E mail etiquette
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E-mail Etiquette. Guidelines to Electronic Communication. Presented by Duane Shaw. Think. Etiquette. Loosely defined… the Socially accepted rules of behavior for the Internet. These Electronic Communication customs have evolved over time.

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E-mail Etiquette

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E mail etiquette

E-mail Etiquette

Guidelines to Electronic Communication

Presented by Duane Shaw

http://agebb.missouri.edu/cotf/2004/EmailEtiquette.ppt


Think

Think


Etiquette

Etiquette

Loosely defined… the Socially accepted rules of behavior for the Internet.

These Electronic Communication customs have evolved over time.

Discussion Groups, chat rooms, instant messaging share most of these rules of conduct with email.


Etiquette the basics

Etiquette – The Basics

  • Get to the point

  • Plain text is less complicated

    Use Sparingly:

  • Abbreviations

  • Smilies - Emoticons


Etiquette the basics1

Etiquette – The Basics

Continued

Meaningful “Subject” line

Use salutations

Answer swiftly

Spelling, grammar, punctuation


Etiquette the basics2

Etiquette – The Basics

Continued

  • Avoid long sentences

  • Use active instead of passive

    • Active: “We will process your application today.”

      – Passive: “Your application will be processed today.”

  • Keep language gender neutral


E mail threads

E-mail Threads

  • Include previous message when replying or answering

  • Number your points if the email is complex – makes replying easier

  • Remove part of the thread as the e-mail grows.


E mail privacy

E-mail Privacy

  • There isn’t any. E-mail is not secure.

  • Be concerned - CONFIDENTIALITY

  • Avoid sensitive information in e-mail

  • Remember an email can be forwarded to anyone without your knowledge or consent.


Flames

Flames

E-mail Flame

  • An abusive message about another person.

  • Will often personally insult somebody else's work.

  • Are quite a common occurrence on the Internet because there is very little proper policing.


Flames1

Flames

  • Use care when replying in e-mail, forums or discussion groups.

  • Your emotions do not transmit in email – recipients cannot tell you are kidding (smilies/emoticons help)

  • We can all agree to disagree


Smilies

Smilies

:-)Smiley Face

;-)Wink

:-|Indifference

8-)Eye-glasses

:-DSurprise

:-0Yell


Major don ts

Major Don’ts

  • Typing in UPPER CASE

  • Flaming

  • Sending Spam via e-mail or in chat room

  • Forwarding jokes with 200 e-mail addresses at the top of the page…

  • Large File Attachments

  • Forgetting to re-read the e-mail before sending


Other techniques

Other Techniques

  • When mass e-mailing – use the BCC field

  • Use a meaningful subject

  • Don’t forward virus hoaxes or chain letters

  • Don’t Reply To Spam


Other techniques do not overuse

Other TechniquesDo Not Overuse

High Priority

Reply to All

Delivery and read receipts


Help and assistance

Help and Assistance

http://office.microsoft.com/en-us/training/default.aspx


E mail etiquette

Questions?


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