1 / 18

Water Services Trust Fund Financial Support for Improved Access to Water and Sanitation

Water Services Trust Fund Financial Support for Improved Access to Water and Sanitation . Planning & Presence Operation of w ater supply schemes for the urban poor What makes them unsustainable? What goes wrong? How to improve? Mombasa, 10-10-2012 Han S eur (GIZ Advisor WSTF).

treva
Download Presentation

Water Services Trust Fund Financial Support for Improved Access to Water and Sanitation

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Water Services Trust FundFinancial Support for Improved Access to Water and Sanitation Planning & Presence Operation of water supply schemes for the urban poor What makes them unsustainable? What goes wrong? How to improve? Mombasa, 10-10-2012 Han Seur (GIZ Advisor WSTF)

  2. A)Impact of poor project planningon operation& sustainability Planning & Presence

  3. A)Impact of poor project planningon operation & sustainability What are the main objectives we want to achieve with our pro-poor water supply and sanitation projects? 1. Social & public health objectives 2. Financial & commercial 3. Technical (choice of technology & maintenance & repair) 4. Environmental 5. Sector (regulator) 6. Image objective Only proper planning results in sustainable operation!! Good planning requires considering allobjectives Planning & Presence

  4. A)Impact of poor project planningon operation & sustainability How to get it wrong? Racecourse Water Project in Kitwe, Zambia Causes of failure: • No collection of data • Project only guided by social & public health objectives (1/250) • Neglect of the current water supply situation • No respect for the decisions households make • Neglect of the interests of Kiosk Operators • Neglect of kiosk design (to control costs) Planning & Presence

  5. A)Impact of poor project planningon operation & sustainability How to get it wrong? Racecourse in Kitwe, Zambia Planning & Presence

  6. A)Impact of poor project planningon operation & sustainability How to get it wrong? Racecourse in Kitwe, Zambia Planning & Presence

  7. A)Impact of poor project planningon operation & sustainability So what happened to the project? • Few customers at each kiosk • Low consumption levels (2-3 l/c/d) • Low Operator incomes • Operators not motivated to work at kiosk and to pay their water bill • Kiosks are abandoned or closed • Low revenue , low collection efficiency & high maintenance costs • Water bills are not paid & no longer prepared • WSP is not motivated to carry out all required O&M works • Gradual neglect of the scheme (perceived as not viable) • Dilapidated infrastructure & poor water supply Planning & Presence

  8. B) Operating Schemes in Low-Income Urban Areas: Getting the right mindset & creating a real presence What often happens after a festive project inauguration? Example: Kosovo Village, Mathare, Nairobi • “Complicated area” • Many illegal connections • Semi cartels, violence, crime • NCWSC/Pamoja/WSTF • Successful implementation Planning & Presence

  9. Planning & Presence

  10. B)Operating Schemes in Low-Income Urban Areas: Getting the right mindset & creating a real presence What were the key problems? Initially NCWSC did not establish a real presence in the area: • Scheme was not monitored • Maintenance and repair works were not carried out • Customers received no bills or estimated bills • Customer complaints were not addressed • Local water committees (created to work with NCWSC) were ignored • Poor internal (NCWSC) communication Planning & Presence

  11. B) Operating Schemes in Low-Income Urban Areas: Getting the right mindset & creating a real presence Impact of WSP’s absence? • Kiosks became dirty • Meters were not read • Bills were not prepared or residents receive the wrong bills • Illegal connections gradually reappeared • People prefer to get/buy (cheaper) water from an illegal connection • Fewer people came to the kiosks • Kiosks were often closed • Pipes and kiosks were vandalised and not repaired • Customers did not know how to enquire or file complaints • No revenue; The scheme was seen as not being viable Planning & Presence

  12. B) Operating Schemes in Low-Income Urban Areas: Getting the right mindset & creating a real presence What is the solution? 1. Developing a new mindset: • See slums as a business opportunity • Provide better services in slums reduces non-revenue water • Treat slum dwellers as customers entitled to the same services Customers who want to pay! Planning & Presence

  13. B) Operating Schemes in Low-Income Urban Areas: Having the right mindset and creating a real presence • Adopting improved operation procedures and practices: • Create a small team (existing staff members) offering services in slums • Decentralise operation • More efficient use of staff (Plumbers in ??) • Establish a small local office (Mathare Nairobi) • Implement a customer care concept • Close monitoring of the scheme & supervision of Operators • Carry out necessary O&M works and disconnections • Prepare bills based on real meter readings • Experiment with pre-paid meters (Nakuru) Planning & Presence

  14. B) Operating Schemes in Low-Income Urban Areas: Having the right mindset and creating a real presence Improved operation procedures and practices: • More efficient use of staff (Plumbers in Webuye) Planning & Presence

  15. A)Impact of poor project planningon operation & sustainability Functionality of WSTF-funded urban infrastructure Planning & Presence

  16. B) Operating Schemes in Low-Income Urban Areas: Getting the right mindset & creating a real presence Moving beyond project implementation: Support provided by the WSTF • Tools that can improve project planning (Toolkit) • MajiData • Field appraisals carried out by the WSTF/UPC team • Support provided by the Field Monitors (site selection, adapting scope) • Support to the low income area units of the WSPs!! The WSTF aims to enable licensed Water Service providers to extend their services to the urban low income areas Planning & Presence

  17. Community- or Delegated Management: The solution? • If their WSS schemes in slums flop many WSP and donors conclude that pro-poor water supply & sanitation are to be left to the NGOs or the community (disengagement) The principle; Why should I, being a slum dweller, be made dependent on the ability of my fellow slum dwellers or local entrepreneurs to operate a water supply scheme? Why am I not entitled to receiving services from my licensed provider? Am I different? • Romanticizing the community & creation of cartels • Question: Why should WSPs not deliver WSS & customer care services directly to all its customers? Planning & Presence

  18. Thank You! Planning & Presence

More Related