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การจัดการความรู้ : จากทฤษฎีสู่การปฏิบัติ PowerPoint PPT Presentation


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การจัดการความรู้ : จากทฤษฎีสู่การปฏิบัติ. ดร.จิรัชฌา วิเชียรปัญญา สาขาวิชาการจัดการสารสนเทศ คณะเทคโนโลยีสารสนเทศ มหาวิทยาลัยรังสิต กองทัพเรือ 19-20 มิถุนายน 2551. หัวข้อการบรรยาย. ทำไมต้องมีการจัดการความรู้และพัฒนาหน่วยงานให้เป็นองค์กรแห่งการเรียนรู้.

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การจัดการความรู้ : จากทฤษฎีสู่การปฏิบัติ

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:

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19-20 2551


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I. ...???

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(1)

...

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(2)

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(3)

...

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(4)

(Knowledge workers)

/

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(5)

1995 Nonaka The Knowledge Creation Company

(Knowledge Management

Processes)

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(6)

.. 2546

3 11

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(2)

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- PMQA

:

2.

5.

1.

7.

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3.

6.

4.

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- PMQA

1.

2. ( 7 )

2.1 ( 1-6) 3

1 ( 1-3:

)

2 ( 4:

)

3 ( 5-6:

)

2.2 ( 7)

4

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II.

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(1)

(Data)

(Information)

(Knowledge)

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(2)

(Wisdom)

(Intelligence)

/

/

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(Tacit Knowledge)

(Explicit Knowledge)

(Culture Knowledge)

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(Core Knowledge)

(Advanced Knowledge)

(Innovative Knowledge)

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Best Practices ()

Lessons Learned (

)

Tacit Knowledge ( - )

Community of Practices (CoPs - )

Content Management ()

Taxonomy ()

Retrieval Ability ()

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/

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1. /

/

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Knowledge identification

(Knowledge Identification)

Strategic gap

Knowledge gap

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2 knowledge creation seci

2. (KnowledgeCreation - SECI)

Tacit

Tacit

Tacit

Explicit

Tacit

Explicit

Explicit

Explicit

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Socialization ( )

Brainstorming ()

Informal meeting ()

Discussions ()

Dialogues ()

Observation ()

On-the-job training ()

Coaching ( / )

Mentoring ()

(1)

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Externalization ( )

Meeting ()

Workshops ()

Best practice exchange (

)

After-action reviews (AAR) ()

Before-action reviews (BAR) ()

(2)

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Combination ( )

Virtual Library ()

Publications ()

Internalization ( )

Knowledge zone ()

Client / customer feedback review (

)

(3)

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2.

1. (Acquisition)

2. (Rental)

3. (Development)

4. (Fusion)

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3. (1)

(Storage)

1.

2.

3.

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3. (2)

(Retrieval)

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Expert

Database

Knowledge-based

Utilization & Sharing

User

Case-based

Web Browser

Best-Practices

Expert

Administrator

M-base

4.

Verification

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5.

Knowledge Push

Supply-based

Knowledge Pull

Demand-based

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(Communities of Practice - COP)

6.

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7.

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III.

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:

(Have) (Dont Have)

(Know)

(Dont

know)

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(2)

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(1)

...

1. (Action Learning)

2.

(Analyzing Mistakes)

3. (Brainstorming)

4. (Coaching / Mentoring)

5. (Rotating jobs)

6. (Project work)

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(2)

7. (Team working)

8. (Portfolios)

9. (Learning Contracts)

10. (Visioning)

11. (External Consultants)

12. (Networking)

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1.

2.

3.

4.

5.

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1.

2.

3.

4.

5.

6.

7.

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1.

2.

3.

4.

5.

6.

7.

8.

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: Management of People

()

... 1

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... 2

- - - ( )

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... 3

HA ( .) ( ) ( )

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... (Job Competency)

/ /

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:

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5 3

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The iceberg model of competencies

The Iceberg Model Of Competencies

(Knowledge)

(Skill)

(Social Role)

(Self-Image)

(Trait)

(Motive)

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...

( / ) ( KPI ) COPs Online Offline ( ) ( - IT Non-IT) ( / ) ()

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:

Human Performance

Technology

Adult Learning

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IT IS NOT ENOUTH TO

STARE UP THE STEPS

WE MUST STEP UP THE STAIRS

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Q & A

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