About delco culture tradition experience ownership ownership performance awards recognition case studies
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About DELCO Culture & Tradition Experience & Ownership Ownership Performance Awards & Recognition Case Studies Hospitality Management Solutions List of Services. PRESENTATION MENU. ABOUT DELCO WHAT WE DO.

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About delco culture tradition experience ownership ownership performance awards recognition case studies

About DELCO

Culture & Tradition

Experience & Ownership

Ownership Performance

Awards & Recognition

Case Studies

Hospitality Management Solutions

List of Services

PRESENTATIONMENU


About delco culture tradition experience ownership ownership performance awards recognition case studies

ABOUT DELCO WHAT WE DO

  • We are commercial developers, managers, owners, & operators celebrating 40 years under the leadership of the Juliano Family.

  • DELCO has grown into one of the largest hotel owners & operators in the region with a comprehensive 3rd party hotel management solutions division.

  • DELCO manages online reputations via Social Media & Online Communications.

  • DELCO provides in-house Advertising & Marketing.

  • DELCO is one of the only management companies in the NJ region that has a full time Social Media and Online Reputation Manager on staff.

  • DELCO provides Revenue & Operations Management.

  • DELCO provides immediate results for distressed assets.


About delco what we do

ABOUT DELCO WHAT WE DO

  • DELCO currently consists of 175 Employees

  • Currently Owns & Operates

    • Hotels (5)

    • Office Building (1)

    • Billboards (6)

    • Retail Centers (8)

  • DELCO has developed 3 million square feet of real estate since its inception.

  • 1 million square feet is currently under management.


About delco culture tradition experience ownership ownership performance awards recognition case studies

  • DELCO CULTURE & TRADITION

  • We know the value of human capital

  • DELCO Vocab

    • Internal Guest (Co-workers)

    • External Guest (Hotel Guests & Vendors)

  • Core Values (what we promise to internal guests)

    • Do the Right Thing.

    • Show the Love.

    • Take Action.

    • Never Quit.

    • Balance.

  • Brand Promise (what we promise to external guests)

    • People First.

    • Exceed Expectations.

    • Exude Passion.

  • Core Values Card (shown left)

    • Every Internal Guest gets a Core Value Card to be carried with them at all times as a reminder of the DELCO family values.


About delco culture tradition experience ownership ownership performance awards recognition case studies

DELCO EXPERIENCE & OWNERSHIP

  • William T. Juliano / Founder & Chairman

    • 45 years + real estate development expertise

  • Thomas E. Juliano / President

    • 15 years leading Delco

  • John M. Moser / Senior Vice President & COO

    • 20 years in hospitality management

    • 9 years with Delco

  • Suzanne Silver / Vice President of Sales & Marketing

    • 13 years in hospitality management

    • 5 years with Delco

  • Cindy Wilbraham / Director of Human Resources

    • 11 years of hospitality experience

    • 10 years with Delco

  • Pete Kamenakis / Culture & Training Coach

    • 11 years of hospitality experience

    • 1 year with Delco

Suzanne Silver

VP Sales & Marketing

Thomas E. Juliano President

John M. Moser

SVP & COO


About delco culture tradition experience ownership ownership performance awards recognition case studies

PERFORMANCE of OWNERSHIP

  • DELCO currently owns & operates over 1 million sq. ft. of commercial space.

  • Maintained occupancy rates in commercial and retail developments.

  • DELCO Hotels lead in each market.

  • DELCO owns the #1 Hampton Inn in the state of NJ.

  • 2009-2010 overall revenue growth increased 7.2%

  • 2009-2010 profit margin increase of 3.5%

  • 2009-2010 ADR rate increase of 3.6%


Delco organizational work chart

DELCO ORGANIZATIONAL WORK CHART


About delco culture tradition experience ownership ownership performance awards recognition case studies

HOTELSEXPERTISE

PROVEN, RELIABLE, HIGHLY RATED OWNER/ OPERATOR

Hotel owner / operators since 1982

Planned, developed, and opened 3 Hotels in the last year.

Strong track record with multiple respected brands & categories.


About delco culture tradition experience ownership ownership performance awards recognition case studies

AWARDS &RECOGNITION

  • Aloft: Mt. Laurel

    • 2010 Best of Weddings (TheKnot.com)

    • 2010 Best of the Best – Best Place to Stay & Play in South Jersey (South Jersey Magazine)

  • Super 8: Mt. Laurel

    • Best New Build of the Year 2010 (Wyndham Hotels)

    • 2010 Pride of Super 8 for Customer Service (Wyndham Hotels)

    • Ranked #33 out of 1542 Super 8s worldwide (top 2%)

  • Super 8: Pennsville

    • Best New Build of the Year 2010 (Wyndham Hotels)

    • Ranked #10 out of 1542 Super 8s worldwide (top 1%)

  • Hampton Inn: Pennsville

    • Awarded 12 Consecutive Outstanding Rankings (Hilton Hotels)

    • Spirit of Pride Award (Hilton Hotels)

      • Ollivia Willis in 2004

      • Mike Toms in 2008

    • Ranked #201 out of 1140 Hampton Inns

  • Delco Development

    • 2009 Economic Developer of the Year (BCCOC)


About delco culture tradition experience ownership ownership performance awards recognition case studies

RISE TO SUCCESS OUR OWN EXAMPLES

  • DELCO has experienced great growth in 2009, during a time when other owners and operators were not building and were focusing on cutting costs. In 2009, DELCO opened 3 new hotel properties within 10 months; the aloft Hotel and Super 8 Hotel in Mount Laurel, NJ and the Super 8 Hotel in Pennsville, NJ.


About delco culture tradition experience ownership ownership performance awards recognition case studies

RISE TO SUCCESS OUR OWN EXAMPLES

  • The Willingboro Town Center and the Shopping Center at Rio Grande is a DELCO story of redevelopment. Both retail centers enhanced their surrounding communities, by creating jobs and adding economic recovery.


About delco culture tradition experience ownership ownership performance awards recognition case studies

HOSPITALITY MANAGEMENT SOLUTIONS

  • DELCO HOSPITALITY provides turnkey alternatives for motivated owners, operators, & lenders.

    • Turnarounds: Distressed & underperforming assets

    • Outsourcing: Effective, but resource-challenged owners

  • Our Kick-off/Integration team for new properties enables immediate impact.

  • DELCO helps to cut costs and drive revenue to shake up the bottom line.


About delco culture tradition experience ownership ownership performance awards recognition case studies

CAPABILITIES VALUED SERVICES LIST

  • Operations Management

  • Social Media & Communications

  • Recruitment & Training Services

  • Centralized Accounting, Auditing

  • Financial Reporting & Co-Investment

  • Construction & Design

  • Renovations & Capital Improvements

  • Site Acquisition and Retail Development

  • Approved State of New Jersey Redeveloper


About delco culture tradition experience ownership ownership performance awards recognition case studies

SOCIAL MEDIA &COMMUNICATIONS

  • Social Media

    • All hotels have FacebookFanPages, Twitter Accounts, Foursquare Accounts, & Google Places Accounts.

      • On these sites we manage what our guests are saying about us. Social Media is a great way to interact with guests in the hotel and out of the hotel. By encouraging guest participation we are encouraging two-way communication.

      • On certain sites we offer discounts for clicking, by increasing clicks we increase our online exposure.

      • The Goal: To manage all reviews & online complaints.

  • Internet

    • Search Engine Optimization – Making your listing more easily found with the use of key words or GoogleAdwords.

    • Website Design – bestmixx.com

    • 3rd Party Travel Sites Participation

    • The Goal: To be seen online.

  • Communication

    • Corporate Communications are enhanced through the DELCO Dish Quarterly Newsletter and updates on the delcodashboard.com.

    • Communication with external guests is enhanced with the use of Social Media and Constant Contact Integration.

    • The Goal: To create two-way communication between corporate office and property level, and between property and external guests.


  • About delco culture tradition experience ownership ownership performance awards recognition case studies

    RENOVATIONS &CAPITAL IMPROVMENTS

    • Provide all Immediate Maintenance Operations

    • Oversee Renovation and Construction projects

      • Set Capital Improvements Budget

    • Comprehensive Real Estate Development

      • Undeveloped land

      • Properties seeking new ownership or repositioning

      • Distressed assets

      • Redevelopments

    • Commercial Property/Asset Management

      • Design & Build

      • Renovations/refurbishment

      • Redevelopment/revitalization

      • Ongoing management

    ConstructionRedevelopment


    About delco culture tradition experience ownership ownership performance awards recognition case studies

    QUESTION &ANSWER

    ContactsThomas Juliano, PresidentOffice: 856.234.5151 Email: [email protected] Moser, SVP/COOOffice: 856.234.5151 Email: [email protected]

    Thank you for your time & consideration.


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