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RMUTK2M

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RMUTK2M

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    1. RMUTK2M ??.???????? ?????????????

    11. Opportunity !

    13. Knowledge Assets (KA)

    15. KM Life Cycle

    16. Which Enabler to use?

    17. KM “Transactions”

    30. KM model from K. Dalkir, KM in Theory and Practise

    31. “In an economy where the only certainty is uncertainty, the one sure source of lasting competitive advantage is knowledge” I. Nonaka (1995)

    32. Theoretical KM model Nonaka and Takeuchi spiral model Choo KM model Wiig model ?????????????????????????????? Intelligent Complex Adaptive System Models of KM (ICAS)

    33. Nonaka and Takeuchi KM model

    34. Nonaka and Takeuchi KM model ?????????????????????????????????? (Knowledge spirals) ?????????????????????????????????????????? (Tacit Knowledge) ?????????????????????????? (Explicit Knowledge) ??????????? ???????????????????????????????? ? ?????????????????

    35. ?????????????????????????????????????????????????????????????????????????????????? ?????????????????????? Japan: ???????????????????????????????, ???????????????????? ??????????????????????? ????????????????????, ?????? (???????????????????????????????????????????) ????????????????, ???????

    36. ??????????????? KM: ????????????????????? ??????????????????????????? ?????????????????????(explicit)

    37. Nonaka and Takeuchi spiral model ????????????????????? (Knowledge creation process) ?????????????? (Knowledge Conversion) ??????????? (Knowledge spiral)

    38. Knowledge creation process ??????????????????????????????????????? ????????????????????????????????????????? ?????????? ??????????????????????????????????????????????????????????????????????????????? ????????????????????? ???????????????????????????????????????????

    39. Knowledge conversion ???????????????????????? 4 ???????????????????? “SECI” Socialisation: ?????????????????????????????????????????????????? (tacit to tacit knowledge) Externalization: ?????????????????????????????????????? ? ???????????????????????? (tacit to explicit knowledge) Combination: ??????????????????????????????????????????? (explicit to explicit knowledge) Internalisation: ??????????????????????????????????????????????????????????????????????????????? Tacit Knowledge (explicit to tacit knowledge)

    41. Knowledge conversion process Socialization (Tacit to Tacit) : ????????????????????????????????????, ???????????, ?????????? EX. Honda Com. Brainstorming Camp, Knowledge Café Externalization (Tacit to Explicit) ????????????????????????????????, ??????, ??? ?????????????????????????????, ???????????, ????????????????????? ? ???????????????????? (Content Management Systems)

    42. Knowledge conversion Combination (Explicit to Explicit ) ????????????????????????????????????????? ????????????????????????, ?????????????????????????????? Explicit ????????????? ???????????????????? EX. Krafts Com. ????? POS ????????? POS ?????????????????????????????

    43. Knowledge Conversion: Internalization ????????????????????????????????????????????????????????????????????????????????????????? ?????????????????????? ???????????????????????????????????????????????????????? (mental model) ?????????????????????->???????????????? (broaden knowledge)-> ??????????? ->????????????? (reframe knowledge) ??????????????????????????

    44. Knowledge Conversion Internalization (Explicit to Tacit) Case GE ?????????????????????????????????????????? ?????????????????????????????????????????????? ?????????????????????????????????????????????

    45. ???????????????? (Knowledge spiral) ?????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????? tacit ????????????????? explicit ?? 4 quadrants ??????????????????????????????????????????????????????? ???????????????????????????????????????????????? ??????? ?????????

    47. Knowledge spiral 2 ??????????????????? Externalisation Internalisation ???????????????????????????????????????????????

    48. Knowledge spiral ???????????????????????????????????????? (knowledge spiral) ??????????????????????????????????????????????????????? ???? ???? ??? ???????????

    49. Knowledge spiral ?????????????????????????????????????????????????????????????????????????????? ?????: ?????????????????????????????????????? (Intention: to goal) ??????????????: ??????????????????????????????????????????????????????????? (Autonomy ) ????????????????????????????????????: ????????????????????????????????????????????????????????????? (Fluctuation and creative chaos:)

    50. ?????????????????????????????????????????? ??????????? (Redundancy): ????????????????????????????????????????????????? ????????????????????????????.???????????????? ?????????????????????????????????????: (Requisite Variety) ????????????????????????????????????????????????????????? ?????????????????????????????????????????????? Knowledge spiral

    51. Choo KM model

    52. Choo’s model ???????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????

    53. Sense making- ??????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????????

    54. ???????????????? (Knowledge creating) ???????????????????????????????????????? ???????????? ????????? ??????????????????????? ???????????????????????????????????????????????????? ??????????????????????????????

    55. ??????????? (Decision making) ?????????????????????????????????????????????????????????????????????????????????????????? ???????????????? ???????????? ???????? (game theory) Garbage can model (GCM) Bounded rationality theory-BRT (Simon 1957),

    56. GCM GCM ????????????????????????????????????? ????????? ??????????????????????????????????????????????????????????? ??????????????????????????? ??????????? ??????????? ???????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????????????

    57. “ ?????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????????????????????????????????- ?????????????????????????????????????????????????????????????????????????” Bounded Rationality T: Simon (1957)

    58. ????????? Simon ?????????????????????????????????? ???????????????????????????????????? ??????????????????????????????????????????? ???????????????????????????????????

    59. ????????????????????????????????????????????????????????????????? ??????????????????, ?????????????, ?????????? ???????????????????????????????? ??????????????????????????????????????????????????? ????????????????????????????????????????????, ????????????? ????????????????????? rules of thumb ?????????????????? Bounded Rationality T

    61. Wiig model

    62. Wiig KM model ???????????????? ??? ???????????????????????????????????????????????????????????????? ??????????????????????????????????????????????????, ???????????????????????? ????????????????????????????????

    63. ???????????????? ????????????????????????????????????????? ?????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????????????????? Wiig KM model (1993)

    64. ?????????? (Completeness) ???????????? (Connectness) ????????????? (Congruency) ????????????????????? (Perspective and purpose)

    65. Completeness: ?????????????? ??????????????????????????????????????????????????????????????????????? (?????? ???? ??????????) Connectness: ????????????? ??????????????????????????????????????????????? ?????????????????????????, ??????????? ??????????????????

    66. ??????????????? (Congruence): ???????????, ???????, ???????, ??????, ?????????? ????????????????????????????????????????????????????????????????????????????? ???????????????????????????????? (Perspective and purpose): ????????????????????????????????????????????????????? ???????? ????????????????????????????????????????????

    67. Semantic networks ????????????????????????????????????????????????????????? ????????????????????????????????????????????????? object ??????????? ?????? Semantic network

    68. Driving CommuteDriving Commute

    73. WIIG KM MODEL — DEGREES OF INTERNATIONLIZATION

    74. Three forms of knowledge ?????????????? ??????????????????? ????????????????

    75. Forms of knowledge ?????????????? (Public knowledge) : ??????, ????????, ?????????????????????????? ???? ???????, ???????? ??????????????????? (Shared expertise): ???????????????????????????????????????????????????? ??? ??????? ??????????????????????? ?????? ??????????????? ??????????????? (Community of practice)

    76. ???????????????? (Personal knowledge): ????????????????? ?????????????????????? ?????????????? tacit ???

    77. Types of Knowledge ??????????????????????????? (Factual knowledge) :??????, ??????, ??????? ?????????????????????? (Conceptual knowledge) :????, ???????, ??????? ????????????????? (Expectation knowledge) :???????????, ?????????, ???????????, ???????????????? ??????????????????????? (Methodological knowledge): ???????????????????, ????????????????? ???????????? ??????????????????????????????

    78. THE WIIG KM MATRIX

    80. Intelligent Complex Adaptive System Models of KM

    81. ICAS (Intelligent Complex Adaptive System) model of KM ICAS ???????????????????????????????????????????? ????????? “????????????” Viable system model (VSM) – ????????????????????????????????????????????????????????? ??????????????????????????????????????????????, ?????? ?????????????????????? (autonomous) ??? viable ???????????

    82. CAS (Complex Adaptive System ??????????????????????????) David Snowdon, IBM “????? CAS ???????????????????? sense-making model ????????????????????????????????????????????????????????????????????????????????????????? ?????????????????????????????????????????? ???????????? ???????????????????????????????????

    83. ICAS model ????????????????????????????????????????, ????????????????????????????????????????????????????????????????????????? ? ????????????

    84. ICAS components ?????- self organized ??????? ?????????????????????????????????? ???????????????? ??????? : most valuable resource ?????????? (Experience) ??????????? (Judgment) ????????????????? (Insight) ????? (Context) ????????????????? (Right information)

    85. Key process in ICAS KM model ?????????? (Understanding) ????????????????????????(Creating new ideas) ??????????? (Solving Problems) ??????????? (Making Decisions) ?????????????????????????????????????

    86. ???????????????????????????????????? ?????????????????????????????????????? (Organizational intelligent) ????????????????????????? (Shared purpose) ??????????? (Selectivity) ?????????????????????? (Optimum complexity) ???????????????????? (Permeable boundary) ??????????????????????? (Knowledge centricity) ????????? (Flow) ???????????????????? (multidimensionality)

    87. Organizational intelligent ???????????????????????????????? ??????????????????? ????????????????????????????????????? ???????????????? ICAS ?????? Perceive, interpret, response to environments to meet goals and satisfied stakeholders

    88. ??????????? (Selectivity): ??????????????????????????????????? ?????????????????????????????????????????????? ????????????????????? ?????????????????????????????????????????????????????????? ???????????????????? (Knowledge centricity) : ??????????????????????????????????????????????????????????????????????? ????????????????????????????????????

    89. ???????????????? (Permeable boundaries) ??????????????????????????????????????? ???????? (Multidimensionality) ??????????????????????????????????????????????????????, ??????, ?????????????????????????????????????????????

    90. ?????????? (sharing) ?????????????????????????????????????????????????????????????????????????????? ???????????????????????? (Optimum complexity): ???????????????????????????????? (????????????????????????????????) ????????????????????????????????????????????????

    91. ????????????? (Creativity) : ????????????????????????????? ?????? ?????????? ??????? ?????????????????????????????? ???????????????????????????????

    93. Thank You

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