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Trevor Dean MA, MCQI, ABCI. ISO 9001: 2000 Quality Management System. Purpose of ISO 9001 (management system). To enhance customer satisfaction by meeting customer requirements by ensuring that you have adequate controls over your business processes and procedures. Based on 8 principles.

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Trevor dean ma mcqi abci

Trevor Dean MA, MCQI, ABCI

ISO 9001: 2000 Quality Management System


Purpose of iso 9001 management system
Purpose of ISO 9001 (management system)

  • To enhance customer satisfaction by meeting customer requirements

    • by ensuring that you have adequate controls over your business processes and procedures.


Based on 8 principles
Based on 8 principles

  • Customer focus

  • Leadership

  • Involvement of people

  • Process approach

  • Systems approach to management

  • Continual improvement

  • Factual approach to decision making

  • Mutually beneficial supplier relationships


What are the benefits
What are the benefits?

  • Reduction in errors, waste and dissatisfaction

  • Increased employee and customer satisfaction

  • Improved customer retention

  • Reduction in claims

  • Possible increase in market share

    • All these things make for a successful business.


Only 6 system procedures
Only 6 system procedures

  • Control of documents

  • Control of records

  • Control of nonconforming product or service

  • Corrective action

  • Preventive action

  • Internal audit

    • Supported by operational procedures as required


What resources are required
What resources are required?

  • Management commitment

  • Management representative

  • Internal auditor(s)

  • Project team

  • System for communication of information e.g. policy, objectives and procedures

  • Training on the management system particularly for customer facing employees


How long will it take
How long will it take?

  • Dependant on company resources but usually within 3-6 months

  • Determine timescale for certification by UKAS accredited certification body & work backwards

  • Develop project plan with key milestones


How is it applied
How is it applied?

  • Determine the needs & expectations of customers

  • Establish the quality policy & quality objectives (qo’s)

  • Determine the processes and responsibilities necessary to attain the (qo’s)

  • Determine & provide the resources necessary to attain the (qo’s)

  • Establish methods to measure effectiveness & efficiency of the processes

  • Prevent nonconformities

  • Continually improve


What will it cost
What will it cost?

  • Time effort and commitment

  • Consultants fees

  • Certification body fees


Questions
Questions


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