1 / 19

SAP Report Card

SAP Report Card. Paul Gillin, VP of Editorial, TechTarget Vicki-lynn Brunskill, site editor, SearchSAP.com. About the survey. Conducted via Web form, August, 2002 Invitations sent to SearchSAP members on n th name basis 501 surveys completed Results to be published on www.SearchSAP.com.

truesdell
Download Presentation

SAP Report Card

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. SAP Report Card Paul Gillin, VP of Editorial, TechTarget Vicki-lynn Brunskill, site editor, SearchSAP.com

  2. About the survey • Conducted via Web form, August, 2002 • Invitations sent to SearchSAP members on nth name basis • 501 surveys completed • Results to be published on www.SearchSAP.com

  3. Highlights • Customers are, overall, pretty happy and confident in SAP • Cost and documentation are SAP’s biggest Achilles’ heel • CRM, SRM show weakest deployment plans • Supply chain, Financials customers are happiest • Customer loyalty is strong

  4. Demographics

  5. Demographics Title profile “What most closely describes your primary job function?” N=984

  6. Demographics Company size “How many employees are in your entire organization?” N=500

  7. Deployment Release profile “Which SAP releases do you currently work with?” N=580 Multiple responses permitted

  8. Deployment Migration plans “What is your timeframe for upgrading to version 4.6X?” N=500

  9. Deployment Deployment plans by module

  10. Deployment Deployment plans by module -2

  11. Deployment What they’re using “Which of the following SAP R/3 functionalities do you use?” N=3337 Multiple responses allowed

  12. Deployment What they’re using “Which of the following SAP R/3 functionalities do you use?” N=3337 Multiple responses allowed

  13. Satisfaction Report card Average satisfaction ratings of SAP software features (1=very dissatisfied, 5=very satisfied) N=3337 Multiple responses allowed

  14. Satisfaction Value perception

  15. Satisfaction Support report “Rate your satisfaction with SAP customer support in these areas.” Very Satisfied Very unsatisfied Avg. N=358

  16. Attitudes Customer confidence “Rate your confidence in SAP's ability to overcome current business challenges.” Not confident Very confident N=501

  17. Attitudes Customers loyal “Is your organization looking more seriously at alternatives to SAP products than it was one year ago?” N=984

  18. Attitudes Value perception “What is your opinion of the following statement: “SAP products offer good value for the money?’” Strongly disagree Strongly agree N=500

  19. Attitudes Market power in flux “Would you say SAP's market influence is…” N=984

More Related