables that might apply

    • Evidence Guide


Recommendations cont

Recommendations (cont)

  • Evidence Guide – including:

    • Essential Knowledge and Skills to be Assessed

    • Linkages to Other Units

    • Critical Aspects of Assessment

    • Context of Assessment and Resource Implications

    • Assessment Methods

    • Key Competencies in the Unit


Recommendations cont1

Recommendations (cont)

  • Preparation of a ‘Training Toolbox’ for each Labour Division which will contain:

    • Student training notes for all Units within each Labour Division

    • Sample ‘Assessment Tools’ for all Units within each Labour Division which should include:

      • Written Assessment

      • Training Activities

      • Third Party Report

      • Observation Checklist


Recommendations cont2

Recommendations (cont)

  • Development of the Recognition of Prior Learning (RPL) process to assist those with experience but no formal qualifications to have this experience formally recognised and to facilitate their movement into the formal vocational training system.

  • Development of the formal Credit Transfer process that is to apply to enable those with existing qualifications to have these recognised for the purposes of gaining standing within the new system.


Recommendations cont3

Recommendations (cont)

  • Development of appropriate articulation describing the pathways that students can take to move from Advanced Diploma into tertiary study and qualifications.

  • Development of an independent third party auditing process for providers to ensure minimum standards in relation to trainers, resources, training facilities, training, assessment, general levels of professionalism etc and other compliance requirements are being met.


Summary

Summary

  • The Final Draft of the CATC & RQFSRS is the end product of the concerted efforts of 410 participating stakeholders across the region. The Project Team has incorporated their inputs and feedback where possible.

  • A common ASEAN Tourism Curriculum and Qualifications Framework has been developed for 52 qualifications across 6 labour divisions.


End of presentation thank you

End of PresentationThank you.


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