Benchmarking. Chapter 8 By: Anitha Veerpaneni, Kristie Winnett, and Danielle Steibel. Benchmarking. Focus Questions What is your definition of benchmarking? Why is benchmarking important?. Benchmarking. According to the text benchmarking is:
By: Anitha Veerpaneni, Kristie Winnett, and Danielle Steibel
“systematic search for best practices, innovative ideas, and highly effective operating procedures”
It constantly challenges your organization to improve, and to set new goals and objectives
Six Techniques for Benchmarking
Weaknesses of Benchmarking
Besterfield, D., Besterfield-Michna, C., Besterfield, G., & Besterfield-Sacre, M. (2003). Total Quality Management (3rd ed.). Saddle River, New Jersey: Pearson Education.