LMS for Customer Training | Customer Service Training

1. Customer Service Training Customer Service Should Not Be Department, It Should Be The Entire Company https://softwarecustomertraining.com/

2. How it Works:- The Software Customer Training team has developed a unique, enterprise level eCommerce and business learning and training management system. It is designed so that anyone can successfully use it without any special IT configurations or complicated and expensive hardware setup. We spent over 10 years perfecting this system and have 650 companies worldwide who we are proud to say have earned their business month in, month out. https://softwarecustomertraining.com/

3. Software Customer Training We can help We understand. It can be paralyzing with so many decisions to make. Here’s what we suggest. Whether you’re implementing customer training, employee training or something in between, we can help. Create and Launch quick product Get one of the most powerful extended enterprise learning management platforms complete with API’s, SSO,authoring, quizzing, surveys, discussion boards, training paths and more. Digital Training Ecommerce Whether you’re looking to train staff, educate users, develop lasting customer relations or just take over the world of digital ecommerce, we have the best enterprise- level ecommerce platform for you. https://softwarecustomertraining.com/

4. Who is the customer? Commuting Students Internation al Students Faculty customer? Future Students Staff Community Members Residential Students University Guests https://softwarecustomertraining.com/

5. Customer Service Basics • Your stress level affects your ability to serve others effectively. • Customer perceptions, satisfaction and complaints MATTER to us. • We must close the customer service gap. • There are critical customer service areas and mistakes. https://softwarecustomertraining.com/

6. The Customer Service Gap EXPECTED SERVICE Customer Service Gap PERCEIVED SERVICE https://softwarecustomertraining.com/

7. Perceptions of Customer Service For your customers, perception is reality! • Perceptions are created at every contact. • Perceptions are dynamic and individual; perceptions change moment to moment and from person to person. • Assess perceptions of customer service by asking: – How do my customers see me? • How do I know they see me this way? • How do I want them to see me? – How do I see my service? https://softwarecustomertraining.com/

8. Where are the Critical Customer Service Moments? Everywhere! • Primacy: The first contact leaves a powerful impression. – Visual- front office space – Verbal- greeting • General tone of conversation • Recency: The last contact leaves a lasting impression. – Result: Did the customer get what they expected? – What was the last interaction…? https://softwarecustomertraining.com/

9. Critical Customer Service Areas in Most Offices Stay consistent during hectic and slow times. • Phone call after phone call • Face-to-face contact with student after student. • Mail, mail and more mail • Form after form to be processed Not all customer service moments are equal. What do you think they will remember most? https://softwarecustomertraining.com/

10. Focus on Satisfaction over Service • Each student deserves to be treated as unique • How customers rate service providers: – Reliability: Deliver as promised – Responsiveness: Positive, prompt and polite – Empathy: Care, concern and consideration – Tangibles: Quality, appearance and ease – Assurance: Courtesy, respect, helpful and knowledgeable https://softwarecustomertraining.com/

11. Software Customer Training CONTACT US https://softwarecustomertraining.com/ Made Quick And Easy https://softwarecustomertraining.com/