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About DELCO Culture & Tradition Experience & Ownership Ownership Performance Awards & Recognition Case Studies Hospitality Management Solutions List of Services. PRESENTATION MENU. ABOUT DELCO WHAT WE DO.

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About DELCO

Culture & Tradition

Experience & Ownership

Ownership Performance

Awards & Recognition

Case Studies

Hospitality Management Solutions

List of Services

PRESENTATIONMENU


ABOUT DELCO WHAT WE DO

  • We are commercial developers, managers, owners, & operators celebrating 40 years under the leadership of the Juliano Family.

  • DELCO has grown into one of the largest hotel owners & operators in the region with a comprehensive 3rd party hotel management solutions division.

  • DELCO manages online reputations via Social Media & Online Communications.

  • DELCO provides in-house Advertising & Marketing.

  • DELCO is one of the only management companies in the NJ region that has a full time Social Media and Online Reputation Manager on staff.

  • DELCO provides Revenue & Operations Management.

  • DELCO provides immediate results for distressed assets.


ABOUT DELCO WHAT WE DO

  • DELCO currently consists of 175 Employees

  • Currently Owns & Operates

    • Hotels (5)

    • Office Building (1)

    • Billboards (6)

    • Retail Centers (8)

  • DELCO has developed 3 million square feet of real estate since its inception.

  • 1 million square feet is currently under management.


  • DELCO CULTURE & TRADITION

  • We know the value of human capital

  • DELCO Vocab

    • Internal Guest (Co-workers)

    • External Guest (Hotel Guests & Vendors)

  • Core Values (what we promise to internal guests)

    • Do the Right Thing.

    • Show the Love.

    • Take Action.

    • Never Quit.

    • Balance.

  • Brand Promise (what we promise to external guests)

    • People First.

    • Exceed Expectations.

    • Exude Passion.

  • Core Values Card (shown left)

    • Every Internal Guest gets a Core Value Card to be carried with them at all times as a reminder of the DELCO family values.


DELCO EXPERIENCE & OWNERSHIP

  • William T. Juliano / Founder & Chairman

    • 45 years + real estate development expertise

  • Thomas E. Juliano / President

    • 15 years leading Delco

  • John M. Moser / Senior Vice President & COO

    • 20 years in hospitality management

    • 9 years with Delco

  • Suzanne Silver / Vice President of Sales & Marketing

    • 13 years in hospitality management

    • 5 years with Delco

  • Cindy Wilbraham / Director of Human Resources

    • 11 years of hospitality experience

    • 10 years with Delco

  • Pete Kamenakis / Culture & Training Coach

    • 11 years of hospitality experience

    • 1 year with Delco

Suzanne Silver

VP Sales & Marketing

Thomas E. Juliano President

John M. Moser

SVP & COO


PERFORMANCE of OWNERSHIP

  • DELCO currently owns & operates over 1 million sq. ft. of commercial space.

  • Maintained occupancy rates in commercial and retail developments.

  • DELCO Hotels lead in each market.

  • DELCO owns the #1 Hampton Inn in the state of NJ.

  • 2009-2010 overall revenue growth increased 7.2%

  • 2009-2010 profit margin increase of 3.5%

  • 2009-2010 ADR rate increase of 3.6%


DELCO ORGANIZATIONAL WORK CHART


HOTELSEXPERTISE

PROVEN, RELIABLE, HIGHLY RATED OWNER/ OPERATOR

Hotel owner / operators since 1982

Planned, developed, and opened 3 Hotels in the last year.

Strong track record with multiple respected brands & categories.


AWARDS &RECOGNITION

  • Aloft: Mt. Laurel

    • 2010 Best of Weddings (TheKnot.com)

    • 2010 Best of the Best – Best Place to Stay & Play in South Jersey (South Jersey Magazine)

  • Super 8: Mt. Laurel

    • Best New Build of the Year 2010 (Wyndham Hotels)

    • 2010 Pride of Super 8 for Customer Service (Wyndham Hotels)

    • Ranked #33 out of 1542 Super 8s worldwide (top 2%)

  • Super 8: Pennsville

    • Best New Build of the Year 2010 (Wyndham Hotels)

    • Ranked #10 out of 1542 Super 8s worldwide (top 1%)

  • Hampton Inn: Pennsville

    • Awarded 12 Consecutive Outstanding Rankings (Hilton Hotels)

    • Spirit of Pride Award (Hilton Hotels)

      • Ollivia Willis in 2004

      • Mike Toms in 2008

    • Ranked #201 out of 1140 Hampton Inns

  • Delco Development

    • 2009 Economic Developer of the Year (BCCOC)


RISE TO SUCCESS OUR OWN EXAMPLES

  • DELCO has experienced great growth in 2009, during a time when other owners and operators were not building and were focusing on cutting costs. In 2009, DELCO opened 3 new hotel properties within 10 months; the aloft Hotel and Super 8 Hotel in Mount Laurel, NJ and the Super 8 Hotel in Pennsville, NJ.


RISE TO SUCCESS OUR OWN EXAMPLES

  • The Willingboro Town Center and the Shopping Center at Rio Grande is a DELCO story of redevelopment. Both retail centers enhanced their surrounding communities, by creating jobs and adding economic recovery.


HOSPITALITY MANAGEMENT SOLUTIONS

  • DELCO HOSPITALITY provides turnkey alternatives for motivated owners, operators, & lenders.

    • Turnarounds: Distressed & underperforming assets

    • Outsourcing: Effective, but resource-challenged owners

  • Our Kick-off/Integration team for new properties enables immediate impact.

  • DELCO helps to cut costs and drive revenue to shake up the bottom line.


CAPABILITIES VALUED SERVICES LIST

  • Operations Management

  • Social Media & Communications

  • Recruitment & Training Services

  • Centralized Accounting, Auditing

  • Financial Reporting & Co-Investment

  • Construction & Design

  • Renovations & Capital Improvements

  • Site Acquisition and Retail Development

  • Approved State of New Jersey Redeveloper


SOCIAL MEDIA &COMMUNICATIONS

  • Social Media

    • All hotels have FacebookFanPages, Twitter Accounts, Foursquare Accounts, & Google Places Accounts.

      • On these sites we manage what our guests are saying about us. Social Media is a great way to interact with guests in the hotel and out of the hotel. By encouraging guest participation we are encouraging two-way communication.

      • On certain sites we offer discounts for clicking, by increasing clicks we increase our online exposure.

      • The Goal: To manage all reviews & online complaints.

  • Internet

    • Search Engine Optimization – Making your listing more easily found with the use of key words or GoogleAdwords.

    • Website Design – bestmixx.com

    • 3rd Party Travel Sites Participation

    • The Goal: To be seen online.

  • Communication

    • Corporate Communications are enhanced through the DELCO Dish Quarterly Newsletter and updates on the delcodashboard.com.

    • Communication with external guests is enhanced with the use of Social Media and Constant Contact Integration.

    • The Goal: To create two-way communication between corporate office and property level, and between property and external guests.


  • RENOVATIONS &CAPITAL IMPROVMENTS

    • Provide all Immediate Maintenance Operations

    • Oversee Renovation and Construction projects

      • Set Capital Improvements Budget

    • Comprehensive Real Estate Development

      • Undeveloped land

      • Properties seeking new ownership or repositioning

      • Distressed assets

      • Redevelopments

    • Commercial Property/Asset Management

      • Design & Build

      • Renovations/refurbishment

      • Redevelopment/revitalization

      • Ongoing management

    ConstructionRedevelopment


    QUESTION &ANSWER

    ContactsThomas Juliano, PresidentOffice: 856.234.5151 Email: [email protected] Moser, SVP/COOOffice: 856.234.5151 Email: [email protected]

    Thank you for your time & consideration.


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