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Required Setup. Make sure that ATG RightNow Integration package is installed on the ATG CSC Servers. Set the config verb ATG_INTEGRATION_ENABLED to 1 Set the config verb ATG_INTEGRATION_MAPI_USERNAME to a username that does not exist as a staff account in RN

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required setup
Required Setup
  • Make sure that ATG RightNow Integration package is installed on the ATG CSC Servers
  • Set the config verb ATG_INTEGRATION_ENABLED to 1
  • Set the config verb ATG_INTEGRATION_MAPI_USERNAME to a username that does not exist as a staff account in RN
    • This allows MAPI layer to determine if the API calls are coming from ATG
  • Set the config verb ATG_INTEGRATION_MAPI_PASSWD to a password using which ATG will make the RNow REST API Calls.
  • Set the config verb ATG_INTEGRATION_CSC_URL with URL pointing to the server hosting ATG CSC.
  • Set the config verb ATG_INTEGRATION_REST_API_URL with URL to the server hosting the ATG Rest APIs. It is required that this URL uses HTTPS.
    • This is generally the same as the CSC URL
  • Set the configvar ATG_INTEGRATION_PASS_PHRASE with the shared security key to establish a trusted connection.
  • Set the configvars ATG_INTEGRATION_REST_API_LOGIN and ATG_INTEGRATION_REST_API_PASSWD, so that RN server code can get optlists value from ATG
  • Set the configvar ATG_INTEGRATION_MAPI_SEC_IP_RANGE: This is the IP address range of the ATG server making the PAPI calls.
  • Make sure the Countries/States/Province codes are setup with valid ISO codes.
    • If not set with ISO codes, Contact address sync will likely fail

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