Hardware troubleshooting
This presentation is the property of its rightful owner.
Sponsored Links
1 / 20

HARDWARE TROUBLESHOOTING PowerPoint PPT Presentation


  • 43 Views
  • Uploaded on
  • Presentation posted in: General

HARDWARE TROUBLESHOOTING. HIGH LEVEL OVERVIEW QUICK REFERENCE BASIC RESOURCE IDENTIFY COMPONENTS INVOLVED. SIGNATURE CAPTURE. SIGNATURE CAPTURE. 80% OR MORE OF THE TIME REBOOTING THE COMPUTER WILL SOLVE THE PROBLEM BECAUSE IT : CLEANS MEMORY RESTARTS THE PROGRAM REMAPS THE DRIVE

Download Presentation

HARDWARE TROUBLESHOOTING

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Hardware troubleshooting

HARDWARE TROUBLESHOOTING

HIGH LEVEL OVERVIEW

QUICK REFERENCE

BASIC RESOURCE

IDENTIFY COMPONENTS INVOLVED


Signature capture

SIGNATURE CAPTURE


Hardware troubleshooting

SIGNATURE CAPTURE

  • 80% OR MORE OF THE TIME

  • REBOOTING THE COMPUTER

  • WILL SOLVE THE PROBLEM

  • BECAUSE IT :

  • CLEANS MEMORY

  • RESTARTS THE PROGRAM

  • REMAPS THE DRIVE

  • REBOOT FIRST!

  • DOCUMENTATION:

  • http://dst.sitemax.com/SignatureCapture.asp


Hardware troubleshooting

SIGNATURE CAPTURE

YES

DRAG YOUR MOUSE OVER…

DOES THE PICTURE DISSAPPEAR?

NO

IS THERE A VISA /MC PICTURE OR “SC” IN TASKBAR

YES

TRY A TICKET

GO TO PAGE 2

IF STILL NOT WORKING

NO

START THE PROGRAM

FROM THE START MENU…


Hardware troubleshooting

SIGNATURE CAPTURE

PAGE 2

IS THE “I:” DRIVE MAPPED?

NO

YES

  • OPEN “MY COMPUTER”

  • CLICK ON “TOOLS”

  • CLICK ON “MAP NETWORK DRIVE”

  • CHOOSE “I” FOR THE DRIVE LETTER

  • INPUT THE PATH TO YOUR LINUX SHARE IE.

  • \\YOUR_LINUX_SERVER\SIGNATURE

  • MAKE SURE “RECONNECT AT LOGON” IS CHECKED

  • CLICK “FINISH”

  • WHEN THE “I:” DRIVE WINDOW OPENS, CLICK ON YOUR STORE NUMBERS’ FOLDER

  • OPEN “MY COMPUTER”

  • FIND THE “I:” DRIVE

  • USUALLY LABELED “SIGNATURE ON SIGNATURE SERVER”

  • CLICK ON YOUR STORE NUMBER’S FOLDER

CAN YOU GET INTO THE FOLDER?

YES

NO

TRY A TICKET

IF STILL NOT WORKING

CALL SUPPORT

503-419-9139


Hardware troubleshooting

SIGNATURE CAPTURE

  • FOR NEW COMPUTER SETUP:

  • MAKE SURE THE CORRECT VERSION

  • OF THE SOFTWARE FOR YOUR PAD

  • NO “FLUFF” IN STARTUP FOLDER

  • (IE. MICROSOFT OFFICE, ADOBE ACROBAT)

  • MAKE SURE 35.13 IS SET FOR YOUR PORT


Hardware troubleshooting

SIGNATURE CAPTURE

QUESTIONS???


Printers

PRINTERS

LASER OR DOT MATRIX?

SERIAL OR NETWORK?


Hardware troubleshooting

PRINTERS

TRY MENU PATH:

25.3

WORKING?

DOES YOUR PRINTER STILL EXIST IN 25.1

YES

YES

NO

YES

CALL SUPPORT

503-419-9139

DONE

CHECK CONNECTIVITY:

UNPLUG / REPLUG SERIAL CONNECTIONS

PING NETWORK IP

IS PRINTER PLUGGED IN, POWERED ON, CONNECTED AND REACHABLE?

NO

NO


Hardware troubleshooting

PRINTERS

:LISTPTR

:LISTPTR

NUMBER COLUMN IS THE PRINTER #

“DEV OR LINE #”

COLUMN IS THE PICK PORT NUMBER

LOWER

“DEV OR LINE #”

TYPICALLY

SERIAL

HIGHER

“DEV OR LINE #” TYPICALLY NETWORK


Hardware troubleshooting

PRINTERS

PRINT CONFIGURATION PAGE

TO GET IP ADDRESS:

HP 4250N:

MENU ->

INFORMATION ->

PRINT CONFIGURATION ->

HP 2015:

Press the Go button for five seconds when the printer Ready light is on &

no other jobs are printing


Hardware troubleshooting

PRINTERS

IF NETWORK PRINTER, CAN YOU PING IT?

PING THE PRINTER TO SEE IF IT IS REACHABLE

START -> RUN ->

CMD

PING IP_ADDRESS


Hardware troubleshooting

PRINTERS

:SHP-STATUS

FIND PRINTER QUEUE INFO FOR NETWORK PRINTERS

:SHP-STATUS

FIND THE PRINTER QUEUE NAME,

YOU WILL NEED IT

TYPICAL NOMENCLATURE:

POJD01

PO = STORE ABBR

JD = JET DIRECT

01 = PRINTER #


Hardware troubleshooting

PRINTERS

:!lpstat

(MUST BE DONE ON CONSOLE)

:!lpstat

(CASE SENSITIVE)

MOST TYPICAL SCENARIO:

PRINT BIG REPORT THEN GO AND TURN OFF PRINTER

QUEUE GOES TO “DOWN” STATUS

TOP QUEUED JOB HOLDS UP QUEUE

____________

INFO NEEDED

“QUEUE”& “JOB”

______________

AT TCL:

!CANCEL JOB

!ENABLE QUEUE


Hardware troubleshooting

PRINTERS

QUESTIONS???


Handhelds

HANDHELDS

WHICH “FUNCTION”?

DELIVERY SIGNATURES OR S3 MENU?

DOCUMENTATION:

http://dst.sitemax.com/Handheld_doc.asp


Hardware troubleshooting

HANDHELDS

SOFT BOOT HANDHELD BETWEEN FUNCTIONS

OR BEFORE CRADLING

DELETE AUDIO RECORDINGS


Hardware troubleshooting

HANDHELDS

SIGNATURES

IS “BEAM” OFF

ARE THE SIGNATURES GETTING TO THE LINUX BOX?

YES

IS THERE A “BUSINESS” FOLDER IN MY DOCUMENTS?

IS THERE A PARTNERSHIP IN ACTIVESYNC

AND ACTIVESYNC VERSION 3.7?

YES

YES

YES

NO

YES

“I:” DRIVE ->

STORE # FOLDER ->

HANDHELD FOLDER ->

BUSINESS FOLDER ->

LOOK FOR .BMP’S

NO

NO

START ->

SETTINGS ->

CONNECTIONS ->

BEAM (UNCHECK)

START ->

PROGRAMS ->

FILE EXPLORER ->

MY DOCUMENTS ->

CREATE BUSINESS FOLDER…IS IT THERE?

FOLLOW ONSCREEN INSTRUCTIONS TO SETUP PARTNERSHIP…

OR

CALL SUPPORT TO UPDATE VERSION & REGISTRY

503-419-9139

STILL PROBS? CALL: 503-419-9139


Hardware troubleshooting

HANDHELDS

S3 MENU

IS WIRELESS WORKING?

PING THE RS6K?

HOST PROFILE CORRECT?

YES

YES

YES

YES

NO

NO

IN TELNET CE:

FILE ->

CONFIG ->

HOST PROFILE ->

PASSWORD IS: js OR system

HIGHLIGHT PROFILE ->

EDIT ->

APPLY STORE SPECIFIC SETTINGS

(RS6K IP, PORT NUMBER, NAME, ETC)

SSID?

WEP KEY?

IP ADDRESS?

WIFI ICON ->

PING TAB ->

ENTER IP OF RS6K ->

TX AND RX INCREMENT TOGETHER?


Hardware troubleshooting

HANDHELDS

QUESTIONS???


  • Login