Using libqual results observations from arl program making library assessment work
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Using LibQUAL+™ Results Observations from ARL Program “Making Library Assessment Work”. Steve Hiller University of Washington Libraries ARL Visiting Program Officer 2004-06. Making Library Assessment Work: Practical Approaches for Developing and Sustaining Effective Assessment.

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Using LibQUAL+™ Results Observations from ARL Program “Making Library Assessment Work”

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Using LibQUAL+™ ResultsObservations from ARL Program “Making Library Assessment Work”

Steve Hiller

University of Washington Libraries

ARL Visiting Program Officer 2004-06


Making Library AssessmentWork:Practical Approaches for Developing and Sustaining Effective Assessment

  • 2 year ARL project to assist libraries with moving assessment efforts forward

  • Led by Steve Hiller (UW) and Jim Self (UVa)

  • Recognition that libraries understand value of assessment but have trouble sustaining efforts and using results

  • Site visits conducted to evaluate assessment and develop practical approaches to effective local practices

  • Identify common barriers and facilitators to assessment

  • 7 libraries participating in Phase I Spring 2005; 12-14 during 2005-06 academic year; final report in 2006


Phase I Libraries and Latest LibQUAL+™ Survey

  • Spring 2005 ParticipantsLatest Survey Year

    • University of Arizona2004 (2005 too)

    • Arizona State University2004

    • University of Connecticut2004

    • University of Illinois U-C2002

    • New York University2002

    • University of Notre Dame2002

    • University of Oregon2005


Using LibQUAL+™ ResultsSome General Observations

  • Response numbers low, especially for faculty

  • Comparisons important

    • Between internal group

    • By academic area

    • Peer institutions

    • Over time

  • Uncertain how to analyze

  • Uncertain how to follow-up unless very negative

  • Difficulty in using for planning and decision-making

  • Comments help tell the story and pinpoint problems


SIZE MATTERS! Maximize the Number of Survey Responses


LibQUAL+ ™ Number of Survey Respondents by Group


Respondent Composition by Selected Academic Area & Group 2003-04 - University “Z”


Some Complementary Information

  • Fine Arts/Architecture libraries “temporarily” merged

  • Budget reductions impacted collections and staff

    • Book budget cut

  • Some hours reduced in branch libraries

  • Comments corroborated the above as important concerns for faculty and graduate students


University “X” Peer Comparisons


University “X” Overall Library Quality:Mining the Data - Faculty Frequency Responses By Area


Likes

Librarian liaisons*****

ILL**

Concerns

Copiers

Loan periods/renewals

Print collection (Faculty)

Journal collection (Faculty)

Noise

Student assistants

Off-campus online access

Web site

University “X” Comments


Service Adequacy Gaps by DimensionUniversity “X”Undergrads by Year in School


Information Control “Y”/ARL Adequacy Gaps By Group 2005


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