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Facilities Management Division

Facilities Management Division. Construction & Design Department. MISSION. Facilities Programs. Facilities Management is a very diverse group with many skill sets needed to ensure the safe, efficient operation of the buildings and lands under our responsibility. 4,500,000. 4,000,000.

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Facilities Management Division

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  1. Facilities Management Division Construction & Design Department

  2. MISSION

  3. Facilities Programs Facilities Management is a very diverse group with many skill sets needed to ensure the safe, efficient operation of the buildings and lands under our responsibility.

  4. 4,500,000 4,000,000 3,500,000 3,000,000 2,500,000 2,000,000 1,500,000 1,000,000 500,000 0 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 987,432 1,012,111 1,030,483 1,546,346 1,769,123 2,123,965 2,525,489 3,004,565 3,309,661 3,611,922 Sq. Ft. 3%+ 2%+ 34%+ 13%+ 17%+ 16%+ 16%+ 10%+ 9%+ Percent Five Year Growth of Square Feet

  5. Operating Budget5 Year History Dollars

  6. DOLLARS 2007 2008 2009

  7. Five Year History…Staffing/Productivity APPROVED SQFT MAINTAINED PER PERSON STAFFING YEAR LEVEL POSITIONS • 2000 63 15,673 • 2001 65 15,570↓ • 2002 68 15,154↓ • 2003 79 19,574↑ • 2004 86 20,571↑ • 2005 99 99 20,621↑ • 2006 115 120 21,960↑ • 2007 135 135 22,256↑ • 2008 130 138 25,459↑ • 2009 130 131 27,784↑

  8. Five Year History…Cost of Facilities Management Division per Square Foot YEAR COST/sqft/PERSON % CHANGE • 2000 $4.64 N/A • 2001 $4.67 1↑ • 2002 $4.80 3↑ • 2003 $3.72 12↓ • 2004 $3.54 5↓ • 2005 $3.53 0.1↓ • 2006 $3.31 7↓ • 2007 $3.27 1↓ • 2008 $2.86 13↓ • 2009 $2.62 9↓

  9. Five Year History…Overtime Cost Broken Out of Total Operating Cost per Square Foot • YEAR COST % Change • 2000 $0.27 N/A • 2001 $0.27 N/A • 2002 $0.22 18↓ • 2003 $0.19 ½ 11↓ • 2004 $0.14 ½ 26↓ • 2005 $0.12 ½ 14↓ • 2006 $0.11 12↓ • 2007 $0.09 18↓ • 2008 $0.03 67↓ • 2009 $0.009 N/A

  10. Where Are We Today? Estimated Revenues per Year • Public Parking Lots……..$432,292 • Employee Parking………$447,900 • Records Center Ops……$229,010 • Internal Charges……...…$614,766 • Leases Under Facilities…$695,317 • Miscellaneous………….…$57,676

  11. Where Are We Today?Benchmark Report In late 2008 and early 2009 Facilities Management participated with IFMA in their industry wide Benchmark V report.

  12. Where Are We Today?Customer Satisfaction Report The second piece required to measure our first five year cycle involved obtaining quantifiable feedback from our customers. The standardized IFMA survey entitled “Measuring customer satisfaction” was used.

  13. Where Are We Going? • Lee County Facilities Management has the knowledge, skills and abilities matching any large private maintenance group. • It is a World Class organization with 96% of our customers being “very satisfied” or greater with our service and quality. • At this time our “Approved Positions” are 126 for 09/10 with no vacancies.

  14. Leases Parking Internal Signs ID Badges Records Center Pest Control Mixed Use Facilities Where Are We Going?Operating Budget Fiscal Year 09/10…………$14,464,612 Fiscal Year 10/11…………$14,464,612 Fiscal Year 11/12………...$14,898,550 (3% Inc.)

  15. Where Are We Going? • The field of facilities maintenance is changing rapidly to incorporate new green technologies. • It is imperative to use sound business plans when deciding which new product to pursue and which to watch for possible future purchase and use.

  16. Where Are We Going? Challenges • Many of our facilities are approximately the same age. • We need to stay current with changing technology. • Active membership in International Facilities Management Association (IFMA) is critical. • Maintaining USGBC, LEED Certification of key employees is needed.

  17. Where Are We Going?Facility Operating Current Replacement Value (CRV) Index In the National Research Council Report funded by IFMA entitled; Committing to the Cost of Ownership: The Maintenance and Repair of Public Buildings, a recommended ratio was established.

  18. Conclusion • Based upon our participation in the recent IFMA Benchmark and Customer Satisfaction reports, we are a World Class Facilities Management group. • Our ongoing program of “Continuous Improvement” which utilizes a 5 year plan has had dramatic positive impact both in cost reduction and increased quality of service along with customer satisfaction.

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