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NHS inform and beyond… Delivering Health Information Services for Scotland

NHS inform and beyond… Delivering Health Information Services for Scotland. Lynne Huckerby Head of Health Information Services, NHS 24 Arlene Campbell National Partnership Manager Health Information Services, NHS 24. Health Information Services.

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NHS inform and beyond… Delivering Health Information Services for Scotland

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  1. NHS inform and beyond…Delivering Health Information Services for Scotland

  2. Lynne HuckerbyHead of Health Information Services, NHS 24Arlene CampbellNational Partnership ManagerHealth Information Services, NHS 24

  3. Health Information Services

  4. www.nhs24.comSupports: National campaigns, crises, symptomatic enquiriesand the unscheduled careservice.

  5. Care Information Scotlandwww.careinfoscotland.co.ukHelpline Number: 08456 001 001Care Information Scotland is a telephone and website service providing information about careservices for older people living in Scotland

  6. Scotland’s National Health Information Service

  7. Online (Inc. online enquiries) Telephone Face to Face Digital TV

  8. SUB HEADING TO BE

  9. Website Performance

  10. Telephone • NHS inform: 0800 22 44 88 (anonymous) • Health Information Advisors • General health information enquiries - Illnesses / Conditions - Treatments - NHS Services - Current Health Issues - Support Service Directory

  11. Call Performance

  12. Developments

  13. http://lookinglocal.gov.uk/digitv/cds/nhsscotland/Netgem/home.htmlhttp://lookinglocal.gov.uk/digitv/cds/nhsscotland/Netgem/home.html NHS Scotland services on Sky: Go to Channel 539 (Community Channel) and Press RED NHS Scotland services on Virgin: Press Home, Choose Interactive (7), News & Info, Looking Local (6)

  14. Download the iPhone app from iTunes: http://itunes.apple.com/gb/app/looking-local/id409806455?mt=8 Mobile Internet & Nintendo Wii: lookinglocal.gov.uk/nhsscotland/

  15. Social Media Channels Facebook http://www.facebook.com/nhsinform Twitter http://twitter.com/NHSinform Blog http://blog.nhsinform.co.uk/

  16. Partnership and Engagement

  17. ‘Face to Face’ information provision NHS inform will support a co-ordinated approach to the delivery of health information at a local level.

  18. Why ‘Face to Face’? • People still value face to face interaction. • Trust • Personalised approach • Appropriate situation __________________________________________________ - Health Board (Special / Regional) - GP’s - Information Centres / support points - Pharmacies - Citizens Advice Bureaux - Libraries - Voluntary Sector

  19. Partnership and Engagement (Pilots) • CAB Health Information Worker Pilot • Your Community Your Health • West Glasgow CHCP: Volunteer Peer Health Mentor Pilot • Shetland and Glasgow – Information Support Role Projects • Neurology Pilot

  20. An Evolving Service NHS inform is a continuously evolving service, in order to remain current, relevant and to provide the widest range of quality assured information and signposting.

  21. Evaluation • Programme of evaluation • Experience of using service • Professionals • Public  Developments

  22. Opportunities ?

  23. Email us nhs.inform@nhs24.scot.nhs.uk Head of Health Information Services Lynne.Huckerby@nhs24.scot.nhs.uk National Partnership Manager Arlene.Campbell@nhs24.scot.nhs.uk

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