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Getting started with PC hardware support

Getting started with PC hardware support. Unit objectives Identify the external components of a PC Distinguish between hardware, software, and firmware Describe troubleshooting models. Topic A. Topic A: Computer components overview Topic B: Hardware, software, and firmware

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Getting started with PC hardware support

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  1. Getting started with PC hardware support Unit objectives • Identify the external components of a PC • Distinguish between hardware, software, and firmware • Describe troubleshooting models

  2. Topic A • Topic A: Computer components overview • Topic B: Hardware, software, and firmware • Topic C: Troubleshooting models

  3. External components Monitor Speaker Case Keyboard Mouse

  4. Internal components CD-ROM drive Power supply Floppy drive CPU/fan Adapter Hard drive Motherboard

  5. Activity A-1 Identifying external components of a PC

  6. Notebook computer Monitor Keyboard Touchpad

  7. Activity A-2 Identifying the components of a network computer

  8. Topic B • Topic A: Computer components overview • Topic B: Hardware, software, and firmware • Topic C: Troubleshooting models

  9. Hardware • Physical components: • Monitor • Printer • CD or DVD drive • CPU processing chip

  10. Software • Instructions processed by CPU • Operating system • Word processors • Spreadsheets • Graphics editors

  11. Firmware • Software stored on a chip • Software written permanently or semi-permanently to a computer chip

  12. Activity B-1 Comparing hardware, software, and firmware

  13. Topic C • Topic A: Computer components overview • Topic B: Hardware, software, and firmware • Topic C: Troubleshooting models

  14. Troubleshooting models • CompTIA A+ troubleshooting model • CompTIA Network+ model • Novell network troubleshooting model • The ASID model

  15. Basic stages of troubleshooting • Back up data • Divide and analyze • Verify • Research • Document

  16. CompTIA A+ model • Identify • Analyze • Test • Evaluate • Document

  17. CompTIA Network+ model • Identify the exact issue • Re-create the problem • Isolate the cause • Formulate a correction • Implement the correction • Test the solution • Document the problem and solution • Provide feedback

  18. Novell troubleshooting model • Try some quick, obvious fixes • Gather basic information • Develop a plan • Execute your plan • Verify user satisfaction • Document the problem and solution

  19. The ASID model • Acquire • Simplify • Implement • Document

  20. Documentation • Paper vs. software • Organization scheme • Level of detail

  21. Microsoft Knowledge Base • Problem and solution references • Download patches and new releases • Explanations for many Microsoft error messages • URL is support.microsoft.com • Print articles or save articles for later reference

  22. Activity C-1 Troubleshooting problems

  23. Unit summary • Identified the external components of a PC • Distinguished between hardware, software, and firmware • Described troubleshooting models

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