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Lahore Electric Supply Company Limited. 2 nd Workshop on Power Sector Reforms. WAPDA House Auditorium Lahore. 11 th & 12 th November | 2010. SCHEME OF PRESENTATION. Service Territory Consumer Profile Stakeholders Company Level KPIs & Initiatives

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Lahore electric supply company limited

Lahore Electric Supply Company Limited

2nd Workshop on Power Sector Reforms

WAPDA House Auditorium Lahore

11th & 12th November | 2010


Lahore electric supply company limited

SCHEME OF PRESENTATION

  • Service Territory

  • Consumer Profile

  • Stakeholders

  • Company Level KPIs & Initiatives

  • Stakeholders’ Major Obligations as per Performance Contract

  • Performance Management System

  • Performance Contract & Its Effectiveness

  • Review of KPIs for 1st Quarter, ending September 2010

  • AMR Pilot Project – At Consumer End

  • Benefits of AMR Pilot Project

  • AMR Project – Requirements

  • Future AMR Projects: -

    • AMR at CDP, GRID, FEEDER

    • AMR on RF Mesh at Consumer End

Lahore Electric Supply Company Limited


Lahore electric supply company limited

SERVICE TERRITORY

FESCO

Nankana

0.11 M

GEPCO

Sheikhupura

1. 91 M

0.40 M

0.41 M

0.38 M

MEPCO

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Category wise Comparison

Ending JUN-2010

Consumers

Revenue

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Category wise Comparison

Ending JUN-2010

Consumption

Revenue

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Stakeholders

  • Customers

  • Employees

  • Suppliers

  • Contractors

  • Regulator

  • Government

  • Lenders

  • Community

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Company Level KPIs & Initiatives

1Operational & Commercial Performance 40% AMR, ERP, SBU

Operational & Commercial Performance 40%

Capital Expenditure Project

Implementation 15%

Human Resource Management 10%

Customer Relations Management 5%

Financial Performance 20%

S

B

U

Employee Safety 10%

ERP

Oracle Financials

CIBS

Customer Info & Billing System

SBU

Strategic Business Unit

2Financial Performance 20% Oracle Financials,

CIBS,SBU

ERP

Monitoring of Safety Items Oracle MM

Safety Policy & Trainings, Awareness Workshops

ERP

Oracle Financials

ERP

Oracle Projects

ERP

Oracle MM

CIBS

Customer Info & Billing System

Call Center

(118)

3Capital Expenditure Project Implementation 15% Oracle Financials & Oracle Projects , MM

ERP

Oracle HRMS

Review of Business Processes,

JDs, KPIs

4Customer Relations Management 5% CIBS, Call Center

[

AMR

CDP, GRID, FEEDER

Line Losses 15%

New Connection 2%

Cash – In – Transit 8%

Capitalization (A-90 Form) 5%

Officer’ Strength -Occupancy Ratio 2%

5Human Resource Management 10% Oracle HRMS, BPR, JDs & KPIs

Collection Ration 15%

CIBS/Online Banking

Customer Facilitation 1%

Operation & Maintenance12%

Capital Expenditure 10%

Staff’ Strength - Occupancy Ratio 2%

6Employee Safety 10% Safety Stock from Oracle MM, Workshops/Train.

Transformer Failure Rate 2%

Oracle ERP (MM)

Efficiency of Supply Complaints Resolution 1%

  • STG 5%

  • DOP 2%

  • ELR 2%

  • RE 1%

Resolution of Disciplinary Cases 2%

Line Failure Rate – Below 20 Minutes 2%

AMR

(CDP,GRID,FEEDER)

Call Center

Efficiency of Billing Complaints Resolution 1%

%age of Officers Trained 2%

Line Failure Rate – Above 20 Minutes 2%

%age of Staff Trained 2%

Lahore Electric Supply Company Limited

CIBS,

AMR (Cons. end)

Defective Meters 4%


Lahore electric supply company limited

Stakeholders’ Major Obligations- As per Performance Contract

GOP Support & Obligations

Company Obligations

Employee Obligations

NEPRA Obligations

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Performance Management System

Cascading of Performance Contract

  • Business Process Re-engineering

Operation &

Customer Services

  • Review of Job Descriptions (JDs)

Financials

  • Linkage of KPIs with Proposed JDs

Projects

  • Revised HR Polices / Procedures

Organization Development

Cascading of Perf. Contract

  • Performance Evaluation Criteria

Information

System

  • Targets Setting

Human Resource

  • Signing of Revised / New Contracts

Employee Safety

  • Rewards & Penalties

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Performance Contract & Its Effectiveness

MW&P Vs CEO

Signed

CEO Vs Functional Heads

Functional Heads Vs SEs

SEs Vs

DCM

DDT

XEN

In Progress

XEN Vs SDOs

  • SDOs Vs LSs

Maintenance

Recovery

Meter Reading

Complaint

Individual Employee Level

  • Very Good Tool to Align All the Employees to the Company Objectives & Targets

  • For Its Effective Implementation, Job Description of Each Employee Needs to be Reviewed & Related KPI

  • should be embedded in Job Description.

  • USAID/IRG Has Been Requested to Provide Assistance for Development of Performance Measurement System

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Performance Contract Targets & Results for 2010-11 (1st Quarter)

Operational & Commercial

69%

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Performance Contract Targets & Results for 2010-11 (1st Quarter)

Financial Performance

100%

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Performance Contract Targets & Results for 2010-11 (1st Quarter)

Capital Expenditure Project Implementation

67%

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Performance Contract Targets & Results for 2010-11 (1st Quarter)

Customer Relations Management

90%

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Performance Contract Targets & Results for 2010-11 (1st Quarter)

Human Resource Management

70%

Employee Safety

Lahore Electric Supply Company Limited


Lahore electric supply company limited

AMR Pilot Project

Delhi Gate-Feeder

Server at

America

AMR

Server

MDI

Internet

(DSL)

Internet

Mesh

Gateway

LESCO Shad Bagh

Sub Division Office

Single Phase

Meter

Three Phase

Meter

Firefly

Repeater

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Installation of AMR Meters On 11-KV Delhi Gate-3 Feeder

Note: - All the AMR Meters are functioning properly

11 KV Dehli Gate-3 Feeder from 132 KV Badami Bagh G/S

48 No. Independent T/F

10 No. General Duty Distribution T/F

48 No. Domestic

156 No. Commercial

136 No. Industrial

B-1

9 No. Industrial

B-2

1 No.

B-3 Connection

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Benefit of AMR Pilot Project

Lahore Electric Supply Company Limited


Lahore electric supply company limited

AMR Project – Requirements

Lahore Electric Supply Company Limited


Lahore electric supply company limited

AMR Proposed Project at CDP, GRID, FEEDER

Transmission Lines 132KV

LESCO MIS

NEPRA

MIS

Server

AMR

Server

LESCO

Network

LESCO Grid Station

GPRS Cloud

With VPN

TCP/IP Cloud

With VPN

Modem

Feeders

Lines 11KV

LESCO User

LESCO User

LESCO USER

Lahore Electric Supply Company Limited


Lahore electric supply company limited

AMR Future Strategy on RF Mesh

at Consumer End

Regulatory Authority

MW&P

Gateway

MDI

MDI

Wi-Fi

LESCO MIS

Wireless

Ethernet

Router

AMR

Server

Billing

Server

Single Phase

Meter

Single Phase

Meter

LESCO Sub Division/

Division/RO Office

LESCO

Network

Firefly

Three Phase

Meter

Three Phase

Meter

Firefly

Repeater

Gateway

Wireless

Router

LESCO Sub Division/

Division/RO Office

LESCO Office/User

LESCO Office/User

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Financial Summary – 1st Quarter, 2010

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Thanks

Lahore Electric Supply Company Limited


Lahore electric supply company limited

RECORDED LOAD OF DIFFERENT CATEGORIES OF 11KV FEEDERS UNDER LESCO FROM DEC-2009 TO JUNE-2010

* Tentative load required for Industrial & Commercial Sectors with zero load shedding round the clock.

Lahore Electric Supply Company Limited


Lahore electric supply company limited

ADDITIONAL LOAD REQUIRED FOR ZERO LOAD SHEDDING ON DEDICATED & DOMINATED INDUSTRY

* For zero load shedding to industrial sector in LESCO areas.

Lahore Electric Supply Company Limited


Lahore electric supply company limited

ADDITIONAL LOAD REQUIRED FOR ZERO LOAD SHEDDING ON COMMERCIAL, DEDICATED & DOMINATED INDUSTRY

* For zero load shedding to commercial, dedicated & dominated industry in LESCO areas.

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Remittance To CPPA – Current Procedure

Consumers

Collection in Bank Branches

HBL

UBL

ABL

MCB

Others

HBL ESCROW Agent

Taxes/

Duties

SPPs

D.M.

CPPA

Lahore Electric Supply Company Limited


Lahore electric supply company limited

Settlement with CPPA – Proposed Mechanism

Purchase of Power

From CPPA (100%)

Billing

  • Limitations

  • Individual bank may not be able to have more exposure on power sector

  • Heavy collateral may be required by the bank

  • Additional financing cost

Consumer

(76%)

To GOP

Subsidy (24%)

L/C Arrangement (subsidy)

24% GOP with CPPA

100% Payment

to CPPA

Through L/C

Net of Subsidy

L/C Arrangement

76% LESCO with CPPA

Collection in

Escrow A/c

Daily Basis

Taxes/

Duties

SPPs

D.M.

Credit Line with Banks

To meet Seasonal Variations

Lahore Electric Supply Company Limited


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