innovative

1. innovative Mynd Solutions fast growth integrating technology pan India Awarded as the top emerging company under the category “EMERGE GROWTH” for the year 2009-10 by NASSCOM ISO 27001:2005 Certified

2. Exceeding Our Client Expectations GOVERNMENT OF KARNATAKA

3. Service Offering

4. Vendor Management • SLA focused approach for electronic management of vendor invoices (eInvoice)- • Electronic Work-Flow- To get on-line invoice approval from User Departments as per agreed Turn Around Time (TAT)- avoid physical movement of invoices from one Desk/Department to another [reduced paper work] • Automation, web-access to user departments- To enter details & track same in Document Management System (DMS) with enhanced security features and audit trail • (DMS is a proprietary software of Mynd Solutions and offered on Software as a Service (SAS) basis to the client Company) • To collect invoices of vendors [Electronic/Image] • To send automated confirmation to vendors on receipt of invoices- [Email] • Auto Alerts to user departments for approval of invoices • Track and control in time processing and payment transfer to vendors- [MIS and on- line Reports] • To send automated confirmations to vendors on payment [E-mail/SMS] • Vendor query management- [E-mails/Phone-Calls] Scope Focus on Vendor related services- • To meet the Service Level Agreement (SLA) of the Client Company with the Vendors- in time payments • Single point of contact for Vendors Help Client Company to meet SLA • To control internal Turn Around Time (TAT) of various Departments involved in Accounts Payable Work Flow Process • To enhance goodwill of the client Company and help in meeting long-term business objectives • Provision of best services to the client Company and Vendors for better relationship and coordination Automation and latest control techniques • Use of latest automation techniques and software for speed and accuracy Automation Delivery

5. Capitalization Process •  Process • Creation of location Ids in sync with client • CWIP (Capital work-in-progress) analysis to initiate capitalization process • Provisional Capitalization (in cases where information is not available in SAP) • Capitalization process for a particular month would be completed on a pre-decided date in subsequent month • Inter circle asset transfer activity based on receipt of information • Deliverables • Circle wise detail of different assets capitalized during a particular month and amount capitalized on pre-decided date • Break-up of different assets lying in CWIP at the end of a particular month on a pre-decided date • CWIP Ageing Report on monthly basis • Quarterly assets transferred in/transferred out report with updated Gross Block and Accumulated Depreciation • Fixed Assets Register (FAR) • Depreciation schedule • FA reporting

6. Receivable Management- Billing and Collection • SCOPE • Timely Dispatching of Payment request Invoices raised to Customers. • Reminders (Letters/Mails/Telephonic) on the due dates to the customers. • Resolution of the customer queries in timely and proper manner. • Ensuring Collection in time & Keeping the DSO in control • Identification of AR process gaps and implementation of corrective steps. • Refining/redefining the current practices wherever possible to run the AR process best suited to Client environment PROCESS Process integrated to Mynd proprietary Software Process Outline • Raising Payment request Invoices • Dispatch of Invoice/ payment request Invoices to customer • Initiating Follow up with customers for payment • Maintaining Follow up trail and sending reminders to customers • Resolution/Escalation of queries received from Customers • Collections • MIS Key Performance Indicators for Mynd Solutions • Control over DSO days through collection and reduced process gaps • Timely resolution of queries posted at Helpdesk with a Log record • Maintenance of PPV MIS in the prescribed format • Collection watch – No AR in past due category without justifiable reasons

7. Physical verification • Construction of existing data-FAR. • Compilation of site wise asset register. • Break up of FAR into line items with single qty. • Reconciliation of data • Physical Verification and Tagging of fixed assets using bar codes. • Digital photographs of assets verified • Reconciliation of physical verification reports vis-à-vis FA register. • Way Forward - recommendations • Uploading of FA register in ERP system. • Closing statement

8. HRIS Function • HRIS- Gives three key process dimension • Integrated Processes • Complete life-cycle management from acquisition to separation • Completely automated, self-service driven processes • Eliminates wastages and costly slip-ups by inter-linking each process with related ones • Best-practice driven processes • Brings best practices to each HR process • Optimized Processes • Eliminates administrative overheads on HR and ensures leaner HR teams and a scalable HR function

9. Payroll Administration Salary structuring & suggestions Salary Processing Ensure necessary deduction & maintain records Tracking of reimbursement eligibilities, claims and payments Tax calculations & Advice Web enabled reports Monthly Employer / Statutory compliance Annual Employer / Statutory compliance Query solving for employees within 24 Hrs. Record Keeping. Payroll processing

10. Quality Delivery Approach Process mapping & Documentation 1 Execution Excellence • End to end process mapping is done using SIPOC / Flow charts • Process documentation / SOPs to impart trainings • Regular updation of SOPs to ensure consistency in delivery • Ensuring no gaps and robust change management in place Identify process deliverables & metrics 2 • Identify process deliverables from customer SLAs i.e. TAT, Accuracy, Compliance etc • Follow metrics driven approach • Set up KRAs for all Agent / TLs / Managers in alignment with deliverables • Review process performance on metrics to ensure customer delivery Audit checklist / monitoring sheet 3 • Checklist for each activity of the process to avoid any lapses / miss outs • Prepare audit or monitoring sheet with weightages to determine scoring • Identify critical (fatal) errors for the process • Set QA score targets for each process Perform audits & monitoring regularly 4 • Conduct audits / monitoring of required samples on each process • Prepare accuracy MIS at process level & processor level to identify lapses • Focus more on new joinees / ones committing more errors Analysis audit / monitoring Scores & fix errors 5 • Analyse errors and identify training needs for processors • Address training needs immediately to fill gaps • Take corrective & preventive measures to fix and avoid re-occurrence of errors • Ensuring consistency in the delivery with least variations.

11. Please visit us @ www.myndsol.com