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Process Focus

Process Focus. By Mr. Worawoot Ounjai. What We Do?. Business Definition. Survey & Evaluation . Customer Satisfaction. Customer Need & Expectation. Customer Experience Management. Service Operation Excellence. Business Strategy. Demand Chain. Supply Chain. Market Coverage.

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Process Focus

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  1. Process Focus By Mr. Worawoot Ounjai

  2. What We Do? Business Definition Survey & Evaluation Customer Satisfaction Customer Need & Expectation Customer Experience Management Service Operation Excellence

  3. Business Strategy Demand Chain Supply Chain Market Coverage

  4. Business Strategies Demand Chain Management Catalog OfficeMate is one of the most favorite catalogs in Thailand for the past 14 years with over 200,000 copies and extensive products’ information,helping customer in their decision making. WebsiteOfficeMate.co.this one of the first three websites acquired Trust Mark from the Ministry of Commercial Thailand. Rank no.1 in the office supply website from Truehits.net Mini Catalog is a monthly catalog providing the latest products and monthly promotion. Sales Representative provide services and information to customers with service mind

  5. Business Strategies Supply Chain Management Warehouse 7,200 sqm. with more than 10,000 products stocked covering most of the products available in the catalog. Intelligence Warehouse Management System developed by OfficeMateto efficiently manage the system in the warehouse. GPS and Electronic map OfficeMateutilizes GPS and Electronic map to deliver with greater efficiency.

  6. Business Strategies Market Coverage • High density-of- customers zonesto lower cost of deliver and increase • sale per route. • Informative database: • breadth and depthto understand and provide products • and services to each customers’ need. • Diversified customer base : commercial vs governmentto diversify risk and to have ability to grow in any situation. • Leveraging customer base: Personnel segment

  7. Process Focus ProcessPlanning to Development • Problems & Errors • Questions & Vision • Know Why Know How • Logic Process Programming • KPI of Process • Process Development

  8. Process Focus Process Development • Revising all-step process

  9. Technology Focus Technology e-Business solutions In-house software Modern catalog Technology Hi-speed change User Friendly Applications

  10. Technology Focus Training & Development Program e-Learning Key Performance Indicator Service Complaint Management

  11. Aesthetics Image Focus Aesthetics Image Focus Channels: Website, Catalog, Sales, Call Center, Telecom, Staff Aesthetic Image Focus Communications: Promotions, Leaflet, Media Logistics: Vehicles, Staff

  12. Corporation of Design Change & Adaptation ?

  13. Q & A

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