Company Overview BPO Infrastructure Services Provided Outsourcing Model Risk Mitigation Differentiators Talent Acquisi

1. Index • Company Overview • BPO Infrastructure • Services Provided • Outsourcing Model • Risk Mitigation • Differentiators • Talent Acquisition & Retention • Management Team

2. Company Overview • India based private limited company • Business focus on BPO • 24/7 state of art call center in India • Business model can reduce cost up to 40% • Our Client base covers wide range of industries

3. BPO Infrastructure EnrichValue operates a scalable and robust technology infrastructure consisting of proprietary and customer developed applications and a completely converged secure global network. All critical components have redundancy and are designed to seamlessly allow redirecting traffic from one location to another. EnrichValue can integrate its systems with their client applications to align with client business process. • 50 seats capacity call center in Hyderabad • In-built resilience to ensure 100% uptime • 6 Mbps Internet Bandwidth VPN Connectivity to clients for secured communication • Outbound capacity • Predictive Dialer, Siemens EPABX and ACD, HP Enterprise Class servers and Database for B2C and B2B campaigns • Inbound capacity • Toll Free and Geography specific Toll Numbers, Siemens ACD, 24 x 7 support

4. Our Outsourcing Model

5. Our Offerings Industry Verticals • Telecom • Internet Services • Banking & Financial • Retail • Health care Horizontal offerings • Market Research / Market Surveys • Technical Support services • Customer Relationship Management • Customer Infrastructure Support

6. Telecom Retail Internet Services Banking and Financial Healthcare Online catalog sales support Telemarketing B2C campaigns Virtual Front Office Sales & Marketing Mortgage Processing B2B Lead Generation campaigns Lead Generation for B2B campaigns Track and Trace Support Credit Card Sales Accounts Receivables Payment Processing (NSF / BACS) Reconciliation Accounts Receivable Management Customer Relationship Management Order Management Asset Financing Customer Help Desk Medical Coding Customer Retention Initiatives Inventory Management Lender Support Services Customer Retention Initiatives  Industry Verticals Our domain expertise is unrivalled. We are unique in our ability to deliver value beyond expectations. Our journey toward best-in-class processes, delivering both efficiency and effectiveness in services.

7. Technical Support Services Finance & Accounting Customer Relationship Management Remote Desktop Support Accounts Payable Customer Generation Services Remote Network Management Accounts Receivable Customer Retention Services Remote Software Services Remote Infrastructure Management Horizontal Offerings Our commercial propositions match your imperatives and our wide range of platforms offer you choice between capital and revenue spent. The services can be tailor made to suit client requirements. Our expertise listed below

8. Customer Life Cycle Management Services Help our clients increase revenue, expand margins, increase customer satisfaction, reduce churn and help overall competitive differentiation The following summarizes our Customer Life Cycle Management services • Customer Care • Presales, Shipping/Delivery queries, Warranty Entitlement • Account Management • Customer Acquisition and Retention, Sales Lead Management. • Technical Support • Level 1,2 and 3 support

9. Customer Service Credentials • Experience in customer retention / Customer Query handling in Telecom / ISP / Health care / Retail • Call answer within 3 rings, First call resolution. • Partner Mentality -- 100 % engagement top to bottom rapid response to ever changing customer needs. • Scalable in terms of infrastructure, manpower and processes. • Solutions aligned with customer needs to achieve improved Customer Satisfaction.

10. Quality • Consistent and committed delivery of value to our customers and innovate to continually improve our offerings by review of people, and processes. • Well documented policies and processes. • Innovation and continual improvement – integral part of our QMS framework • Six Sigma methodology for continual improvement of processes and performance.

11. Risk Mitigation Key components of Risk are in • Process Mitigation • Proven migration and management methodology • Experienced process migration teams • Phased migration capability • Disaster Recovery and Business Continuity • Our delivery infrastructure provides multiple levels of Disaster Recovery, available all processes as a chargeable service. • Technology Reliability • State of Art technology implementation from CISCO (WAN, Routers), Siemens (Switch), ININ (Predictive Dialer), HP (Servers) • Anti virus, daily backup and offsite storage, IPSEC/PPTP/L2TP based VPN capabilities etc. • Information Security • EnrichValue practices various methods to achieve data security needs of customers and for its internal need of securing information assets.

12. Differentiators - EnrichValue USP • Helps in close coordination with client as well as reduce the operating cost • Quick Scalability - Our infrastructure as well as manpower resource can be augmented to scale up at short notice • Inbuilt Disaster Recovery options in every respect like • 3 different vendors for Voice connectivity • 2 different vendors for Internet connectivity • Multiple UPS in “n+1” redundancy mode backed up by 250 KVA Diesel Generator • Stringent Data Security Management • Our information security policy covers the Operations, IT, MIS, Admin, Finance and Quality Departments. • Employee responsive HR practices

13. Differentiators - EnrichValue USP Difference Our goal at Enrich Value is to provide effective solutions designed to boost your business, be it small or a large organization. We provide our clients with the highest possible level of service at the most reasonable price points. We service our clients by communicating the simple fact that we will provide them with the best and most logical solution towards the path of success • Solutions Aligned with Customer Needs - Improved Guest Experience • Partner Mentality Total Engagement Top to Bottom - Rapid response to ever-changing needs  • Multi-Channel Solution - Supportive Innovations in response to customers • Managed Efficiencies - Proven cost effectiveness while improving customer satisfaction • Scalability - Resource and Manpower

14. Benefits to Clients • Cost Savings – Average cost of a qualified technology call center professional costs at least $ 5000 per month and non technology professional cost $ 4000. Whereas EnrichValue can source qualified professional at fraction of this cost in Chennai and pass on this benefit to the client. • Our client can focus on their core business, devising strategies and its implementation which will help to improve the profitability as well as the overall revenue performance • Abundant supply of qualified manpower enables our client to scale up the call center at short notice.

15. Talent Acquisition & Retention • People are the most critical component of EnrichValue’s quality delivery mechanism. It hires best-of-breed talent, train them assiduously and provide them with a winning and growth-oriented work culture that emphasizes on continuous learning, achievement, best practices and attractive reward schemes. • EnrichValue encourages intra / entrepreneurial managerial talent and the ownership of responsibility •  All CSR are college graduates and have suitable skills •  All team members are selected strictly based on established criteria considering customer's requirements • EnrichValue looks for folks with the kind of skill, interests and background that would be an asset for your kind of business • Candidates are screened and tested for English language skills, both written and spoken, as well as pressure taking capabilities.

16. Our Management Team ShreeJyot Ratnamraju – CEO Has over 6 years of experience in Financial Services, Telecom, IT and ITES domain. Has worked in blue chip companies like Infosys,TCS. Currently heads the BPO division at EnrichValue pvt Ltd. Nagender Kumar MS – CFO • Heads the finance unit and is the chief financial spokesperson for the organization. He assists the Chief Operating Officer (COO) on all strategic and tactical matters as they relate to budget management, cost benefit analysis and forecasting needs. He has 5 years of financial experience and management experience with the day-to-day financial operations of an organization of at least 50 staff persons. SaiKrishna Reddy - COO • He has more than 5 years experience in Telecom, IT, and ITES domains and a profound experience in managing independent profit centers. Graduate Engineer from JNT University and Gold Medalist.