Client Support Services Presented by LOU PERILLO – Director DOUGLAS TOPPIN – Deputy Director Joseph Laub Interim Chief

1. Client Support Services Presented by LOU PERILLO – Director DOUGLAS TOPPIN – Deputy Director Joseph Laub Interim Chief Information Officer Department of Information Technology Office of Finance and Administration SVP Robert Pignatello

2. DoIT Department of Information Technology Two Main Areas ATSS – Administrative Technology Support Services ITSS – Instructional Technology Support Services • Main Contact: Help Desk • Hours: See DoIT Homepage • Phone: 212-237-8200 • E-mail: helpdesk@jjay.cuny.edu • Home Page: http://www.jjay.cuny.edu/doit/ • Suggestions & Feedback: doit@jjay.cuny.edu

3. DoIT HOME PAGE http://www.jjay.cuny.edu/doit

4. Administrative Technology Support Services • ATSS • HelpDesk • E-mail • Technical Support • Networking • Telecommunications • Application Programming • Client Support Services

5. New Department Services/Notices • RightAnswers@JohnJayis our Self Service Knowledgebase for faculty, staff and students which can be found on the HelpDesk Homepage. There you will be able to search for solutions or open service calls • Call our HelpDesk and connect to our call queuing system • Check for DoIT Service notices and alerts on our homepage

6. Inside John Jay • Faculty and Staff Intranet • http://inside.jjay.cuny.edu • Gain Access to: • Resources Center • Announcements • Policies and Procedures Compendium • Employee Center • John Jay Newsroom, John Jay in the News • Faculty Notes and the John Jay Newsletter

7. Inside John Jay • http://inside.jjay.cuny.edu

8. HelpDesk & Technical Support DOUG TOPPIN – Deputy Director, Client Services FRANK GIUMMO – Supervisor, IT HelpDesk • 7 Technical Support Staff & 6 HelpDesk Agents • 7 day HelpDesk Support • Support approximately 1000+ administrative computers and peripherals on campus • Support 14,000 students and over 2,000 faculty and staff • Support hardware, software and network related problems • E-mail or call the HelpDesk for computing problems • All work orders are logged and you receive a reference number

9. DoITHelpDesk Services • HelpDesk is the Central Source of Contact for all requests for Service from the Department of Information Technology which includes: • Computer Hardware, Software, etc. installation and configuration support • E-mail • Telephone Support • Internet, Network and Wireless Access Support • Classroom Technology Services • CUNYfirst

10. Networking O’NEIL HINDS – Director, Network Manager • Networking – responsible for the underlying technological infrastructure of the college • Wireless Internet Access (Campus is Wireless) • Internet Connectivity • Server Administration • Network Application Support • Anti-Spam and Malware

11. E-mail • To access e-mail from anywhere • http://webmail.jjay.cuny.edu/owa • Reset your password • (PASSWORDS EXPIRE EVERY 90 DAYS) • http://reset.jjay.cuny.edu • Email System • “MS Exchange E-mail for faculty and staff” • MS Outlook is the supported e-mail Client • POP, IMAP and MAPI. Supported protocol • Active Sync supported for Smart phones

12. Telecommunications PATRICK (CHICO) ALVAREZ – Manager • Call the HelpDesk to have your phone set up and have your name added to the Directory • Phone Problems – Call the HelpDesk • Phone Directory now in E-mail System • Telephone brochure – online and can be found on the DoIT Homepage

13. Things to Know • In most cases your e-mail address is: • firstinitial+lastname@jjay.cuny.edu • Password = jj+last 4 digits of ss# • All lowercase • PASSWORDS EXPIRE EVERY 90 DAYS • How do I logon to a computer at John Jay • Use your e-mail address as your user name • Type in your password • Any problems call or e-mail the HelpDesk • E-mail: helpdesk@jjay.cuny.edu • Call: extension 8200 • If you have an equipment issue in • your Class • Pickup the Classroom Emergency Phone to troubleshoot or have a technician dispatched to the • classroom