John Joachim, Manager of Material Services Cathy Hufford, Corporate Mailing Specialist

1. Managing Up • Working Effectively with Leadership (most importantly, your boss!) John Joachim, Manager of Material Services Cathy Hufford, Corporate Mailing Specialist

2. Managing Up • QUESTION: What is the Number One reason people leave their job for a new one? • ANSWER: The BOSS!

3. Managing Up • How many of you experience this? • Brown-nosing • Game playing • Office politics • Manipulation • Apple-polishing Managing up can help you address these

4. Managing Up • What Managing Up is not • Brown-nosing • Game playing • Office politics • Manipulation • Apple-polishing

5. Managing Up • OK, so what is it?? • Taking responsibility for the relationship you have with your boss • Accepting that your boss has limitations • Interacting with your boss’ management style instead of reacting to it • Caring for your boss so you boss cares for you • Creating a win-win for you, your boss and the company

6. Managing Up • So how do you do it? • Steps to Managing your Boss • Know what matters to your boss • Talk like a boss • Be curious • Seek new responsibilities • Train your boss to meet with you regularly • Come to meetings with agendas • Always be ready to give status reports

7. Managing Up • Communicate • Reader? • Listener? • Highly Involved? • Delegator?

8. Managing Up • Leadership Behavior Styles: Supportive and Directive

9. Managing Up S4 - Delegating Analyzers: Low Task/ Low Relationship Descriptors: precise, systematic, well organized, self-controlled, cautious, more formal, resistant to compromise Strengths: logical, thorough, serious, systematic, critical, precise, prudent Weaknesses: inflexible, exacting

10. Managing Up S3 - Participating Directors: Low Task/ High Relationship Descriptors: task-oriented, to-the-point, competitive, independent, confident, forceful, risk-takers, impatient, in charge Strengths: independent, candid, decisive, pragmatic, determined, efficient, objective Weaknesses: dominating, insensitive

11. Managing Up S2 - Selling Socializers: High Task/ High Relationship Descriptors: Big picture, creative, charming, persuasive, decide quickly, outgoing, future oriented, optimistic, playful Strengths: imaginative, friendly, enthusiastic, outgoing, excitable, persuasive, spontaneous Weaknesses: undisciplined, unrealistic

12. Managing Up S1 - Telling Relaters: High Task/ Low Relationship Descriptors: Sympathetic to others’ needs, trusting, team player, seeks stability, slow to change, conflict avoidant Strengths: cooperative, loyal, supportive, diplomatic, patient, easy going, respectful Weaknesses: permissive, conforming

13. Managing Up • Solutions, not problems • Don’t assume • Need to know and Does know.

14. Managing Up • No surprises • Dependability • Honesty • Cooperation

15. Managing Up • Understand your boss’ perspective and agenda • Goals • Concerns • Work Style

16. Managing Up • Understand his preferences • Clues about behavior • Opportunities to question boss • Seek out information • Question others to test assumptions

17. Managing Up • Know his strengths, weaknesses, and “hot buttons” • Your own strengths • Your own weaknesses • Your own “hot buttons” Don’t try to change his personality – or yours!

18. Managing Up • Be loyal, committed, and trustworthy • Promises you can keep • Shade the truth • Play down difficulties

19. Managing Up • Don’t go over the boss’ head • Resent authority • Obstacle or hindrance Counterdependent Behavior Overdependent Behavior

20. Managing Up • Communicate (Again!)

21. Managing Up Questions? Thank you! John Joachim jjoachim@hazelden.org Cathy Huffordchufford@hazelden.org