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“Working Together” UCD non-academic student supports and services staff information sessions. Tuesday, 10 May 2011 and Wednesday, 11 May 2011 Room Q015, Quinn School of Business. Welcome and Introduction.

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Working together ucd non academic student supports and services staff information sessions

“Working Together” UCD non-academic student supports and servicesstaff information sessions

Tuesday, 10 May 2011 and Wednesday, 11 May 2011

Room Q015, Quinn School of Business


Welcome and introduction

Welcome and Introduction

  • Welcome – Michael Sinnott (Director of Administrative Services, Registry)

  • Introduction – Colm Small (Head of Support – Administrative Services, Registry)

    - Why hold these sessions?

  • Format for the two mornings

  • Feedback and next steps

    • presentations published this Wednesday afternoon on Registry homepage

    • short online staff survey later this Wednesday afternoon

    • partnership approach if we do this again? Future format?


Tuesday 10 may 2011 10 30am 1pm

Tuesday, 10 May 2011 (10.30am – 1pm)

  • Sports (Brian Mullins)

  • Programme Offices (Sue Philpott)

  • IT Services (Brian Morrissey and Genevieve Dalton)

  • Residences (Richard Brierley)

  • School Administrators (Helen Mc Carthy)

  • Students’ Union (Scott Ahearn)

  • Health Services (Dr. Sandra Tighe)

  • International Office (Dr. Erik Lithander)

    Feedback, Q&A


Wednesday 11 may 2011 10 30am 1pm

Wednesday, 11 May 2011 (10.30am – 1pm)

  • Career Development Centre (Dr. David Foster)

  • Student Desk, Registry (Catherine O’Brien)

  • Access Office (Fiona Sweeney)

  • Library (Ursula Byrne)

  • Graduate School Managers (Barbara Gannon)

  • Student Complaints Office (Una Hegarty)

  • Student Advisers (Ros Mc Feely)

    Feedback, Q&A and Conclusion


Ucd sport the holistic support service brian mullins

UCD Sport

The Holistic Support Service

Brian Mullins


1 who we are a brief overview of our key high level services supports for students

1. Who we are? A brief overview of our key high level services/supports for students

  • Campus Facilities Management and Development

  • Sports, Recreation, Physical Activity

  • Activities:

    -60 Sports Clubs

    -Programmes incl GIG, Saturday AM, Birthday Parties

  • Profile for University

  • Sports Camps (Multi-Sport, Soccer, Trampoline)


2 areas of change in the last twelve months successes innovations etc

2. Areas of change in the last twelve months, successes, innovations, etc

  • Further decrease in Budget, additional to last year

  • Wider community beyond UCD-Leveraging off

  • Partnerships: Leinster Rugby, Clarity, IHA

  • DLR Local Sports Partnership

  • Internal Stakeholders (SU)- Newman Games, Rás

  • ISH- Institute for Sport and Health


3 planned developments changes for the next 12 18 months

3. Planned developments, changes for the next 12-18 months

  • London 2012 training camps

  • Legacy-New opportunities

  • SLLS

  • Conference/Commercial

  • GIG for Staff/Blackrock Students


Ucd programme offices sue philpott

UCD Programme Offices

Sue Philpott


1 who we are a brief overview of our key high level services supports for students1

1. Who we are? A brief overview of our key high level services/supports for students

  • Programme Offices were set up in July 2005

  • 8 Programme Offices in UCD with a wide remit of functions

  • Annual Business Cycle to Support Students:

    • Orientation Activities

    • Registration Periods – 2 per year: September/ January

    • Grade Approvals Process - 2 per year: June/ January

    • Admissions – non-CAO such as Mature Years, Overseas, Transfers and in some offices Graduate and/or Study Abroad admissions

    • ICCM Process: updating programme information

    • Student-related matters: processing all programme related student applications for Programme/Programme Exam Boards, e.g. Extenuating circumstances/ Leaves of Absences

    • Degree Compliance for Graduating Students

    • First port of call for Support and Advice for Students/Staff/multiple stakeholders

  • Programme Marketing, Promotion and Recruitment


2 areas of change in the last twelve months successes innovations etc1

2. Areas of change in the last twelve months, successes, innovations, etc

  • Provision of Frontline Services to students/staff and other stakeholders, despite cutbacks

  • High ranking in Student Surveys results

  • Significant contribution to annual Registration Review

  • Pilot of Academic Analytics Tool with Registry to support students

  • Ongoing up-skilling, e.g. UCD MIS, Policies, Procedures & Processes

  • Continuing to engage collaboratively with a wide network of stakeholders

  • Programme Office network via POD Group

  • Ongoing Representation on UCD Groups, e.g.

    • University Undergraduate Programme Board

    • Registration Implementation Oversight Group

    • Supports for Students Working Group

    • Institutional Review of Irish Universities

  • Ongoing Contribution to development of UCD policies relating to students:

    • Revised extenuating circumstances policy

    • Leave of Absence and Withdrawals policy (in process)

    • Updates to general regulations


3 planned developments changes for the next 12 18 months1

3. Planned developments, changes for the next 12-18 months

  • Maintaining Frontline Services to students with less resources – managing the impact of staff and budget cuts

  • Continued advice/support to greater numbers of students as a consequence of the complexity of the modular system

  • Continued provision of student retention initiatives

  • Impact of further College re-structuring in some areas

  • Impact of office re-location as a consequence of campus developments in some areas

  • Supporting the roll-out of Registry initiatives, e.g.

    • Academic Analytics tool

    • Year round processing Late Extenuating Circumstances Applications for Deans

    • Supporting Programme Development

      • New and Non-Standard Entry Pathways

      • Supporting Programme Planning with Deans

  • Supporting UCD’s Education/Internationalisation Strategy

    • New recruitment channels, e.g. International Study Group

    • Development of Study Abroad Programmes/ Exchanges etc


It services brian morrissey and genevieve dalton

IT Services

Brian Morrissey and Genevieve Dalton


1 who we are a brief overview of our key high level services supports for students2

1. Who we are? A brief overview of our key high level services/supports for students

UCD IT Services provides all central IT applications, support and infrastructure for staff and students throughout the University.

The scope of the service includes

  • Academic & Administrative Systems

  • Research IT

  • Teaching & Learning Technologies

  • UCD Web Services


2 areas of change in the last twelve months successes innovations etc2

2. Areas of change in the last twelve months, successes, innovations, etc

  • Mobile Web

    • Connect Files

    • New Calendar (Google)

    • Blackboard 9 - (blogs, wikis, quizzes etc..)

    • Blackboard Mobile Learn

    • Software for U - more applications

  • Information Services

    • Banner upgrade

    • Infohub (Forms & Reporting)

  • Customer Services

    • Customer Charter – updated

    • Service Catalogue (A to Z)


3 planned developments changes for the next 12 18 months2

3. Planned developments, changes for the next 12-18 months

  • Enhancing User Experience

    • Blackboard Central

    • New Student e-mail service (Google)

    • New student life long e-mail service (Google)

    • New version of UCD Connect (2012)

    • Accommodation payment system

    • Exam paper management system

  • Customer Services

    • School Ambassador Programme

    • New wireless service - Eduroam


Blackboard mobile learn

Blackboard Mobile Learn

  • Announcements – instant access and posting

  • Blogs & Discussions – review and upload comments & media

  • Journals – comment on-the-go

  • Media - music, videos and images

  • Tasks - track and manage

  • Class list – who is in their class

  • Grades


Mobile central

Mobile Central

  • Directory

  • News

  • Sports

  • Courses

  • Maps

  • Videos & Images of UCD


Ucd residential services richard brierley

UCD Residential Services

Richard Brierley


1 who we are a brief overview of our key high level services supports for students3

1. Who we are? A brief overview of our key high level services/supports for students

  • Part of the Commercial, Residential and Hospitality Services Unit (CRHS)

  • Provision and management of 2,727 Bed Spaces for UCD Students and the Summer Conferencing and Language School Business and Revenues in excess of €12 Million

  • Support Services – Welfare, Mentoring, Advisory, ResLife Programme


2 areas of change in the last twelve months successes innovations etc3

2. Areas of change in the last twelve months, successes, innovations, etc

  • 99 % Occupancy Levels

  • Advanced Room Booking System with improved allocation criteria and development of online services (maintenance)

  • Direct management of Summer Residence Business

  • Pioneering Catered Accommodation in Irish Universities

  • Introduction of a Strategy for Direct Communication and Consultation with Students and Stakeholders

  • A focus on developing social, cultural, community through engagement, ResLife, new facilities (Gym)

  • Major Capital Refurbishment Programme


3 planned developments changes for the next 12 18 months3

3. Planned developments, changes for the next 12-18 months

  • Completion of Merville Refurbishment and Commencement of 2 Year Belgrove Refurbishment

  • Increased Social Space and Expansion of ResLife Programme

  • Centralised Arrivals and Services Centre providing a “One Stop Shop” from 08.00 to 02.00 daily

  • Issuing of Student Cards to all Residents

  • Launch of UCarD, a new SmartCard integrated into Student, Staff and Visitor cards providing Access Control, ID, and Electronic Purse


Planned developments changes over the next 12 18 months

Planned developments, changes over the next 12-18 months

  • Capital Development Programme to Build New Accommodation

  • Continual Review and Consultation

  • To play a Pivitol Role in enhancing the Student Experience


School administrator helen mc carthy

School Administrator

Helen Mc Carthy


1 who we are a brief overview of our key high level services supports for students4

1. Who we are? A brief overview of our key high level services/supports for students

  • The role of School Administrator varies depending on the size of the School

  • The role of Administrator could be very different in the School of Medicine to that in the Business School


2 areas of change in the last twelve months successes innovations etc4

2. Areas of change in the last twelve months, successes, innovations, etc

  • Successes - managing each registration period, exam period

  • Areas of change in the last twelve months - Dealing with new systems


3 planned developments changes for the next 12 18 months4

3. Planned developments, changes for the next 12-18 months

  • Managing changes from higher levels/central administration

  • In my own area: Change to entry routes for Stage 1 Science

  • Revised programme for Stage 1 Science from September 2011

  • It is likely that the Stage 2 programme will be revised for September 2012

  • Challenge - Maintain the level of service we provide to students, taking cognisance of diminishing staffing and financial resources


Ucd students union scott ahearn

UCD Students’ Union

Scott Ahearn


1 who we are a brief overview of our key high level services supports for students5

1. Who we are? A brief overview of our key high level services/supports for students

  • UCD Students’ Union is the representative body for over 22,000 students in UCD

  • President

  • Welfare Vice President

  • Education Vice President

  • Campaigns & Communications Vice President

  • Entertainments Vice President

  • Commercial services : Bars, Media etc


2 areas of change in the last twelve months successes innovations etc5

2. Areas of change in the last twelve months, successes, innovations, etc

  • Accommodation: 3 installments, additional services

  • Student Finance: 3 additional funds to aid students

  • Grind files : dramatic increase in usership

  • Communication between the SU & Student Body

  • Fresher's Guide

  • Increase Reach Out programmes

  • Student engagement


3 planned developments changes for the next 12 18 months5

3. Planned developments, changes for the next 12-18 months

  • Student expectation

  • Supports for student regarding mental health

  • Physical Health

  • Student Finance

  • Resit/Repeat fees

  • Accommodation

  • Further Communication

  • Quality Assurance


Health services dr sandra tighe

Health Services

Dr. Sandra Tighe


1 who we are a brief overview of our key high level services supports for students6

1. Who we are? A brief overview of our key high level services/supports for students

STAFF:

  • Dr. Sandra Tighe, Medical Director virtually full-time

  • 4 part-time doctors, Dr. Eadaoin Lysaght, Dr. Fiona Thompson, Dr. Joe Conway, Dr. Ciara O’Dowd (FTE = 2.5)

  • 1 part-time Psychiatrist, Dr. Cian Denihan

  • 3 part-time nurses, Nurse Mary Kevlin, Nurse Geraldine McDermott, Nurse Patricia Brady (FTE = 1.8)

  • 3 full-time Administrators, also serve Student Counselling Service


1 who we are a brief overview of our key high level services supports for students7

1. Who we are? A brief overview of our key high level services/supports for students

OUR KEY SERVICES:

  • GP Care

  • Nurse Triage

  • Contraception

  • Mental Health Care

  • Minor Surgery Clinics

  • Sports Injury Clinics

  • STI Clinics

  • Smear Clinics

  • Vaccination – Hepatitis “B” Programme

  • Travel Health

  • Advise & Liaise


2 areas of change in the last twelve months successes innovations etc6

2. Areas of change in the last twelve months, successes, innovations, etc

INNOVATIONS:

  • Charges were introduced in September 2009 to offset budget deficit.

  • Self Check-In Pod to reduce administration workload.

  • Books on Prescription Scheme.

  • Exercise on Prescription Scheme.

  • Talks on Healthy Travel.


3 planned developments changes for the next 12 18 months6

3. Planned developments, changes for the next 12-18 months

Developments and Changes for the next 12-18 months

  • Business Plan being worked on.

  • On-going discussions at present.

  • Hosting the Irish Student Health Association Conference in 2012.


Ucd international dr erik lithander

UCD International

Dr. Erik Lithander


1 who we are a brief overview of our key high level services supports for students8

1. Who we are? A brief overview of our key high level services/supports for students

UCD International develops, manages and delivers initiatives and activities relating to the internationalisation of the University

Five key areas:

  • International student recruitment

  • International student support

  • Mobility / exchange programmes

  • International relations

  • Internationalisation of the campus experience


2 areas of change in the last twelve months successes innovations etc7

2. Areas of change in the last twelve months, successes, innovations, etc

  • Internationalisation has been mainstreamed into University strategy

  • Development of the team

  • Broadening of the remit

  • Greater expectations – especially in relation to student recruitment

  • Consolidation of offices / facilities

  • Successes

    • 40% increase in international students (and revenue) since 2006

    • UCD now largest English-speaking participant in Erasmus


3 planned developments changes for the next 12 18 months7

3. Planned developments, changes for the next 12-18 months

  • Coping with increased numbers of international students, especially in terms of support

  • Balancing needs for systems standardisation with differentiated requirements of international student groups

  • Using prevention to minimise need for intervention

  • Maximising benefits of UCD Global Lounge

  • Success of student recruitment pathways (Pre-Masters, Foundation Studies Programme, 1+1 Masters)

  • 12-18 month outlook: consolidation


Questions and answers feedback on session 1

Questions and AnswersFeedback on session 1

  • Questions and Answers

  • Feedback and Next Steps

    End of Session 1. Thank you!


Working together ucd non academic student supports and services staff information sessions1

“Working Together” UCD non-academic student supports and servicesstaff information sessions

Wednesday, 11 May 2011 – session 2

Room Q015, Quinn School of Business


On tuesday 10 may 2011 10 30am 1pm we covered

On Tuesday, 10 May 2011 (10.30am – 1pm)we covered

  • Sports (Brian Mullins)

  • Programme Offices (Sue Philpott)

  • IT Services (Brian Morrissey and Genevieve Dalton)

  • Residences (Richard Brierley)

  • School Administrators (Helen Mc Carthy)

  • Students’ Union (Scott Ahearn)

  • Health Services (Dr. Sandra Tighe)

  • International Office (Dr. Erik Lithander)


Wednesday 11 may 2011 10 30am 1pm1

Wednesday, 11 May 2011 (10.30am – 1pm)

  • Career Development Centre (Dr. David Foster)

  • Student Desk, Registry (Catherine O’Brien)

  • Access Office (Fiona Sweeney)

  • Library (Ursula Byrne)

  • Graduate School Managers (Barbara Gannon)

  • Student Complaints Office (Una Hegarty)

  • Student Advisers (Ros Mc Feely)

    Q&A, Feedback and Conclusion


Ucd career development centre recent gains and future directions dr david foster

UCD Career Development Centre

Recent Gains and Future Directions

Dr David Foster


Scope of ucd career development centre cdc

Scope of UCD Career Development Centre (CDC)

  • Director

  • Arts & Celtic Studies

CDC (Smurfit)

Careers and Placement Manager

CDC (Smurfit)

MBA Careers Service Manager

CDC (Belfield)

Bus & Law; Psychology

CDC (Belfield)

EMPS, Human Science

CDC (Belfield)

Post-Doctoral

Fellows

Deputy Director

Life Sciences, Education, Computer Science

Events & Employer Liaison

First Level Guidance

Current Careers Information

Electronic & Hardcopy

Careers Programmes

CV Preparation, interviews, etc


Recent gain redevelopment of premises before

Recent Gain: Redevelopment of Premises- “BEFORE”


The after situation

The “After” Situation


Corporate finance and related careers study visit to city of london 7 11 march 2011

Corporate Finance and Related Careers Study Visit to City of London 7-11 March 2011

JP Morgan, Morgan Stanley, Deloitte Consulting, MERCER, ICAP, Allen & Overy, Barlow, Lyde Gilbert and Financial Services Authority


Moving forward

Moving Forward

  • Establishing a more inclusive model of practice:

    • Engagement- first year

    • Developing attributes and skills- pre-finalists

    • Managing effective transitions- final year/graduate students

  • Enhanced embedding of career development activities

  • Delivering and developing internships

  • Move to more developmental/educational activities, less delivery of information


Student desk catherine o brien

Student Desk

Catherine O’Brien


Tuesday 10 may 2011 and wednesday 11 may 2011 room q015 quinn school of business

Service Connectors

Programme

Office/Schools

Students

Admissions

International

Office

Registration

Student

Advisers

Student Desk

Fees & Grants

Residences/Library/Careers/IT Services

Assessment

Students’

Union

Graduates

Academic

Secretariat


1 core student services reflecting the lifecycle of our students

1. Core Student Services - reflecting the lifecycle of our students

  • Admissions

  • Registration

    • e.g. Assisted Registration 2011

  • ID Cards

  • Form Stamping

  • Fees and Grants

    • Grant cheque collection

    • Fees and grants queries

  • Official Documents

  • Assessment

    • Thesis Submission

    • Invigilation forms


2 areas of change in the last twelve months successes innovations etc8

2. Areas of change in the last twelve months, successes, innovations, etc

  • Queue Management

  • Bulk Transcript

  • Document Security

  • Touchpaper

  • Programme Cards

  • Challenges, redefining our support services

    • Reduced service hours – Desk and Phones

    • Colleague Support

    • Integrated Student Communications

      (Facebook, BBoard, Connect, etc and the

      Student Desk Liaison Group)


3 planned developments changes for the next 12 18 months8

3. Planned developments, changes for the next 12-18 months

  • Online Self Service

    • Certificates of Attendance

    • Transcripts

    • Academic Statements

    • Statements of Results

  • ID Cards – Photo Upload

  • Publishing Student Desk Stats -WebPages

    • Managing transcript wait time expectations

    • Indicating busy periods at the Student Desk

    • Best times to pick up replacement student cards

  • Commitment to a Quality Service


Ucd access centre fiona sweeney

UCD Access Centre

Fiona Sweeney


1 who we are a brief overview of our key high level services supports for students9

1. Who we are? A brief overview of our key high level services/supports for students

  • Outreach

    • Schools and Communities

  • Admissions Schemes - HEAR and DARE

  • Student Support

    • Mature Students

    • Students with a disability

    • New ERA/HEAR Students


2 areas of change in the last twelve months successes innovations etc9

2. Areas of change in the last twelve months, successes, innovations, etc

  • Recently Established

  • Opening Outreach to students with a disability

    • Shadowing Day

    • 5th Year Summer school

  • Integrating supports & services

    • PAL – New ERA students and Students with a disability

    • Survey of Students with a disability

  • Suite of Orientation Activities for Access Students

    • Critical Writing Academy & OP day

    • HEAR and DARE Orientation


3 planned developments changes for the next 12 18 months9

3. Planned developments, changes for the next 12-18 months

  • Student Support

    • General Access Centre

      • One to one advice & guidance

    • Specialist supports

      • Financial (HEAR entrants)

      • PAL & Peer Mentoring

  • Exam Supports

    • Exam Guidelines for students with a disability

    • Key Dates & Poster Campaign

    • Awareness Campaign

  • Access Centre Website


Planned developments changes over the next 12 18 months1

Planned developments, changes over the next 12-18 months

  • Supporting staff to support access students

    • Call us with queries

    • Initial Screening for Learning Difficulties

  • Student Volunteering opportunities

    • Shadowing Day

    • Voluntary Tutoring

  • Locations & Contacts

    • Newman/Tierney/Library building

    • Access Centre in directory


Ucd library ursula byrne

UCD Library

Ursula Byrne


1 who we are a brief overview of our key high level services supports for students 2009 2010

1. Who we are? A brief overview of our key high level services/supports for students 2009/2010

  • Resources

    • Staff reduction 10%

    • Databases 226

    • Journals68,000

    • E-books 651,390

    • Book collection 800,000

      Additions 13,500

      Deletions 4,720

    • Book circulation 877,645 transactions

    • Inter Library Loans

      1073

  • Library space

    • 5 Libraries

    • Total visits 1.5 million

      James Joyce Library

      44,943 visitors came in 1,219,038

      times

    • Study spaces 3,203

    • Opening hours

      • Term - 83 hrs/week

      • Exam Time -104 hrs week.

    • Service desks

      open 537 hrs/week

      JJL c. 70,000 enquiries annually

    • Information skills

      422 hours; 11,919 attendances


2 areas of change in the last twelve months successes innovations etc10

2. Areas of change in the last twelve months, successes, innovations, etc

  • Library Strategic Plan : 5 Objectives

    • Library Environment

    • Collection Development and Management

    • Teaching and Learning

    • Research

    • Organisation and Business Functions

  • Study skills Collection

  • Annual reports to Schools


3 planned developments changes for the next 12 18 months10

3. Planned developments, changes for the next 12-18 months

  • Staff reduction since 08/09 = 17%

  • Strategic Plan – implementation

  • Website revamp – Summer 2011

  • New Library Management System Spring 2012

  • Purchasing new resources….Not!


Graduate schools barbara gannon

Graduate Schools

Barbara Gannon


1 who we are a brief overview of our key high level services supports for students10

1. Who we are? A brief overview of our key high level services/supports for students

OUR KEY SERVICES:

  • Responsible for the management and administration of the graduate studies within UCD.

  • Providing information and support to staff and students on University Policy and Procedures within graduate education

  • Support the implementation of the structured research degrees including inter-institutional collaborative programmes


1 who we are a brief overview of our key high level services supports for students11

1. Who we are? A brief overview of our key high level services/supports for students

OUR KEY SERVICES:

  • Support the College Graduate School Board in making recommendations to the University Graduate Programme Board on new programme proposals, changes to existing programmes and student recommendations.

  • Ensures the best possible experience for both national and international students

  • Liaise with other areas of the University, Academic Secretariat, Fees and Grants, UCD Graduate Studies to ensure appropriate and effective systems are in place for graduate students

  • Membership on University Steering Groups and Policy Working Groups.

  • Formulate and implement appropriate marketing and communication plans for the promotion of graduate studies in Irish and international markets including attending graduate fairs.


2 areas of change

2. Areas of change

Some areas of changes include:

  • All graduate taught applications and some graduate research admissions are now made through the UCD Online Applications System

  • New processing arrangements for graduate taught applications. A new processing arrangement was introduced in 2010 for graduate taught admissions in order to help ensure quicker and more efficient processing of graduate applications. The key elements of the new processing arrangements are the appointment of admission tutor/s in Schools and with rounds of offer.

  • New Special External Examiner Online System


3 planned developments changes for the next 12 18 months11

3. Planned developments, changes for the next 12-18 months

Developments and Changes for the next 12-18 months

  • With the proposed restructuring of some of the Colleges, it is envisaged that there will be some changes but as yet have still to be decided upon.


Student complaints office

Student Complaints Office

Úna Hegarty

Student Complaints Officer


Policy and procedures

Policy and Procedures

  • Student Complaint Policy and Procedures document (SCPP)

  • The majority of Student Complaints are addressed by the SCPP

  • Two stages to the process, informal and formal

  • Informal process (Staff and student responsibilities)

  • Formal process (managed by the Student Complaints Office)


A brief overview of our key high level services supports for students

A brief overview of our key high level services/supports for students

  • The Student Complaints Office reports to the VP for Students, Dr. Butler

  • Staffed by a Student Complaints Officer on a part-time basis

  • The role of the Student Complaint’s Officer is to: - advise students with regard to the SCPP - to manage the formal processes


Contact details

Contact Details

  • Students can arrange an appointment by contacting me on either:

  • [email protected]

  • Tel: (01) 7166401

  • www.ucd.ie/complaints

    Thank you for your time


Student advisers ros mc feely

Student Advisers

Ros Mc Feely


Our mission statement

Our Mission Statement

UCD Student Advisers are committed to providing timely and quality support, advice and information to students.

They seek to promote the integration of students into the UCD community by identifying and addressing their personal and social development needs.


Student advisers are

Student Advisers are

  • Programme based and integrated into and

    reporting to the Schools/Colleges to which they are assigned

  • Key members of Programme student support

    working closely with Programme Office personnel

  • Three student advisers work with designated groups – Mature, New Era & International


Main functions

Main Functions

  • Open Door policy

  • Offer support to all students, particularly Stage One

  • Available to students on a one to one basis, to discuss issues regarding the social, personal, financial & practical areas of their lives

  • Assist students to access other supports if necessary, including medical, counselling, academic, financial

  • Liaise with other staff to ensure best outcomes for students

  • Service is primarily one of listening, guidance, referral and advocacy

  • Also involved in a wide range of activities at programme, school and college level to promote the transition and retention of students at college- including membership of a wide range of committees


Key achievements in 2010 11

Key Achievements in 2010/11

  • Peer Mentoring Programme rolled out to all Programmes except Arts in 2010-2011- 2,800 students mentored by 297 Peer Mentors

  • Pilot Arts Guides Programme - extension of Orientation support through the first weeks of Semester One

  • Development and implementation of an electronic data collection system to record student visits and issues with the aim of proactively identifying areas where students need more targeted and perhaps more co-ordinated support

  • Establishment of a ‘Combined Services’ Group, encompassing Student Advisers, Chaplains, UCD Counselling and UCD Health, to tackle student support issues of common interest.


More achievements

More achievements………..

  • Student Advisers’ website which includes a range of practical advice

  • Launch of e-pub survey to promote responsible attitudes to alcohol among college students.

  • Development of an on-line Student Assistance Fund application system

  • Recipient of a Teaching, Learning and Academic Development Centre group award (Awards to Support Student Learning 2010) for the Peer Mentoring Programme

  • Recipient of a Teaching, Learning and Academic Development Centre individual award (Awards to Support Student Learning 2010) for a Peer Assisted Learning (PAL) initiative for Access students.


Ucd peer mentor programme

UCD Peer Mentor Programme

  • Designed to link incoming students with more experienced students

  • Programmed based

  • Small groups

  • Introduced at Orientation

  • 4 official meetings with mentees

  • Regular feedback meetings for Peer Mentors with Student adviser


Developments

Developments

  • Successful Arts Guides pilot in 2010 has lead to plans for including Arts students in the Peer Mentor programme through the appointment of a person who will manage the programme

  • 230 applicants and 210 peer mentors have been chosen who will be trained to mentor all Arts students in September


Challenges

Challenges

  • Continuing to develop creative/innovative ways to support students

  • Ensuring a sustainable Peer Mentoring Programme for all students

  • Maintaining and increasing visibility, to both colleagues and students, of the Student

    Advisers’ Network

  • Development of a dedicated support service for postgraduate students, ideally with the

    appointment of additional student advisers.


Useful contacts and resources

Useful contacts and resources

  • Student Advisers webpage: www.ucd.ie/studentadvisers

  • Student Advisers’ Annual Report on webpage shortly.


End of session 2 feedback and conclusion

End of Session 2Feedback and conclusion

Feedback and Next Steps

  • presentations published

  • short online staff survey

  • partnership approach. Do we do this again? Future format?

    Conclusion and Thank You!


Contacts

Contacts

Sports

[email protected], ext. 2160, http://www.ucd.ie/sport/

Programme Offices

http://www.ucd.ie/programmeoffices.htm

IT Services

[email protected], [email protected], http://www.ucd.ie/itservices/

Residences

[email protected], ext. 1041, http://www.ucd.ie/residences/

School Administrators

http://www.ucd.ie/colleges.htm

Students’ Union

[email protected], ext. 3112, http://www.ucdsu.ie

Health Services

[email protected], ext. 3135, http://www.ucd.ie/stuhealth/

International Office

[email protected], ext. 1990, http://www.ucd.ie/international/


Contacts1

Contacts

Career Development Centre

[email protected], ext. 7678, http://www.ucd.ie/careers/

Student Desk, Registry

[email protected], ext. 1490,

http://www.ucd.ie/studentdesk/

Access Office

[email protected], ext. 1658, http://www.ucd.ie/access/

Library

[email protected], ext. 7025, http://www.ucd.ie/library/

Graduate Schools

http://www.ucd.ie/graduatestudies/graduateschools/

Student Complaints Office

[email protected], ext. 6401, www.ucd.ie/complaints

Student Advisers http://www.ucd.ie/studentadvisers/


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