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Cross Professional Services: From Out-of-the-Box to Outside-the-Box!. Meeting increased demands of today\'s business world. Cross Professional Services. CROSS TELECOM ACQUIRES AMERICAN COMMUNICATION TECHNOLOGIES.
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Minnesota-based, national voice and data integrator adds professional service expertise as well as
customized software solutions development through acquisition
BLOOMINGTON, MN, Jan. 5, 2007 – Cross Telecom, a national provider of integrated voice, data, IP
telephony, wireless, security and professional services solutions, today announced that it has acquired
Orlando-based American Communication Technologies, Incorporated. (commonly known as ACT). The
combined company retains the Cross Telecom name and will maintain its headquarters in Minnesota.
ACT employees will be retained as Cross employees and will continue to serve current and future
customers from the existing Orlando office.
The acquisition will provide Cross with an even more extensive product and services portfolio as ACT’s
capabilities extend the entire range of contact center and communication disciplines. Although a standard
Avaya integrator, ACT’s expertise includes the development of customized software and applications as
well as post implement training and support.
Is one of Avaya’s leading implementation partners for Avaya Proactive Contact Solutions? And deployed the beta test system fo ISC.
Has been deploying Modular Messaging since R1.0 and did one of the first with Avaya?
Is an Avaya Platinum DevConnect Partner?
Designed and implemented the first Contact Center Express (CCE) in North America, and since that time has implemented more seats of CCE than anyone else?
Has a team member that leads our Voice Portal charge and has been implementing self service since BEFORE the Conversant product?Fun Facts
Has performed numerous multi-site contact center optimization studies, resulting in world class Call Center design and implementation?
Has 70 dedicated employees?
Has been helping customers reach their business goals, with solutions to fit their needs, since 1994?
Implemented over 1,400 jobs last year?
Has a Contact Center heritage that extends over 20 people and 150 years of experience?…more Fun Facts
Network Integration Solutions
Contact Center Solutions
Data Networking Solutions
Pre and Post Sale Services
Development of Customized Software and Applications
Training and Support
A company which provides registration services for small technical colleges needs a way to optimize their business processes and differentiate themselves from their competitors
A global outsourcer for Call Centers required a system which could integrate offsite hosted IVR data with their enterprise call center for use in screen-pop and other CTI functions.
Cross Proservices (formerly ACT) was engaged to develop a custom solution which would provide a flexible and scalable solution which could be utilized in many diverse environments. The Customer’s Call Center network included multiple sites, countries, IVR hosts, and serviced multiple end customers. The Customer required a variety of data elements for use in screen-pop, integrated reporting, and integrated call recording. The solution implemented included the following components:
The solution has been deployed to 5 sites so far with more in the works. The flexibility of the solution allowed each site to choose which data elements were specific to them, and which integration points were most useful to their business needs with minimal configuration changes.