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Putting Patients First by Reducing Administrative Tasks in Health Care: A Position Paper of the American College of Physicians March 30, 2017 ACP Medical Practice & Quality Committee Chair, Robert McLean, M.D., FACP. Disclosure of Financial Relationships. Robert McLean, M.D., FACP.
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Putting Patients First by Reducing Administrative Tasks in Health Care: A Position Paper of the American College of PhysiciansMarch 30, 2017ACP Medical Practice & Quality CommitteeChair, Robert McLean, M.D., FACP
Disclosure of Financial Relationships Robert McLean, M.D., FACP Has no relationships with any entity producing, marketing, re-selling, or distributing health care goods or services consumed by, or used on, patients. Practicing Internist/Rheumatologist Northeast Medical Group of Yale New Haven Health System Medical Director of Clinical Quality New Haven, Connecticut
1990 Definition of Hassle Factor from ASIM • The increasingly intrusive and often irrational administrative, regulatory review and paperwork burdens being placed on patients and physicians by the Medicare program and other insurers.
Goal of policy paper • Analytic approach • Defining administrative tasks • Comprehensive, cross-cutting approach • Identifying Consequences • Recommendations to reach solutions
Paper Outline • Framework for analyzing administrative tasks • Sources: External vs Internal • Intents of the tasks • Impacts of the tasks • Solutions
External Sources of Administrative Tasks • Public and Private Payers • Government Entities and Oversight • Oversight by Private Entities • Vendors and Suppliers • Other Healthcare Organizations • Measurement of Patient Experience and Evolving Consumer Experience
Internal Sources of Administrative Tasks • Inefficient Workflow • Lack of Effective Team-based Care • Inability to use Technology Effectively and Efficiently
Intents of Administrative Tasks • Provision of Payment • Ensuring Care is High-Quality & Safe • Reduction of Excess Utilization, Fraud & Abuse • Ensuring Financial Security & Profit for the Entity • Lacking Clear Intent
Sidebar: Responsibility as Stewards Physicians have a responsibility to practice effective and efficient health care and to use health care resources responsibly. Parsimonious care that utilizes the most efficient means to effectively diagnose a condition and treat a patient respects the need to use resources wisely and to help ensure that resources are equitably available. -ACP Ethics Manual
Impacts of Administrative Tasks • Billing & Insurance-Related Activities • Measurement & Reporting Impacts • EHR/Health IT Impacts • Impact on Clinical & Patient Care • Impact on Physician Satisfaction -Burnout
Solutions • With classifying the Whats and Whys, we can more clearly provide solutions…
Solutions Continued… ACP Policy Recommendations: • Stakeholders who develop or implement administrative tasks should provide financial, time, and quality of care impact statements for public review and comment. • Tasks that cannot be eliminated must be regularly reviewed, revised, aligned and/or streamlined with the goal of reducing burden • Stakeholders should collaborate to aim for performance measures that minimize unnecessary burden, maximize patient- and family-centeredness, and integrate measurement of and reporting on performance with quality improvement and care delivery • Stakeholders should collaborate in making better use of existing health IT, as well as develop more innovative approaches. • As the US health care system evolves to focus on value, stakeholders should review and consider streamlining or eliminating duplicative administrative tasks • Rigorous research is needed on the impact of administrative tasks on our health care system • Research on and dissemination of evidence-based best practices to help physicians reduce administrative burden within their practices and organizations
Figure 2: Taxonomy of Administrative Tasks External to the Practice & Health Care Environment Legend: Each circle indicates a characteristic of an administrative task Administrative tasks in these categories are worthwhile Administrative Tasks in these categories require careful consideration of alternatives ? Administrative tasks in these categories should be eliminated