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Process Improvement. Productivity. Level 4 Maturity. Indispensable. COMPANY CONFIDENTIAL. Operational Excellence: Imperatives.

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operational excellence imperatives

Process Improvement

Productivity

Level 4 Maturity

Indispensable

COMPANY CONFIDENTIAL

Operational Excellence: Imperatives

Create an indispensable relationship w/ customers and suppliers by listening to and fully understanding their needs and desires, incorporating them into our end-to-end process design.

5%

Incremental

Growth in

Op Income

Establish a continuous process improvement discipline by formalizing continual analysis and providing each employee with transparency on each process.

Establish industry-leading productivity goals and create seamless process/workflows to drive and measure customer loyalty on a global basis.

Appraisal /

Performance

Alignment

Enable OPX “Level 4” maturity by ensuring all leaders achieve expertise in change management and reach “Mastery” certification within three years.

100%

of Leaders

Certified in

Process Mastery

FY09 TS Tactical Summit

operational excellence

Operational Excellence

Usha Shah

VP , TS Global Operational Excellence

opx highlights fy08
OPX Highlights – FY08
  • OPX Methodology & structure in place
    • Common OPX methodology established & deployed
    • Change agents in Americas & EMEA
    • Change agents training completed (N.A.)
  • Increased OPX awareness
    • Leadership engagement sessions in all regions
    • Employees Lunch & Learn sessions in Americas
    • OPX workshops in EMEA and AP
  • OPX Review cadence established
    • Achieved $5 M in benefits through process re-engineering projects and the Avnet Results program (N.A.)
    • 14 projects in pipeline with estimated $12.7M benefits (N.A.)
    • Several projects initiated in AP & EMEA

FY09 TS Tactical Summit

looking forward to fy09
Looking Forward to FY09
  • Evaluate performance toward level 2 maturity
    • Define process & complete assessments
    • Identify gaps and resolve
    • Communicate Results
  • Task Workers to Process performers
    • 100% of SLT to complete ‘Breakthrough Performance’ training
    • 100% of employees complete ‘Culture of Excellence’ training
    • Socialize common language, share success stories
    • Promote replication of benefits by utilizing “Results’ program
  • Improve E2E Core processes
    • Involve suppliers and customers into process re-design efforts
      • Identify high priority customer facing processes for re-design
      • Conduct pilot run in each region

FY09 TS Tactical Summit

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