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电子客票改期 - 换开

电子客票改期 - 换开. YY 换开流程. 提出记录/票面 输入 OI 删除原来的 SSR TKNE/FN/TN 项 输入新的 FN/FC 项 预览票面，出票 检查票面. 1. 提取原来的 PNR RTHFYWJ8 **ELECTRONIC TICKET PNR**

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电子客票改期 - 换开

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  1. 电子客票改期-换开

  2. YY换开流程 • 提出记录/票面 • 输入OI • 删除原来的SSR TKNE/FN/TN项 • 输入新的FN/FC项 • 预览票面，出票 • 检查票面

  3. 1.提取原来的PNR RTHFYWJ8 **ELECTRONIC TICKET PNR** 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N WE10AUG LHRPVG HK1 1515 0935+1E 4.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 5.91872389432 6.T 7.SSR OTHS YY TEST 8.SSR OTHS 1E YY 852 13DEC NEED PSPT NO/NATION/DOB/SURNAME/FIRST NAME/GENDER PEK TERMINAL 2 / ICN TEMINAL E/FIRST NAME/GENDER 9.SSR OTHS 1E YY 603 14DEC ICN TERMINAL / HKG TERMINAL1 ICN TERMINAL / HKG TEMINAL 1 10.SSR TKNE VS HK1 PVGLHR 251 N20JUL 9329742652493/1/P1 11.SSR TKNE VS HK1 LHRPVG 250 N10AUG 9329742652493/2/P1 12.SSR DOCS YY HK1 P/CHN/NI12345/CHN/09APR80/M/13MAY13/CHEN/WEI/P1 13.RMK YY/D75HRA 14.FN/FCNY5300.00/SCNY5300.00/C3.00/XCNY3708.00/TCNY90.00CN/ TCNY784.00GB/TCNY2834.00XT/ACNY9008.00 15.TN/932-9742652493/P1 16.FP/CASH,CNY 17.BJS247 原票号 原FN

  4. 2.提取原来的票面 DETR:TN/932-9742652493,AIR/YY ISSUED BY: VIRGIN ATLANTICORG/DST: PVG/PVG BSP-I TOUR CODE: PASSENGER: SAN/JUANXINMS EXCH: CONJ TKT: O FM:1PVG VS 0251 N 20JUL 1140 OK NKSH 20K OPEN FOR USE RL:D746KD /HFYWJ11E O TO:2LHR VS 0250 N 10AUG 1515 OK NKSH 20K OPEN FOR USE RL:D746KD /HFYWJ11E TO: PVG FC: 20JUL11SHA VS LON409.04VS SHA409.04NUC818.08END ROE6.478540 FARE: CNY 5300|FOP:CASH TAX: 784GB|OI: TAX: 90CN| TAX: 2834UB| TOTAL: CNY 9008|TKTN: 932-9742652493 航段状态必须是OPEN FOR USE

  5. 加ET说明原票是电子客票，若不加系统会提示错误！！！加ET说明原票是电子客票，若不加系统会提示错误！！！ 3.输入OI项 OI:ET/932-9742652493#1200PEK5NOV0 08300014P1 **ELECTRONIC TICKET PNR** 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N TH10AUG LHRPVG HK1 1515 0935+1 E 4.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 5.91872389432 6.T 7.SSR OTHS YY TEST + 系统回显： OI CHECK HAS COMPLETED, PLEASE GO ON!!! （显示这个表示OI成功，可进行后续操作）

  6. 输入OI项说明 • OI后必须有ET，表明是ET相关的换开操作，否则换开不成功 • 932-9742652494是此次做换开的票号,票号后#1200是对应换开的航段序号 • 所有未使用的航段都要做换开 • PEK5NOVO08300014分别是第一次出票的城市、日期、航协号 • 日期是6位数字字母组合，例2010年11月5日写为05NOV0 • P1与航协号之间不用加“/”

  7. 4.重新提取PNR，并删除SSR TKNE/FN/TN项 XE10/11/14/15 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N TH10AUG LHRPVG HK1 1515 0935+1E 4.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 5.91872389432 6.T 7.SSR OTHS YY TEST 8.SSR OTHS 1E YY 852 13DEC NEED PSPT NO/NATION/DOB/SURNAME/FIRST NAME/GENDER PEK TERMINAL 2 / ICN TEMINAL E/FIRST NAME/GENDER 9.SSR OTHS 1E YY 603 14DEC ICN TERMINAL / HKG TERMINAL1 ICN TERMINAL / HKG TEMINAL 1 10.SSR TKNE VS HK1 PVGLHR 251 N20JUL 9329742652493/1/P1 11.SSR TKNE VS HK1 LHRPVG 250 N10AUG 9329742652493/2/P1 12.SSR DOCS YY HK1 P/CHN/NI12345/CHN/09APR80/M/13MAY13/CHEN/WEI/P1 13.RMK YY/D75HRA 14.FN/FCNY5300.00/SCNY5300.00/C3.00/XCNY3708.00/TCNY90.00CN/ TCNY784.00GB/TCNY2834.00XT/ACNY9008.00 15.TN/932-9742652493/P1 16.FP/CASH,CNY 17.BJS247

  8. 5.可以更改航段 XE3 SS VS252 N 11AUG LHRPVG NN1/ 1145 1440 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N WE11AUG LHRPVG HK1 1515 0935+1E 4.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 5.91872389432 6.T 7.SSR OTHS YY TEST 8.SSR OTHS 1E VS 251 13DEC NEED PSPT NO/NATION/DOB/SURNAME/FIRST NAME/GENDER PVG TERMINAL 2 / LHR TEMINAL E/FIRST NAME/GENDER 9.SSR OTHS 1E VS 250 14DEC LHR TERMINAL / PVG TERMINAL1 LHR TERMINAL / LHR TEMINAL 1 10.SSR DOCS YY HK1 P/CHN/NI12345/CHN/09APR80/M/13MAY13/CHEN/WEI/P1 11.RMK YY/D75HRA 12.OI/999-9742652494#1200PEK05NOV0 08300014/P1 13.FP/CASH,CNY 14.BJS247

  9. 计算运价 • FN:FCNY5300.00/SCNY5300.00/C3.00 • - /TCNY90.00CN/TCNY784.00GB/TCNY2834.00XT/ACNY9008.00 • FC:20JUL11SHA VS LON409.04 • - VS SHA409.04 • - NUC818.08 • - END • - / ROE6.478540 • - /XT • - 320.00UB 2514.00YQ 原 FN:FCNY5300.00/SCNY5300.00/C3.00 - /TCNY90.00CN/TCNY784.00GB/TCNY2834.00XT/ACNY9008.00 新 FN:RCNY5300.00/SCNY0.00/C0.00 - /TCNY1000.00XP/OCNY784.00GB/OCNY2924.00XT/ACNY1000.00

  10. 原：FN/FCNY5300.00/SCNY5300.00/C3.00/TCNY90.00CN/TCNY784.00GB/原：FN/FCNY5300.00/SCNY5300.00/C3.00/TCNY90.00CN/TCNY784.00GB/ • TCNY2834.00XT/ACNY9008.00 • 新：FN:RCNY5300.00/SCNY0.00/C0.00 • - /TCNY1000.00XP/OCNY784.00GB/OCNY2924.00XT/ACNY1000.00 输入出票信息项FN SCNY实收价=票价差(本例中无票价差) 新票票面价 新增税款(VS的改期费 用XP在税项中体现) 原票已付税款(老税） 实收总额 FN 项说明： R: 再次开票标识(需输入新机票的票面价) S: 票价差(VS需按代理底价计算差额) C: 代理费(VS需显示为0.00) T : 新增税款(VS的改期费需用XP在税项中体现) O: 原始票上已付税款 A: 总补缴款额(再次开票中系统不检查总数是否为 前几项累加结果,此时必须将票价差额和新税款 相加,总额输在ACNY处,即ACNY=SCNY+TCNY)

  11. 6.输入新的FC/FN • FN:RCNY5300.00/SCNY0.00/C0.00 • - /TCNY1000.00XP/OTCNY784.00GB/OTCNY2924.00XT/ACNY1000.00 • FC:20JUL11SHA VS LON409.04 • - VS SHA409.04 • - NUC818.08 • - END • - / ROE6.478540 OXT 320.00UB 2514.00YQ 90.00CN 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N WE11AUG LHRPVG HK1 1515 0935+1E 4.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 5.91872389432 6.T 7.SSR OTHS YY TEST +

  12. 7.EOT（封口） @K VS251 N WE20JUL PVGLHR HK1 1140 1720 VS250 N WE11AUG LHRPVG HK1 1515 0935+1 HFYWJ8 RTHFYWJ8 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N WE11AUG LHRPVG HK1 1515 0935+1 E 6.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 7.91872389432 8.T 9.FC/20JUL11SHA VS LON409.04 VS SHA409.04 NUC818.08 END / ROE6.478540OXT 321.00UB 2514.00YQ 90.00CN 10.SSR OTHS YY TEST 11.SSR OTHS 1E YY 852 13DEC NEED PSPT NO/NATION/DOB/SURNAME/FIRST NAME/GENDER PEK TERMINAL 2 / ICN TEMINAL E/FIRST NAME/GENDER 12.SSR DOCS YY HK1 P/CHN/NI12345/CHN/09APR80/M/13MAY13/CHEN/WEI/P1 13.SSR OTHS 1E YY 852 20DEC NEED PSPT NO/NATION/DOB/SURNAME/FIRST NAME/GENDER PEK TERMINAL 2 / ICN TEMINAL E/FIRST NAME/GENDER 14.RMK YY/D75HRA 15.FN:RCNY5300.00/SCNY0.00/C0.00/TCNY1000.00XP/OTCNY784.00GB/OTCNY2924.00XT/ACNY1000.00 16.OI/999-9742652494#1200PEK05NOV0 08300014/P1 17.FP/CASH,CNY +

  13. 8.ETDZ出票 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N WE11AUG LHRPVG HK1 1515 0935+1 E 6.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 7.91872389432 8.T 9.FC/20JUL11SHA VS LON409.04 VS SHA409.04 NUC818.08 END / ROE6.478540 OXT 321.00UB 2514.00YQ 90.00CN 10.SSR OTHS YY TEST ETDZ:6 CNY1000.00 HFYWJ8 999-9742652495 ET PROCESSING... PLEASE WAIT! ELECTRONIC TICKET ISSUED

  14. 9.重新提取PNR RTHFYWJ8 **ELECTRONIC TICKET PNR** 1.CHEN/WEIMR HFYWJ8 2. VS251 N WE20JUL PVGLHR HK1 1140 1720 E 3. VS250 N WE11AUG LHRPVG HK1 1515 0935+1 E 6.BJS/T PEK/T 010-85227818/CHINA INTERNATIONAL TRAVEL SERVICE /YE CHANGJIANG ABCDEFG 7.91872389432 8.T 10.SSR OTHS YY TEST 11.SSR OTHS 1E YY 13DEC NEED PSPT NO/NATION/DOB/SURNAME/FIRST NAME/GENDER PEK TERMINAL 2 / ICN TEMINAL E/FIRST NAME/GENDER 12.SSR TKNE VS HK1 PVGLHR 251 N20JUL 9329742652495/1/P1 13.SSR TKNE VS HK1 LHRPVG 250 N11AUG 9329742652495/2/P1 14.SSR DOCS YY HK1 P/CHN/NI12345/CHN/09APR80/M/13MAY13/CHEN/WEI/P1 15.SSR OTHS 1E YY 20DEC NEED PSPT NO/NATION/DOB/SURNAME/FIRST NAME/GENDER PEK TERMINAL 2 / ICN TEMINAL E/FIRST NAME/GENDER 16.RMK YY/D75HRA 17.FN:RCNY5300.00/SCNY0.00/C0.00/TCNY1000.00XP/OTCNY784.00GB/OTCNY2924.00XT/ACNY1000.00 18.TN/932-9742652495/P1 19.FP/CASH,CNY 20.BJS247

  15. 10.提取新票 DETR:TN/932-9742652495,AIR/YY ISSUED BY: VIRGIN ATLANTICORG/DST: PVG/PVG BSP-I TOUR CODE: PASSENGER: SAN/JUANXINMS EXCH: CONJ TKT: O FM:1PVG VS 0251 N 20JUL 1140 OK NKSH 20K OPEN FOR USE RL:D746KD /HFYWJ11E O TO:2LHR VS 0250 N 11AUG 1515 OK NKSH 20K OPEN FOR USE RL:D746KD /HFYWJ11E TO: PVG FC: 20JUL11SHA VS LON409.04VS SHA409.04NUC818.08END ROE6.478540 OXT 321.00UB 2514.00YQ90.00CN FARE: CNY 5300|FOP:CASH TAX: 1000XP|OI:932-9742652494 TAX: 784GB| TAX: 2924XT| TOTAL: CNY 1000|TKTN: 932-9742652495

  16. 11.提取老票 DETR:TN/932-9742652494,AIR/YY ISSUED BY: VIRGIN ATLANTICORG/DST: PVG/PVG BSP-I TOUR CODE: PASSENGER: SAN/JUANXINMS EXCH: CONJ TKT: O FM:1PVG VS 0251 N 20JUL 1140 OK NKSH 20K EXCHANGED RL:D746KD /HFYWJ11E O TO:2LHR VS 0250 N 10AUG 1515 OK NKSH 20K EXCHANGED RL:D746KD /HFYWJ11E TO: PVG FC: 20JUL11SHA VS LON409.04VS SHA409.04NUC818.08END ROE6.478540 XT 320.00UB 2514.00YQ FARE: CNY 5300|FOP:CASH TAX: 784GB|OI:932-9742652494 TAX: 90CN| TAX: 2834XT| TOTAL: CNY 9008|TKTN: 932-9742652495

  17. 部分换开 1.TRAVELSKY/TEST JE9882 2. VS251 Y WE20MAY PVGLHR HK1 0130 0620 E /已使用的航段 3. VS250 Y WE24AUG LHRPVG HK1 2130 0850+1 E /需换开的航段 1.TRAVELSKY/TEST JE9882 2. VS250 D WE30JUN LHRPVG HK1 2130 0850+1 E OI输入格式： OI ET/932-1756959720#0200PEK 22JUN1 08000000P1 FC输入格式： FC 20MAY11PVG A-20SEP11 F-23KG VS T-LHR Q6.50 1198.66YRTCN9 VS PVG - Q20.00 1838.36DRTCN9 NUC3063.52END/ ROE6.565620 T-是出票标示，T-前的行程仅做为行程描述，不会出现在新票票面上 出票时若不加T- 会导致过期航段一同被出票

  18. FN输入格式 1.只有新税的情况，增加111.00 的BP 税 >FN:RCNY1660.00/SCNY0.00/C3.00/TCNY111.00BP/ACNY111.00 2.新税超过3 种的情况，增加金额100.00CNY，税411.00CNY >FN:RKRW20000.00/ECNY1660.00/SCNY100.00/C3.00/ • TCNY111.00CN/ TCNY100.00BP/ TCNY200.00XT/ ACNY511.00 3.只有老税的情况 >FN:RKRW20000.00/ECNY1660.00/SCNY0.00/C9.00/OCNY111.00BP/ - ACNY0.00

  19. FN输入格式 4.老税超过3 种的情况，金额增加1000.00CNY >FN:RKRW20000.00/ECNY1660.00/SCNY1000.00/C9.00/OCNY111.00CN/ • OCNY100.00BP/OCNY 200.00XT/ACNY1000.00 5.既有新税又有老税的情况，金额增加100.00CNY，税增加111.00CNY >FN:RKRW20000.00/ECNY1660.00/SCNY100.00/C9.00/TCNY111.00CN/ • OCNY100.00YQ/OCNY 200.00BP/ACNY211.00 6.新税和老税的种类超过三种的情况，金额增加100.00CNY，税增加211.00CNY >FN:RKRW20000.00/ECNY1660.00/SCNY100.00/C9.00/TCNY111.00BP/ - TCNY100.00XT/OCNY 200.00XT/ACNY311.00 既有新税又有老税时，需按照TCNY在前，OCNY在后的顺序输入

  20. FC的输入格式 FC:………. XT CNY100.00BP…. OXT CNY200.00CN 新税拆分 老税拆分 *拆分的顺序需按照新税XT在前，老税OXT在后，若无某项，则省略

  21. FC的输入格式 1.老税超过3 种的情况 >FN:RKRW20000.00/ECNY1660.00/SCNY100.00/C9.00/OCNY111.00CN/ - OCNY100.00YQ/OCNY 200.00XT/ACNY100.00 >FC: PEK YY ICN 2043.74Y NUC2043.74END/ROE8.27892 - OXT CNY100.00YY CNY100.00BP 2.新税超过3 种的情况 >FN: RKRW20000.00/ECNY1660.00/SCNY100.00/C3.00/ - TCNY111.00YQ/ TCNY100.00CN/ TCNY200.00XT/ ACNY511.00 >FC: PEK YY ICN 2043.74Y NUC2043.74END/ROE8.27892 - XT CNY100.00YY CNY100.00BP

  22. FC的输入格式 3.新税和老税的种类超过三种的情况 >FN:RUSD20000.00/ECNY1660.00/SCNY100.00/C9.00/TCNY111.00CN/ - TCNY100.00XT/OCNY 200.00XT/ACNY311.00 >FC: PEK YY ICN 2043.74Y NUC2043.74END/ROE8.27892/ XT - CNY50.00YQ CNY50.00YY OXT CNY100.00BP CNY100.00YQ

  23. 注意事项 • OI中签发日期，年只输入一位 • FN项中S输入需要补缴的钱，T项输入需要增加的税， A项输入需要补缴的钱和增加的税 • FC中对新税和老税进行拆分，顺序为新税、老税。

  24. 历史运价查询

  25. 计算多段举例: XS FSP PVG #CVS #DM LHR #CVS #DM PVG #R/VS//.1MAY11 FSI/VS//.1MAY11 U*VS M23JUN PVG LHR0S U*VS M LHR PVG0S 01 MLSH 12461 CNY FL INCL TAX ***** HISTORICAL PRICING FOR INFORMATION ONLY ***** *SYSTEM DEFAULT-CHECK EQUIPMENT/OPERATING CARRIER *CONFIRMED RESERV NEEDED ON SEG 1,2 *FLIGHT RESTRICTIONS APPLY *ATTN PRICED ON 23JUN11*0918 SHA LON MLSH NVB23JUN NVA23JUN 1PC SHA MLSH NVB25JUN NVA 1PC FARE CNY 8690 TAX CNY 90CN CNY 810GB CNY 2871XT TOTAL CNY 12461 23JUN11SHA VS LON661.78VS SHA661.78NUC1323.56END ROE6.565620 XT CNY 331UB CNY 2540YQ ENDOS PENALTY APPLIES TKT/TL09JUN11 XS FSU 1 -- 显示票价构成 XS FSU 01 FSU 01 FSU 01 FARE CNY 8690 TAX CNY 90CN CNY 810GB CNY 2871XT TOTAL CNY 12461 23JUN11SHA VS LON661.78VS SHA661.78NUC1323.56END ROE6.565620 XT CNY 331UB CNY 2540YQ --------------- SOLD IN PEK / TICKETED IN PEK -------------- PU FARE BASIS CUR NUC AMT ELEMENT DESCRIPTION GI 01 MLSH CNY 661.78 SHA-LON VS /HR RTG EH 01 MLSH CNY 661.78 SHA-LON VS /HR RTG EH 1323.56 - TOTAL NUC CNY TAX LST CUR CODES DESCRIPTION ---------------------- 90 CNY CN/AE AIRPORT FEE 810 GBP GB/GB AIR PASSENGER DUTY 331 GBP GB/UB PASSENGER SERVICE CHARGE 54 USD /YQ*YQ VS INSURANCE SERVICE FEE TAX 27YQ*1000000/27YQ*1000000 2486 USD /YQ*YQ VS FUEL SERVICE FEE TAX 1243YQ*7500000/1243YQ*7500000 ----- IATA RATES OF EXCHANGE USED IN FARE CALCULATION ------ 6.565620 CNY-ROE EFF 01MAY11*INDEF PAGE 1/1

  26. 婴儿票换开: • 指令格式: OI:ET/IN932-1234567890#1000PEK17MAY1 08000000P1 • 婴儿申请(SSR INFT) 指令格式：SSR INFT VS NN1 PVGLHR 250 Y 17MAY TEST/BABYINF 07DEC10/P1 婴儿申请时如果产生了多个SSR INFT项（航空公司没有K到原INFT项中， 而是新生成了一项KK状态的INFT）请不要删除任何一项SSR INFT 输入OI显示“PASSENGER NAME MISMATCH, PLEASE CHECK!!” OI输入时系统会对原票面的婴儿姓名与SSR INFT中的婴儿姓名做比对， 若出现此提示请检查SSR INFT中的婴儿姓名（通常是增加/删减INF字符） • 婴儿票需要与其跟随的成人一同换开，否则出票显示“INCOMPLETE PNR/OI/P1” 11.FN/RIT//SCNY21880.00/C7.00/XCNY428.00/TCNY428.00YQ/OCNY90.00CN/ACNY22308.00 12.FN/IN/RIT//SCNY2450.00/C7.00/OEXEMPTCN/OCNY134.00YQ/ACNY2450.00 13.OI/IN/932-1234567890#1000PEK 17MAY1 08000000/P1 14.OI/932-0123456789#1000PEK 17MAY1 08000000/P1 • 换开婴儿票时，记录中需要同时含有婴儿和成人的OI项

  27. 注意事项 • 此功能将于2011年08月15日开始对代理人开放. 之后代理人仍可到维珍航空上海办事处办理改期或换开机票, 但每张机票将额外收取300元的服务费. • 所有机票的改期和升舱的规定,都必须按最严格的限制条件来执行. • 所有免费改期的机票(包括OPEN票)，都需按换开处理, 在XP项目栏里显示为零即可. • 如乘客购买的机票可以免费改期,但改的是外航段(包括代码共享航班),也必须换开机票. • 如乘客新改的日期超过原有机票的有效期,则不能换开机票.,需补足相应差额.机票有效期最长为一年. • 代理需按底价算差额,SCNY栏应显示无COMM的价格.然后COMM栏显示0.00. • 所有差额都须逢一进十,进到十位. • 改期费和服务费在XP栏中显示,新收税种在税收栏中显示.

  28. 注意事项 • 如代理换开机票后,发现有误的话,不可做废票,请按以下步骤操作: 如发现少收钱,则继续换开,在SCNY栏中显示少收的金额,直至机票被正确的换开. 该情况换开无需再另收手续 费,但需发邮件至 SALES.SHA@FLY.VIRGIN.COM 维珍航空上海办事处销售部备案. 如发现多收钱,则需及时和维珍航空上海办事处联系处理. • 如需换开已经开始使用的机票,需用开票当时的票价的底价来计算差额. • 如需换开全程还未开始使用的机票,则需按即时票价的底价来计算差额. • 如对维珍航空公司总部开出的ADM单有争议,可按以下步骤操作:     A.   通过BSP网站直接提出复议。（推荐使用）。      或 B． 发邮件至 ADMDISPUTES@FLY.VIRGIN.COM 提出复议。

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