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Using LibQUAL+™ Results Observations from ARL Program “Making Library Assessment Work”. Steve Hiller University of Washington Libraries ARL Visiting Program Officer 2004-06. Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment.

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Using libqual results observations from arl program making library assessment work

Using LibQUAL+™ ResultsObservations from ARL Program “Making Library Assessment Work”

Steve Hiller

University of Washington Libraries

ARL Visiting Program Officer 2004-06


Making Library AssessmentWork:Practical Approaches for Developing and Sustaining Effective Assessment

  • 2 year ARL project to assist libraries with moving assessment efforts forward

  • Led by Steve Hiller (UW) and Jim Self (UVa)

  • Recognition that libraries understand value of assessment but have trouble sustaining efforts and using results

  • Site visits conducted to evaluate assessment and develop practical approaches to effective local practices

  • Identify common barriers and facilitators to assessment

  • 7 libraries participating in Phase I Spring 2005; 12-14 during 2005-06 academic year; final report in 2006


Phase i libraries and latest libqual survey
Phase I Libraries and Latest LibQUAL+™ Survey

  • Spring 2005 Participants Latest Survey Year

    • University of Arizona 2004 (2005 too)

    • Arizona State University 2004

    • University of Connecticut 2004

    • University of Illinois U-C 2002

    • New York University 2002

    • University of Notre Dame 2002

    • University of Oregon 2005


Using libqual results some general observations
Using LibQUAL+™ ResultsSome General Observations

  • Response numbers low, especially for faculty

  • Comparisons important

    • Between internal group

    • By academic area

    • Peer institutions

    • Over time

  • Uncertain how to analyze

  • Uncertain how to follow-up unless very negative

  • Difficulty in using for planning and decision-making

  • Comments help tell the story and pinpoint problems


Size matters maximize the number of survey responses
SIZE MATTERS! Maximize the Number of Survey Responses




Some complementary information
Some Complementary Information 2003-04 - University “Z”

  • Fine Arts/Architecture libraries “temporarily” merged

  • Budget reductions impacted collections and staff

    • Book budget cut

  • Some hours reduced in branch libraries

  • Comments corroborated the above as important concerns for faculty and graduate students


University x peer comparisons
University “X” Peer Comparisons 2003-04 - University “Z”


University x overall library quality mining the data faculty frequency responses by area
University “X” Overall Library Quality: 2003-04 - University “Z”Mining the Data - Faculty Frequency Responses By Area


University x comments

Likes 2003-04 - University “Z”

Librarian liaisons*****

ILL**

Concerns

Copiers

Loan periods/renewals

Print collection (Faculty)

Journal collection (Faculty)

Noise

Student assistants

Off-campus online access

Web site

University “X” Comments


Service adequacy gaps by dimension university x undergrads by year in school
Service Adequacy Gaps by Dimension 2003-04 - University “Z”University “X”Undergrads by Year in School


Information control y arl adequacy gaps by group 2005
Information Control 2003-04 - University “Z”“Y”/ARL Adequacy Gaps By Group 2005


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