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ServicePlus. http://serviceonline.gov.in Generic and configurable application to provide an electronic delivery for the services. Provides a single, unified, metadata-based portal to citizen and government alike where any service can be defined, accessed, delivered and monitored

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Presentation Transcript
serviceplus
ServicePlus
  • http://serviceonline.gov.in
  • Generic and configurable application to provide an electronic delivery for the services.
  • Provides a single, unified, metadata-based portal to citizen and government alike where any service can be defined, accessed, delivered and monitored
  • Built-in mechanism for redressal of grievance related to deficiency or failure of service delivery
  • Service captured are be classified into G2C and G2B services
  • Other categories are also possible to help monitoring process
  • Can be used by any entiry (Panchayat or ULB or Line Department) of government.
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ServicePlus

Features

  • Facilitates Government
    • Define services
    • Quick, efficient and transparent delivery of services to citizens and in efficient monitoring of service delivery
    • Address immediate attention to delays in each step of service delivery through Auto-escalation so that overall SLA of the service is met
    • Make official transactions more secure through the use of digital signatures
    • Monitor the performance of individual functionaries and take corrective action to discipline them or provide support system to enable them
    • Define its Grievance Redressal Policy as per the State’s Service Delivery Act in terms of provisions for designated officers, appellate authorities and duration for grievance redressal
    • Define Government kiosk policy in terms of their role and charges
    • Advertise for kiosk operators and approve them based on pre-defined selection criteria
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ServicePlus

Features continued

  • Facilitates Citizen
    • To receive service at door step, to access all types of services through a single portal
    • To register and define his profile and also manage a repository of all enclosures
    • To query the system on his entitlement to various services across the country
    • By sending proactive alerts on the launch of new services based on registered profile and by providing frequent updates over e-Mail and SMS on the status of the submitted application
    • By providing easy access to application form with detailed checklist and instructions for filling up the same
    • By obviating the need to submit the same documentation again and again to the Government for same or different services
    • By providing voice/icon based interfaces for illiterate service seekers
    • By providing an integrated online grievance submission and redressal facility
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ServicePlus

Features continued

  • Facilitates Kiosks
    • To apply against advertisements for kiosk operator services
    • Provide services to citizens using secure user credentials
    • Manage financial transactions with the Government
  • Technical features
    • Integration with payment gateways
    • Output Certificates with 2D bar codes
    • Digital Signatures for officials
    • UID compliant
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ServicePlus

Features continued

  • General Features
    • Service Management
    • Service Customization
    • Citizen Registration
    • Kiosk Operator Registration
    • Master Data Entry
    • Third-party Software application integration
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