Hardware troubleshooting
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HARDWARE TROUBLESHOOTING. HIGH LEVEL OVERVIEW QUICK REFERENCE BASIC RESOURCE IDENTIFY COMPONENTS INVOLVED. SIGNATURE CAPTURE. SIGNATURE CAPTURE. 80% OR MORE OF THE TIME REBOOTING THE COMPUTER WILL SOLVE THE PROBLEM BECAUSE IT : CLEANS MEMORY RESTARTS THE PROGRAM REMAPS THE DRIVE

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HARDWARE TROUBLESHOOTING

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HARDWARE TROUBLESHOOTING

HIGH LEVEL OVERVIEW

QUICK REFERENCE

BASIC RESOURCE

IDENTIFY COMPONENTS INVOLVED


SIGNATURE CAPTURE


SIGNATURE CAPTURE

  • 80% OR MORE OF THE TIME

  • REBOOTING THE COMPUTER

  • WILL SOLVE THE PROBLEM

  • BECAUSE IT :

  • CLEANS MEMORY

  • RESTARTS THE PROGRAM

  • REMAPS THE DRIVE

  • REBOOT FIRST!

  • DOCUMENTATION:

  • http://dst.sitemax.com/SignatureCapture.asp


SIGNATURE CAPTURE

YES

DRAG YOUR MOUSE OVER…

DOES THE PICTURE DISSAPPEAR?

NO

IS THERE A VISA /MC PICTURE OR “SC” IN TASKBAR

YES

TRY A TICKET

GO TO PAGE 2

IF STILL NOT WORKING

NO

START THE PROGRAM

FROM THE START MENU…


SIGNATURE CAPTURE

PAGE 2

IS THE “I:” DRIVE MAPPED?

NO

YES

  • OPEN “MY COMPUTER”

  • CLICK ON “TOOLS”

  • CLICK ON “MAP NETWORK DRIVE”

  • CHOOSE “I” FOR THE DRIVE LETTER

  • INPUT THE PATH TO YOUR LINUX SHARE IE.

  • \\YOUR_LINUX_SERVER\SIGNATURE

  • MAKE SURE “RECONNECT AT LOGON” IS CHECKED

  • CLICK “FINISH”

  • WHEN THE “I:” DRIVE WINDOW OPENS, CLICK ON YOUR STORE NUMBERS’ FOLDER

  • OPEN “MY COMPUTER”

  • FIND THE “I:” DRIVE

  • USUALLY LABELED “SIGNATURE ON SIGNATURE SERVER”

  • CLICK ON YOUR STORE NUMBER’S FOLDER

CAN YOU GET INTO THE FOLDER?

YES

NO

TRY A TICKET

IF STILL NOT WORKING

CALL SUPPORT

503-419-9139


SIGNATURE CAPTURE

  • FOR NEW COMPUTER SETUP:

  • MAKE SURE THE CORRECT VERSION

  • OF THE SOFTWARE FOR YOUR PAD

  • NO “FLUFF” IN STARTUP FOLDER

  • (IE. MICROSOFT OFFICE, ADOBE ACROBAT)

  • MAKE SURE 35.13 IS SET FOR YOUR PORT


SIGNATURE CAPTURE

QUESTIONS???


PRINTERS

LASER OR DOT MATRIX?

SERIAL OR NETWORK?


PRINTERS

TRY MENU PATH:

25.3

WORKING?

DOES YOUR PRINTER STILL EXIST IN 25.1

YES

YES

NO

YES

CALL SUPPORT

503-419-9139

DONE

CHECK CONNECTIVITY:

UNPLUG / REPLUG SERIAL CONNECTIONS

PING NETWORK IP

IS PRINTER PLUGGED IN, POWERED ON, CONNECTED AND REACHABLE?

NO

NO


PRINTERS

:LISTPTR

:LISTPTR

NUMBER COLUMN IS THE PRINTER #

“DEV OR LINE #”

COLUMN IS THE PICK PORT NUMBER

LOWER

“DEV OR LINE #”

TYPICALLY

SERIAL

HIGHER

“DEV OR LINE #” TYPICALLY NETWORK


PRINTERS

PRINT CONFIGURATION PAGE

TO GET IP ADDRESS:

HP 4250N:

MENU ->

INFORMATION ->

PRINT CONFIGURATION ->

HP 2015:

Press the Go button for five seconds when the printer Ready light is on &

no other jobs are printing


PRINTERS

IF NETWORK PRINTER, CAN YOU PING IT?

PING THE PRINTER TO SEE IF IT IS REACHABLE

START -> RUN ->

CMD

PING IP_ADDRESS


PRINTERS

:SHP-STATUS

FIND PRINTER QUEUE INFO FOR NETWORK PRINTERS

:SHP-STATUS

FIND THE PRINTER QUEUE NAME,

YOU WILL NEED IT

TYPICAL NOMENCLATURE:

POJD01

PO = STORE ABBR

JD = JET DIRECT

01 = PRINTER #


PRINTERS

:!lpstat

(MUST BE DONE ON CONSOLE)

:!lpstat

(CASE SENSITIVE)

MOST TYPICAL SCENARIO:

PRINT BIG REPORT THEN GO AND TURN OFF PRINTER

QUEUE GOES TO “DOWN” STATUS

TOP QUEUED JOB HOLDS UP QUEUE

____________

INFO NEEDED

“QUEUE”& “JOB”

______________

AT TCL:

!CANCEL JOB

!ENABLE QUEUE


PRINTERS

QUESTIONS???


HANDHELDS

WHICH “FUNCTION”?

DELIVERY SIGNATURES OR S3 MENU?

DOCUMENTATION:

http://dst.sitemax.com/Handheld_doc.asp


HANDHELDS

SOFT BOOT HANDHELD BETWEEN FUNCTIONS

OR BEFORE CRADLING

DELETE AUDIO RECORDINGS


HANDHELDS

SIGNATURES

IS “BEAM” OFF

ARE THE SIGNATURES GETTING TO THE LINUX BOX?

YES

IS THERE A “BUSINESS” FOLDER IN MY DOCUMENTS?

IS THERE A PARTNERSHIP IN ACTIVESYNC

AND ACTIVESYNC VERSION 3.7?

YES

YES

YES

NO

YES

“I:” DRIVE ->

STORE # FOLDER ->

HANDHELD FOLDER ->

BUSINESS FOLDER ->

LOOK FOR .BMP’S

NO

NO

START ->

SETTINGS ->

CONNECTIONS ->

BEAM (UNCHECK)

START ->

PROGRAMS ->

FILE EXPLORER ->

MY DOCUMENTS ->

CREATE BUSINESS FOLDER…IS IT THERE?

FOLLOW ONSCREEN INSTRUCTIONS TO SETUP PARTNERSHIP…

OR

CALL SUPPORT TO UPDATE VERSION & REGISTRY

503-419-9139

STILL PROBS? CALL: 503-419-9139


HANDHELDS

S3 MENU

IS WIRELESS WORKING?

PING THE RS6K?

HOST PROFILE CORRECT?

YES

YES

YES

YES

NO

NO

IN TELNET CE:

FILE ->

CONFIG ->

HOST PROFILE ->

PASSWORD IS: js OR system

HIGHLIGHT PROFILE ->

EDIT ->

APPLY STORE SPECIFIC SETTINGS

(RS6K IP, PORT NUMBER, NAME, ETC)

SSID?

WEP KEY?

IP ADDRESS?

WIFI ICON ->

PING TAB ->

ENTER IP OF RS6K ->

TX AND RX INCREMENT TOGETHER?


HANDHELDS

QUESTIONS???


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