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Leadership: Understanding its Global Impact. Chapter 9 : Leadership communication. Learning objectives. Describe the differences between core, team and strategic communication skills Understand and practice the key elements at each communication level Develop effective negotiation skills

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Leadership:Understanding its Global Impact

Chapter 9:

Leadership communication


Learning objectives
Learning objectives

  • Describe the differences between core, team and strategic communication skills

  • Understand and practice the key elements at each communication level

  • Develop effective negotiation skills

  • Explain and contrast conflict management styles


Chapter contents
Chapter contents

  • Spotlight: Brian Cook

  • Introduction

  • The importance of communication for leaders

  • Core communication skills for leaders

  • Leader in action: Pat Grier

  • Team communication skills

  • Strategic and external communication skills

  • Communication across cultures

  • Negotiation and conflict resolution skills

  • Summary

  • Case study: Ramsay Health Services


Spotlight brian cook
Spotlight: Brian Cook

  • Good summary of how communication skills … and sound communication systems … establish the foundation for organisational effectiveness

  • Skills and techniques identified in this spotlight can be learnt


Introduction
Introduction

  • Effective communication skills are critical

  • ‘Transfer of understanding and meaning to others’

  • In this chapter:

    • Core

    • Team

    • Strategic and external communication skills


The importance of communication
The importance of communication

  • Winston Churchill

    • ‘the difference between mere management and leadership is communication’ (Humes 1991)

  • Leaders spend from around 75% to 90% of their time on communication activities


Core communication skills
Core communication skills

  • Interpersonal skills/people skills

    • oral and written communication

    • non-verbal communication

    • active listening

    • giving and receiving feedback

    • emotional intelligence

    • negotiation andconflict resolution

  • Active listening and giving and receiving feedback are most critical


Team communication skills
Team communication skills

  • Open door policy

  • Managing by walking around (MBWA)

  • Facilitating meetings - about 15% of the salary cost of large organisations is spent on employee meeting time

  • Carlopio, Andrewartha & Armstrong 2005; Dubrin, Dalglish &Miller 2006

    • The ‘4 Ps’.


Strategic and external communication skills
Strategic and external communication skills

  • Important as leader rises in the organisation

    • Statements of vision, mission and values

    • Communication systems

    • Leaders as communication role models

    • Knowledge management

    • External relations


Communication across cultures
Communication across cultures

  • Cultural differences between people can affect the way a leader chooses to communicate

  • A framework for understanding cultural differences

    • Hofstede 2001 and Trompenaars et al. 1998

    • O’Hara-Devereaux and Johansen 1994


Negotiation and conflict resolution skills
Negotiation and conflict resolution skills

  • Leaders devote around 20% of their time to negotiating outcomes or resolving conflict

  • Leaders often poorly skilled in this area

  • Leaders must be the initiators of conflict resolution


Negotiation
Negotiation

  • Negotiation

    • distributed bargaining

    • integrative bargaining

  • Key skills - Fisher & Ury 1981


Conflict
Conflict

  • Conflict situations

    • task conflict

    • relationship conflict

    • process conflict


Relationship conflict
Relationship conflict

  • Lussier & Achua 2004 – 5 styles

    • avoidance

    • accommodation

    • force

    • negotiation

    • collaboration


The bcf model
The BCF model

  • Collaborative style recommended for most conflict situations

  • Lussier & Achua 2004 recommend when using this style, the leader use the Behaviour, Consequences, and Feelings (BCF) model


Summary
Summary

  • Everything a leader does to influence others involves communicating

  • Good communication skills are the foundation of effective leadership

  • Good communication skills alone, however, do not make an effective leader


Case study ramsay health centre
Case study: Ramsay Health Centre

  • What were the first steps Ramsay leaders used to turn the organisation around?

  • List the communication techniques Ramsay leaders used to open communication channels to internal and external stakeholders.

  • Why was the ‘Ramsay Way’ so important in developing a special culture for the organisation?


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