The norfolk dfg project integrated housing adaptation teams
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The Norfolk DFG Project Integrated Housing Adaptation Teams. Alison Spalding Tony Cooke. Voluntary sector. Social care. District councils. DWP. DoH. DCLG. CCGs. GPs. Housing providers. HIAs. Why we did what we did…. Norfolk County process mapping Audit Commission report

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The Norfolk DFG Project Integrated Housing Adaptation Teams

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The norfolk dfg project integrated housing adaptation teams

The Norfolk DFG ProjectIntegrated Housing Adaptation Teams

Alison Spalding

Tony Cooke


The norfolk dfg project integrated housing adaptation teams

Voluntary

sector

Social

care

District

councils

DWP

DoH

DCLG

CCGs

GPs

Housing

providers

HIAs


Why we did what we did

Why we did what we did…

  • Norfolk County process mapping

  • Audit Commission report

  • Strategic Housing Officers Group

  • Appreciative enquiry workshop

  • Delivery chain workshop

  • Norfolk Strategic Partnership funding


What did we do

What did we do?

  • Research: figures and feelings

  • Options for change

  • Decision by CExs Group

  • Development of the model

  • Implementation Board and plan set up

April 2011

July 2011

October 2011

December 2011


The norfolk dfg project integrated housing adaptation teams

Grant through DFG

Call from client / client’s representative

Triage:

does the client need an assessment?

Signpost to appropriate other service

no

Relocation loan

Review of housing options

CBL / AHR

Physical

assessment

Relocation

yes

Internal transfer /

mutual exchange

Joint visit

Options

appraisal

Equipment

Request to

equipment stores

OT / TO / CO

Adaptation

Schedule of works

Brokerage service

Property

assessment

Appointment of contractor

Signpost to other services, or offer assistance for a fee

Financial

assessment

Supervision of works

Contribution

too high /

not willing to pay

Approval to proceed

Completion

Customer satisfaction

Norfolk DFG Project

IHAT process map

Payment and close


The norfolk dfg project integrated housing adaptation teams

Integrated teams

Occupational

therapists /

social care

Community OT

service and

Social Care

Triage

Technical

officers

Contractors

Housing

Options

and

Allocations

Case

Officers

Other HIA

services


Where are we now

Where are we now?

  • 6 of the 7 authorities have operational IHATs

  • Smoothing operational bumps

  • IHAT Managers Peer Group

  • Better, faster decision making

  • 30 – 50 calls per month per IHAT

  • Catching people who may have ‘fallen through the net’


What didn t go quite as planned

What didn’t go quite as planned …?

Resources

Timescales

Personalities:

Organisational;

individual

Reorganisations

Data gathering


But it works

But it works …

“The whole process was very quick and easy. It was wonderful … everyone involved were very helpful getting me help with benefits and a lifeline”

IHAT customer

“Things that work well: closer working with DC colleagues – physical proximity makes case discussion and resolution quicker and easier, comprehensive admin and technical support frees up [OT] time, and joint initial visits reduces the number of visits and makes the application process quicker. ”

IHAT Occupational Therapist

“The IHAT approach not only presented an opportunity for efficiency but is producing team ownership of cases and functions”

IHAT Manager


The norfolk dfg project integrated housing adaptation teams

With thanks

to our partners


The norfolk dfg project integrated housing adaptation teams

Alison Spalding

Norfolk DFG Project Officer

Broadland District Council

[email protected]

Tony Cooke

Housing Standards Manager

South Norfolk Council

[email protected]


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