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Theodore is an Oxford Historian

The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation. Theodore is an Oxford Historian. Gurteen Knowledge Cafe. The birth of the Gurteen Knowledge Cafe.

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Theodore is an Oxford Historian

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  1. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore is an Oxford Historian

  2. Gurteen Knowledge Cafe

  3. The birth of the Gurteen Knowledge Cafe

  4. Business is a conversation because the defining work of business is conversation - literally. And 'knowledge workers' are simply those people whose job consists of having interesting conversations. David Weinberger The Cluetrain Manifesto Business is a conversation

  5. Conversation is a meeting of minds with different memories and habits. When minds meet, they don't just exchange facts: they transform them, reshape them, draw different implications from them, engage in new trains of thought. Conversation doesn't just reshuffle the cards: it creates new cards. Theodore Zeldin Conversation Conversation is a meeting of minds

  6. For all our knowledge, we have no idea what we're talking about. We don't understand what's going on in our business, our market, and our world. KM shouldn’t be about helping us to know more. It should be about helping us to understand. So, how do we understand things? It's through stories that we understand how the world works. David Weinberger, The Cluetrain Manifesto KM is about understanding

  7. The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore is an Oxford Historian

  8. Principles of Dialogue • Suspend assumptions, do not judge • Observe & listen to one another • Welcome differences & explore them • Allow taboo subjects to be raised safely • Listen to your inner voice • Slow the discussion • Search for the underlying meaning Dialogue is based on the work of the physicist David Bohm

  9. Summary • Business is a conversation • Conversation is creative • Understanding is more important than knowing more • Dialogue is the key to quality conversations • Conversation is a powerful learning tool

  10. The Gurteen Knowledge Cafe

  11. What is a Gurteen Knowledge Café? • A Gurteen Knowledge Café brings a group of people together to have an open, creative conversation on a topic of mutual interest. • To surface their collective knowledge,to share ideas and to gain a deeper understanding of the issues involved. • Leading to action in the form of better decision making & innovation & thus tangible outcomes.

  12. The Process • Set the context – normally a speaker • An open-ended trigger question • Small group conversations at tables • Whole group conversation in a circle • Share actionable insights

  13. Café Principles • Relaxed, non-threatening, open conversation • Close to a pub conversation as possible • No manipulation of people; no hidden agendas • Everyone equal; no table leaders; no reporting back • No one forced to do anything – OK to just listen • Trust people to talk about what is important to them • OK to go off-topic • No summarization or attempt to reach consensus • No capture of outcomes; no flip charts in the room

  14. What are the outcomes? • Real outcomes are what you take away in your head • A deeper understanding of the issues discussed • A deeper insight into other people’s perspectives • A better appreciation of your own point of view • Engagement with the subject • Better relationships • Better position to make more informed decisions and to take action! • Intangible outcomes but valuable nevertheless

  15. Lets run a Knowledge Cafe

  16. Café Conversation What is the role of conversation in our organizations; how important is it and how do we encourage more of it?

  17. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com

  18. Some slides I did not use

  19. Conversation is a learning technology Conversation is the most powerful learning technology ever invented. Conversations carry news, create meaning, foster cooperation, and spark innovation. Encouraging open, honest conversation through work space design, setting ground rules for conversing productively, and baking conversation into the corporate culture spread intellectual capital, improve cooperation, and strengthen personal relationships. Jay Cross, Informal Learning • Jay Cross is a champion of Informal Learning

  20. Conversation is our most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Nancy Dixon Common Knowledge Associates

  21. Licence • You may use these slides under the following Creative Commons Licence • Attribution-Share Alike 2.0 • http://creativecommons.org/licenses/by-sa/2.0/uk/

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