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Experience. the difference. STRATEGY ▪ CONSULTING ▪ SUPPORT. Nicholas Corrigan UK Premier Director. The Evolution of Premier. $100M. $2B. Break-fix. Business Value Outcomes. Proactive. 1990. 2000. TODAY. Incidents Management “Premier Support” Brand Launched. Remediation

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Nicholas corrigan uk premier director

Experience

the difference

STRATEGY▪CONSULTING ▪SUPPORT

Nicholas CorriganUK Premier Director


The evolution of premier
The Evolution of Premier

$100M

$2B

Break-fix

Business Value Outcomes

Proactive

1990

2000

TODAY

Incidents Management

“Premier Support”Brand Launched

Remediation

Field Engineering

Service Delivery Management

Operations Consulting

Premier Mission Critical

Developer Support

INCIDENTS

HOURS

FIXED PRICE / SLA / HOURS


The configuration of the premier service
The Configuration of the Premier Service

Fixed

Custom

Partner

Enhancements Options

Premier Mission Critical

Optimal solution for Tier 1

CloudVantage

Optimal solution for Office 365

Dedicated Support Engineer

Third-tier Support

Developer Support

Premier Support for Partners

Premier Support for Lync

Solution Support

Monthly Hotfix Report

Custom Support

Operations Consulting

Ultimate

Partner

Special programs help partners build business

Customized

Packages for on-premises are customized to meet customer needs

Enhancements

Extend the capabilities of your existing Premier agreement

Options

Unique services optimized for specific solutions

Fixed

Entry-level packages with fixed benefits for on-premises

Standard

Foundation

Core


The configuration of the premier service1
The Configuration of the Premier Service

Fixed

Custom

Partner

Enhancements Options

Premier Mission Critical

Optimal solution for Tier 1

CloudVantage

Optimal solution for Office 365

Dedicated Support Engineer

Third-tier Support

Developer Support

Premier Support for Partners

Premier Support for Lync

Solution Support

Monthly Hotfix Report

Custom Support

Operations Consulting

Ultimate

Partner

Special programs help partners build business

Customized

Packages for on-premises are customized to meet customer needs

Enhancements

Extend the capabilities of your existing Premier agreement

Options

Unique services optimized for specific solutions

Fixed

Entry-level packages with fixed benefits for on-premises

Standard

Foundation

Core




Customised premier support1
Customised Premier Support

Investment Planning

Governance and Relationship Management

Risk Management

Requirements Management


Customised premier support2
Customised Premier Support

Technical Account Manager

Operations Consulting

Operations Consulting

Enterprise Architecture

Dedicated Engineering

Developer Support

Microsoft Consulting Services

Solution Support and Mission Critical

Proactive Offerings

Proactive Offerings

Break/Fix Engineering



Azure hosted workshops
Azure Hosted Workshops

  • Access to Workshop content and virtual machines whenever, wherever

  • Ability to access workshop content and VM before and after delivery

  • Integrated platform for live and video-on-demand for technical content from any platform  (Mobile, Laptop, Desktop)

  • Real time collaboration and hands on engineering assistance during labs

  • PowerShell 2.0 Scripting For The IT Administrator

  • Windows Administration And Automation Using PowerShell

  • Performance Monitor Monitoring Vital Signs

  • IIS 7.5 Administration And Troubleshooting

  • SQL Server 2005 2008 Performance Tuning and Optimization

  • SQL Server 2005 for Administrators

  • SQL Server 2005 Performance Tuning and Optimization

  • SQL Server 2008 for Administrators

  • Advanced .NET Debugging

  • Advanced Win32 User Mode



Premier mission critical solution based support
Premier Mission Critical: Solution Based Support

“The combination of a Solution Engineer who knows the environment, a hotfix list, and architectural reviews helps protect us from critical situations like those that we have previously experienced.”

“We love that the Solution Engineer knows the environment and gets in contact with the escalation engineers and product teams during the escalation process.”


Premier mission critical1
Premier Mission Critical

Contract Review




Third tier support1
Third Tier Support

Expedite problem resolution for complex issues by giving access to a Microsoft third-tier Support Engineer.

Direct access via call routing to a Microsoft third-tier Support Engineer who has in-depth expertise in the specific Microsoft technology that you are having issues with.

Receive the deepest insight available into the Microsoft products and technologies.


Nicholas corrigan uk premier director1

Nicholas CorriganUK Premier Director


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