using libqual results observations from arl program making library assessment work
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Using LibQUAL+™ Results Observations from ARL Program “Making Library Assessment Work”. Steve Hiller University of Washington Libraries ARL Visiting Program Officer 2004-06. Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment.

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using libqual results observations from arl program making library assessment work

Using LibQUAL+™ ResultsObservations from ARL Program “Making Library Assessment Work”

Steve Hiller

University of Washington Libraries

ARL Visiting Program Officer 2004-06

slide2
Making Library AssessmentWork:Practical Approaches for Developing and Sustaining Effective Assessment
  • 2 year ARL project to assist libraries with moving assessment efforts forward
  • Led by Steve Hiller (UW) and Jim Self (UVa)
  • Recognition that libraries understand value of assessment but have trouble sustaining efforts and using results
  • Site visits conducted to evaluate assessment and develop practical approaches to effective local practices
  • Identify common barriers and facilitators to assessment
  • 7 libraries participating in Phase I Spring 2005; 12-14 during 2005-06 academic year; final report in 2006
phase i libraries and latest libqual survey
Phase I Libraries and Latest LibQUAL+™ Survey
  • Spring 2005 Participants Latest Survey Year
    • University of Arizona 2004 (2005 too)
    • Arizona State University 2004
    • University of Connecticut 2004
    • University of Illinois U-C 2002
    • New York University 2002
    • University of Notre Dame 2002
    • University of Oregon 2005
using libqual results some general observations
Using LibQUAL+™ ResultsSome General Observations
  • Response numbers low, especially for faculty
  • Comparisons important
    • Between internal group
    • By academic area
    • Peer institutions
    • Over time
  • Uncertain how to analyze
  • Uncertain how to follow-up unless very negative
  • Difficulty in using for planning and decision-making
  • Comments help tell the story and pinpoint problems
some complementary information
Some Complementary Information
  • Fine Arts/Architecture libraries “temporarily” merged
  • Budget reductions impacted collections and staff
    • Book budget cut
  • Some hours reduced in branch libraries
  • Comments corroborated the above as important concerns for faculty and graduate students
university x comments
Likes

Librarian liaisons*****

ILL**

Concerns

Copiers

Loan periods/renewals

Print collection (Faculty)

Journal collection (Faculty)

Noise

Student assistants

Off-campus online access

Web site

University “X” Comments
service adequacy gaps by dimension university x undergrads by year in school
Service Adequacy Gaps by DimensionUniversity “X”Undergrads by Year in School
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