Viztel Speech Junction

1. . Hasibat Information Technologies Co. K.S.C.C. Viztel Speech Junction Last update on July 31, 2004 Visit us at www.hasibatit.com

2. Hasibat Information Technologies Co. (HIT) • HIT was established in May 2004 as a Kuwaiti closed shareholding company with a capital of One Million Kuwaiti Dinars • Began providing IT solutions and services in Kuwait & the region in 1983 under the name of Kuwait Computer Company (Hasibat) • Hasibat was the First Publicly-Traded IT Company listed in Kuwait Stock Exchange • Continue to grow in all directions • Revenue • Number of staff • Products & Markets • Strategic Vision and Mission

3. Our Vision “To be the pioneer in providing IT solutions & services in the region”

4. Our Culture • Strong emphasis on Customer Satisfaction, Individual Initiative, Continuous learning and the pursuit of excellence. • Minimum bureaucracy which results in faster and better service for our customers.

5. Why HIT Strong History and Well Established Foundation Business Know-how Delivering Performance The Right Solution Unique Professional Services Distinguished Proven Methodology Long-term Relationship with Customers High Quality Project Management On-going Support Leading Industry Partners Skilled and Certified Team Understanding Market Needs

6. Speech*Junction Speech-Enabled Auto Attendant

7. Speech Junction Speech Technology Using conversational dialogue or natural language to communicate with an intelligent computer system for: • Information • Transaction • Communication

8. Speech*Junction What is Speech*Junction ? • Speech-enabled Auto Attendant & Info Retrieval System. • Equipped with Automated Speech Recognition (ASR) - Latest State-of-Art Technology. • Capable to “listen”, “recognize” & “differentiate” voice-prompted keywords.

9. Speech*Junction Inappropriate call routing / transferring to wrong personnel. Caller needs to remember / know telephone extension of the contacted personnel. = INCREASE FRUSTRATIONS = TROUBLESOME Current Challenges of Phone System Difficulties in retrieving voicemail / unaware of voicemail when out of office. Employee needs to inform all callers upon changing extension. = LOST BUSINESS DEALS = HASSLE Unattended calls due to unavailability of receptionist. = LOST OF CUSTOMERS

10. Speech*Junction Voice-activated – Just need to know & “say” the personnel name or information categories ! Serve the organization 24 hours x 7 days a week, Include weekends & public holidays. Speech* Junction Overcomes it! Voicemail can be checked from anywhere with Internet connection. Direct call transfer upon request via voice. Accurate information delivery.

11. Speech*Junction Features Call Routing • Route calls to the relevant department or personnel using voice. Voice Bulletin Board • Dissemination of standard company information (e.g. Address, Fax number, Product & Services.) Voicemail sent as E-mail • Voicemail recorded by callers is sent to personnel’s mailbox. Enable them to check anywhere & anytime. “Follow Me” feature • Create outbound calls to personnel’s mobile phone or external contact phone number. Stay in contact at anytime. Web Management Module • Personnel can update information conveniently (e.g. phone extension, personal details, mobile phone number.)

12. Speech*Junction Additional Benefits • Reduce recruitment headache ! • Machine based ASR is ready to serve at all times. • Web Management module allow updating telephone directory upon arrival of new employees or organization restructuring conveniently. • Minimizes administrative efforts • Handle multiple calls • Capable to handle up to 120 simultaneous calls. • Efficient & time saving • Cut down endless list of options and response promptly. • Greatly enhance corporate image • Provide central information resource that can easily be accessed over the telephone. • Ensure level of telephone courtesy & service standard • Maintain desired telephone courtesy and service standard with selected voice talent. • Eliminating mood swing & impolite answering tone on human operator / receptionist. • Around the clock services • 24 hours x 7 days, inclusive of public holidays.

13. Speech*Junction Speech*Junction Specification • Handle up to 120 simultaneous calls. • Compatible with all PABX & PSTN network. • Support up to 70,000 distinct vocabulary& natural language processing. • Multiple language support : English, Cantonese, Mandarin, Bahasa Melayu (Malaysian), Korean, Japanese, Spanish, Arabic. • Open-platform & building block approach to ease integration and reduce complexity. • Web Management compatible with major Internet browsers.

14. Speech*Junction Speech*Junction Categories • Speech*Junction Small & Medium Industries (SMI) Edition • Min of 2 ports, up to max of 8 ports. • Speech*Junction Enterprise Edition • More than 8 ports, up to 120 ports.

15. Speech*Junction Speech*Junction Architecture

16. Speech*Junction What Callers’ Experience on Speech*Junction ? “You just say a few words and it does it.” “It’s just like a real person.” “Its very powerful, very convenient.” “Saves time because you don’t have to go step by step.” “It feels friendly. When you push buttons, you are just using a machine.” “I didn’t expect it to have so many functions. With one phone you can do anything!”

17. Speech*Junction Speech – In the Public Eye • “Speech Recognition… the Next Big Thing” • Business Week • “Speech is not just the future of Windows, but the future of computing itself.” • Bill Gates, Microsoft • “Companies that do not believe that speech is a strategic technology are making the same mistake made by companies just two years ago when they ignored the Internet.” • InfoWorld, Feb 8, 1999

18. About Viztel Solutions • is the leading voice and messaging systems provider in Asia Pacific, that specializes in the development and the deployment of communication systems and services for telcos and enterprises (Viztel's unique technology offering transcends across various wired and wireless channels MMS/SMS/PDA). • Founded in 1999 in Malaysia • APMITTA Award for Best Value Added Communication Technologies, 2001 (Asia-Pacific Multimedia Super Corridor Information Technology & Telecommunications Awards) • Awarded MSC-status in April 2000 (Multimedia Super Corridor - a world-first, world-class act - to help companies of the world test the limits of technology and prepare themselves for the future.

19. Thank You !